Customer Service Care

NAKUYA QURUSUM

Dubai UAE

Address for Correspondence:

E-mail: *********@*****.***

Mobile:+971*********

Personal Data:

Date of birth : 25/09/1990

Nationality : Ugandan

Marital Status : Single

Languages known : English,

Visa Status: Residence Visa

PERSONEL STRENGTH

Able to work longer hours, dynamic and performance driven.

Good communication skills and strong public relations

Excellent customer service skills

Good communication and interpersonal skills

Team leadership, self-esteem and self-motivated.

Comfortable with shifts

Flexible and punctual

High level of accuracy

Ability to work under minimum supervision, handle pressure and meet deadlines

PERSONAL SAMMARY

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst .consistently hit targets, improves best practices and organizes time efficiently.

Computer literate and knowledge of specialist retailing software.

Now looking forward to a making a significant contribution with a company that offers a genuine opportunity for progression.

SALES AND CUSTOMER SERVICES.

EMPLOYMENT HISTORY

COMPANY: EASY BITES DUBAI {2017 to 2020)

POSITION: WAITRESS/ CASHIER

DUTIES:

Presenting menus and answering questions about the cuisine, making recommendations upon Greeting request.

Recommending drinks to customers.

Writing customers’ orders and conveying to kitchen staff.

Taking orders from customers and serving food, drinks and deserts.

Answering phone calls and taking orders from the customers who have not been able to go direct to the restaurant.

Checking to ensure that customers are enjoying their meals – taking action to correct any issues, as needed.

Prepared bill/receipts and collected payment from customers.

Cleaned tables and other areas as needed, after clients have departed.

Puntching customers orders into the pos so that they can be forwarded to the kitchen staff for preparation.

NAKUYA QURUSUM

Interests and Hobbies:

Making new friends.

Jogging.

Playing and watching Football.

Listening to words of Allah

Reading.

PROFSSIONEL SKILLS

Communication Skills

Communication Strategy

Sales and Marketing

Supervisory and Management

Customer care

Hospitality

LANGUAGES SPOKEN

English : Fluent (Excellent)

Swahili : Fluent

Luganda : Fluent (Excellent)

Deutsch : Fair

REFEREES :

Available upon request

SHOPRITE ORIENTAL SPORTS WEAR AND PERFUMES(UGANDA)

SALES ASSISTANT 2016 to 2016

DUTIES:

oFollow the G0OLDEN RULE of selling-greeting, asking, listening, advising reassuring and deepening Brand loyalty.

oHandling customers and customer enquiries well

oConducted daily after sales services.

oTeam work and good coordination with other staff.

oProvide the highest standards of customer service by demonstrating excellent knowledge of products and services.

oEnsuring the highest standards of merchandising and housekeeping are maintained in the store at all time. Ensuring support for the visual merchandising team.

oMake price change according to current specification within allotted time.

oEnsure that each customer receives outstanding service by providing a friendly environment which includes greeting, eye contact and acknowledgment and all other aspects of customer service.

NINA INTRIORSUGANDA LIMIT (KAMPALA ROAD) 6

SALES ASSOCIATE

DUTIES:

oWelcome and greet every customer in a warmly and professional manner

oEngage with clients, educate them, identify their needs, make suggestions as per their taste and preference, close the sale and lead customers to the cash tills

oReceive payments from customers, balance up my till with the manager and handover my days transactions after duty

oHousekeeping and replenishing in a bid to keep stock levels on the floor

oHandle customer complaints, report and refer to the managers on duty if the call requires managerial attention

oHelp customers design and furnish their homes by selling our design consultation program.

oVisual merchandising

EDUCATIONAL QUALIFICATION

UGANDA ADVANCED CERTIFICATE OF EDUCATION : LUZIRA HIGH

UGANDA CERTIFICATE OF EDUCATION : : LUZIRA SECONDARY SCHOOLS

PRIMARY LEAVING EXAMINATION (PLE) : : KIREKA PRIMARY

This is to satisfy that the information above is my own and true and so will bear responsibility for any discrepancies discovered in accordly.

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