Manager Customer Service
Resume:
Ricky Moore
***********@*****.*** 928-***-**** **7 E Desert Dr. Phoenix, AZ 85042
EXPERIENCE
General Manager •Aaron’s • 3/2003 – present
●Manage the assigned store to achieve growth and profit goals for the month and year.
●Accurately report financial measures and transactions
●Recruit, hire, train and develop new team associates.
●Identify and resolve in-person and online credit card transaction processing errors
●Provide ongoing coaching and daily performance feedback to staff
●Proactively identify opportunities for team development.
●Process various forms of personal payment
●Daily review of transactions and account reconciliation
●Generate and present reports on departmental goals.
●Assure that Quality Control calls are completed on all new lease agreements in a timely fashion.
●Ensure the protection of store assets and reconcile inventories.
●Manage inventory supply to ensure adequate availability of merchandise at all times
●Schedule associate coverage to ensure published hours of store operations are met.
●Close all lease agreements.
●Answers a high volume of calls providing info and directing calls appropriately
●Ensure high customer and client satisfaction.
Customer account manager • Ace TV rentals • 5/99 – 3/03
● Working Customer accounts and establishing contact over the phone and in person
●Ensure customers make timely lease payments for their merchandise
●Review customer lease agreements
●Manage the collections process and monthly reports
●Review product information and ensure it matches delivery schedule
●Perform routine service calls product exchanges and assist with merchandise returns.
●Load, secure and protect product for safe transport.
Skills/Abilities * 15 years of management experience
* High level of quality customer service skills
* Excellent organizational and time management skills
* Exceptional ability to communicate effectively
* Highly dependable, Professional, and Punctual
* Detail Oriented, self-driven and motivated
* Skilled in operation of a variety of office machines and general business operations
Flagstaff High School - 1998
Double Pro Certified Sales/ Accounts - 2000
References Julian Miligan
Supervisor, City of Flagstaff
John Paul Marquez
Purina, Flagstaff, AZ
Gene Ortiz
Gore, Flagstaff, AZ
EDUCATION
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