Customer Service Assistant
Resume:
Teresa Suell Portland, Oregon *****
E:*******@*****.***
Employment Interest Summary:
Dedicated and enthusiastic Customer Service professional with over 10 years’ experience operating in a transportation & distribution warehouse, providing clerical, reception and multi-line switchboard and dispatch support. Proficient with Windows XP, document management and deliver quality service in a team–focused work culture. Train at promoting best practices and maintain flexibility, in both routine and unpredictable work environment.
Professional Abilities & Skills:
●Exceptional customer service
●Dispatch / Delivery Tracking
●Order Processing
●Familiar with MS Excel & Word
●ERP/CRM System Specialist
●Multi-database management
●Collaborative/Patient
● Invoice Data Entry
●Adaptable to change
Related Past Employment:
XPO Logistics Dispatcher customer service. Portland Or 07/2019-04/2020
Paralegal Assistant, US Department of Agriculture, Portland, OR 11/2018 – 03/2019
- Responsible for supporting Attorney filing, shipping, scanning & data entry
- Managed incoming files, organized documents electronically and manually
- Evaluated, monitored and prioritized change in client schedules, ensured efficiency & commitment
- Demonstrated good decision making, adhered to training and protocol when practicing independent judgement to assess and resolve client issues Service Freight Clerk, USP Ground Freight, Portland, OR 09/2017 – 05/2018
- Responsible for supporting Driver appointment & monitoring services and predicted needs of Delivery Drivers
- Prepared shipping documentation, including bills of lading, packing lists, dock receipts & invoices
- Tracking - Provided shipment status notification to exporters, consignees, or insurers
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Processed orders for shipment, navigate through driver issues as they arise and track shipment until posted delivery
Teresa Suell Portland, Oregon 97217
E:*******@*****.***
Office Specialist/Mail Clerk, Corvel Corporation, Portland, OR 07/2011 – 04/2018
- Responsible for supporting incoming mail, prepped for scanning, assist in other departments
- Removed containers of sorted mail or parcels and transferred to designated areas according to established procedures
Customer Service, American Red Cross, Portland, OR 10/2008 – 07/2011
- Demonstrated professional attitude, worked with staff cooperatively to accomplish common goals
- Responsible for making reminder calls to confirm appointment; Monitored reward points, complted data entry of customer shipping
- Brand Ambassador- Helped with blood drive and blood donor processing.
- Managed multi-line switchboard, conveyed helpful information effectively Other Employment:
Mail Handler, United States Postal Service, Portland, OR 06/2018– 10/2018 Bindery Assembler, Direct Marketing Solutions, Portland, OR 02/2007 – 06/2008 Accomplishments / Education:
Computer Application/ Office Administration Certificate, Portland Community College, Portland, OR High School Diploma, Cleveland High School, Portland, OR
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