Manager Support

Clarence Vereen

Wheatley Heights, NY • 718-***-****

*.******@*****.*** • www.linkedin.com/in/clarence-vereen-b2960383

Summary

Successful and adaptable, never typecast. Recognized by peers and managers for consistent professionalism, passion, and performance throughout, understanding consumer needs.

Skilled technical analyst with outstanding skills in application support, installations, and maintenance.

Excellent in data analysis with a focus on finances and business processes.

Analyzes all core system, patches, enhancements, and release to identify and address potential problems. Test and coordinate the accurate and timely implementation of all core system patches, enhancements and new releases.

Acting as technical lead to identify and implement solutions to problems affecting IT services.

Providing 2nd/3rd Line support over the telephone, remotely and face to face to clients & internal staff members.

IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Contract Negotiations / Vendor Relations / Market Data / ITSM Processes Methodologies

Implementing and managing Active Directory, create user accounts, groups and assigning user rights with approve privileges.

Education & Certification:

Capella University, Minneapolis, MN

Bachelor of Science – IT Cyber Security / Security Assurance – 2021

AWS Solution Architect - AWS

Security Fundamental – Microsoft

ITIL v3 Foundation – IT Service Management

Technical Skills:

Active Directory, Antivirus, Army Vet, Bloomberg, Cash Management, Citrix Meta frame client, Common sense, Communication, Customer Service, Disaster Recovery, Documentations, Equities, Leadership, Lotus Notes, Managing, Market Data, Miser (Commercial Banking Software) Microsoft Security, Windows 7, Window 8, Windows 10, Network support, Microsoft Operating Systems, Onbase (banking software), Investment Banking, Policies, Printer, Processes, Producing, Progress Reports, Reuters, Servers, SQL (learning), Technical Support, User Support, Unit Testing, Technical Assistance, Time Management, Troubleshooting, Upgrading Applications, Veritas Backup, VPN, WAN, Web Server

Professional Experience:

Maspeth Federal & Saving Bank, Maspeth, NY September 2018 - Present

Senior Bank Officer – Application System Support

Manage Core data applications keep informed of all system updates etc.

Monitor daily production of assigned applications and track issues requiring support from the vendor.

Provide guidance to staff dealing with support issues of supporting applications include answering technical questions, troubleshooting applications problems.

Managed upgraded software application that integrate with Miser Core system.

Manage the software administration function which provision access internal & external to the banking system.

Meet with department heads, managers, vendors, and others to solicit cooperation and resolve problems.

Help to develop and interpret organizational goals, policies, and procedure for said applications.

New York Bancorp, Inc, Commack, NY Jun 2015 – Dec 2017

IT - Applications Support Analyst

Analyzes, troubleshoots, and provides 3rd level support and service to end users regarding system applications and software issues for all systems within the company. (Miser, OnBase, etc.)

Facilitates the resolution of application issues in conjunction with members of the IT technical staff through in-depth analysis and problem-solving recommendations.

Works with vendor(s) to resolve software or application issues and ensures timely resolution of issues.

Coordinates all software releases throughout the company.

Analyzes, designs, tests, and coordinates the implementation new products with BPO, Senior IT Staff and Project Manager.

Analyzes all core system, patches, enhancements, and release to identify and address potential problems. Test and coordinate the accurate and timely implementation of all core system patches, enhancements and new releases.

Participates in new software implementations in conjunction with company initiatives and time frames.

Alter Omnia Source, LLC, Westchester, NY Jan 2014 – Jun 2015

IT Technical Consultant

Installing and testing application patches and customization across all applications.

Create required documentation for application installation, upgrades, technical support and end user support, policies, and procedures.

Provide technical assistance as needed to analysts supporting related applications.

Prepare evaluations of software or hardware and recommend improvements or upgrades.

General Motors Asset Management, New York, NY Jun 2007 – Nov 2013

Systems Administrator – Trader Support

Mitigated a myriad of performance problems within first three months for critical business application Eze Castle OMS.

Product Manager, Product Owner, plan upgrade(s), track daily issues, generate weekly management reports.

Bloomberg AIM administrator.

Product owner for other market data: ECNs:REDI+, Realtick, Bloomberg AIM administrator, Reuters Bridge Information Systems.

Perform daily operational management of market data environment including performance and utilization monitoring, capacity management and problem resolution activities

Level two support and liaison between business Units/Traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, monitoring, and all configurations.

Acting as technical lead to identify and implement solutions to problems affecting IT services.

Building, configuration and troubleshooting of server and desktop hardware.

Manage SSLVPN to provide remote access to employees, contractors, and business partners.

Implement and manage network infrastructure power management & monitoring systems for primary location and satellite operations to maintain network uptime.

Responsible for disaster recovery, closing security loopholes and access levels.

Maintaining of all systems trading platform within the digital production environment.

Trading Applications: EzeCastle, Factset, Tradeweb, Bloomberg AIM, Bloomberg Terminal, Bloomberg Anywhere,

FXConnect, JPM Treasury/Cash Management, Barra Aegis Portfolio Manager, Pertrac 2000, Zephyr Style

Advisor, Market Axess, Wells Fargo, Bara Alpha Builder, Zantaz Digital Supervisor, HFOptimizer, Holt Value, Yieldbook, JPM Access Portfolio Views, Redi Plus, Barkley Realtick, Market Document Exchange, Russell Indexes Online, State Street Post Processor, Thomas Reuters, and Ibbotson.

Additional Experience as a Data Center IT Operations, American Home Mortgage, Melville, NY; IT Technician for Pilgrim State Hospital and Sagamore Children’s Psychiatric Center, Network Security Monitor Administration, IBM Glob al Services, Melville, NY.

Military:

Veteran, United State Army - Honorable Discharge

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