Manager Service
Resume:
Your resume
Charles McDonald
SENIOR FIELD SERVICE TECHNICIAN - MELITTA SYSTEM SERVICE INC
Keller, TX 76244
***************@*****.***
• To obtain a position with a company where I can best utilize my extensive skill sets and experience to promote a dynamic place of employment, growth and profitability to a professional company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
SENIOR FIELD SERVICE TECHNICIAN
MELITTA SYSTEM SERVICE INC
October 2009 to Present
Install and service commercial automatic espresso machines used by national chain restaurants throughout Texas, Louisiana, Oklahoma and Arkansas. Installing new machines in accordance with a fast paced rollout schedule. Performing preventative maintenance on all machines throughout a 4 state regional service area. Basic in store training for owner/operation . Troubleshooting and repair of electrical, hydraulic and electronic systems.
• Service Team Technical Support Specialist and New Hire employee trainer. Assisting Regional Service manager as needs with routine and special project duties. As needed and in his absence during special travels or vacation time. Regional scheduling of Service activity and coordination with other regional technical staff. Managing Parts Inventory/Parts returns/company vehicle performance / maintenance.
OPERATIONS MANAGER - WAREHOUSE MANAGER
CARROLL WHOLESALE TIRE CO.
August 2001 to October 2009
Managing large national wholesale tire distributing company. Duties, performing daily operational task of shipping and receiving - functional management, fleet management. Coordination and cost control - scheduling all fleet vehicles for routine and major repairs, facilities management, including repairs to structure & coordination of new construction of new storage areas within facility.
Maintain warehouse management system. Conduct physical inventory and cycle counts. Responsible for accounts Payables and receivables. Additional duties, Support sales and customer service team. Enforcement of all OSHA safety - rules and regulations for Employees and Equipment. Staff budget, expense control and asset management. Delivery Route Development. Route Planning, Scheduling. Scheduling, planning all inbound and outbound L.T.L./ full truckload shipments. Rate and tariff negotiations for all outside freight carriers. Manage all warehouse personnel (full time and Temporary)
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SERVICE MANAGER
M.E.C CORP
November 2000 to August 2001
SERVICE MANAGER -
• Performed duties as a Field Service Manager to include diagnostic, installation and preventive maintenance and field service. Managing Parts department, service administrative staff and all Fiield Service Technicians for Mail processing equipment. Start- up operation.
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REFENCES AVAILABLE ON RQUEST:
Education
South Garland High school - Garland, TX
Collin County Community College - Plano, TX
Electronics
Cleveland Institute of Technology
Skills
Outlook, Microsoft Office (10+ years), Microsoft Excel (10+ years), PowerPoint (10+ years), Microsoft Word (10+ years)
Additional Information
Skills & Abilities
• Electro-Mechanical - Electrical 110 & 220 v.a.c Plumbing/Hydraulics - Repair/ Maintain Material Handling Equipment.
. Warehouse & Inventory Management System - Forklift Operator - Trainer - Multi Location Operations Management, Facilities Management. Wireless & LAN Support, Personnel Management. Payables/ Receivables
. Repair of High End Graphics Printing and Mail Sorting Equipment
. Field Service Management Staffing - Budgeting - Asset Management
• Commercial Beverage Equipment Maintenance Technical support - Field Service - New hire technical training.
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