Alissa Cook

Chattanooga, TN ***** Cell: 407-***-****

adf6yh@r.postjobfree.com

Summary

Accurate and detailed Administrative Assistant with schedule coordinating and clerical expertise. Seasoned administrative professional, skilled in financial reporting, data entry, and computer software. Highly knowledgeable about analytical approaches and processing office documentation. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to be a part of a respected company and begin new challenges with a successful team.

Results-focused associate with a diverse background in management and customer service. Proactive assistant with strengths in accuracy, communication, and collaboration. Proficient in Microsoft Office and Excel. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Organized, driven, and adaptable young professional with a successful work history. Offering five years of experience and willingness to take on any challenges presented. Dedicated to delivering excellence and growing with a company.

Skills

● Cash/check handling and check memo input

● Tracking and maintaining inventory

● Accounting and data spreadsheets

● Interpersonal and written communication

● Proficient in MS office, Excel, Facets, and financial software

● Problem resolution

● Process improvement

● Financial document review

● Processing/filing/distributing

office documentation

● Front desk management

● Schedule Coordination

● Cross-functional collaboration

● HIPAA Certified

● Resident relations and

caregiving

Experience

Operations Assistant, February 2019 - Current

East Ridge Residence Senior Living – East Ridge, TN

● Developed and cultivated relationships with respective residents.

● Assist with daily meals and nutrition/dietary aid as well as other delivery requests.

● Drive resident feedback to deliver information to management for corrective action.

● Organize and assist in entertainment functions for the senior residents.

● Inform residents about relevant campus and local activities.

● Respond to and assess urgent situations with the residents.

● Manages sign in and visitors according to security protocol.

● Facilitates resolution of disagreements between residents.

● Ensure availability to residents for needs, requests, and safety.

● Performs “upkeep” and cleaning duties to maintain a sanitary environment. Financial Transaction Associate, (Contract) February 2020 - August 2020 BlueCross Blue Cross Blue Shield of Tennessee

● Analyze Ad-Hocs to ensure accuracy, data entry.

● Execute goals in effort to maintain low inventory.

● Utilize software to locate claims from PDFs, create a spreadsheet to organize & input collected data .

● Review Subrogation allocation documents and process Subrogation related check memos.

● Effectively communicate to associates in other departments when a correction needs to be made.

● Add, route, and close lines in check memo.

● Ensure traceability for any data or work I complete.

● Participate in meetings for team discussions and have opportunities to make any suggestion that may contribute to more efficient and overall production.

Legal Assistant, 2019-2020

Kennedy, Koontz, & Klinger – Chattanooga, TN

● Developed billing records by tracking time data for monthly billing cycles.

● Reviewed coverage determinations, investigated, and evaluated claims, and negotiated settlements.

● Assessed processing reports each day to effectively submit claims.

● Processed and documented payments.

● Managed inventory for payments, clients and cases.

● Prepared thorough, accurate, and well-edited documents for cases, client communication, and internal needs.

● Created and mailed invoices.

Customer Service Manager, 2016-2018

Walmart – LaFayette, GA

● Oversaw daily schedules and managed daily rotations.

● Took daily audits and cash flow.

● Opening and closing financial duties.

● Inventory control.

● Processed returns and transactions.

● Prepared and documented bank deposits.

Administrative Assistant, 2014-2016

Kinnerette Senior Home – Orlando, FL

● Processed financial documents including hiring, expense reports, and invoices.

● Created PowerPoint presentations used for business development.

● Prepared the bi-weekly payroll.

● Oversaw Inventory duties for office supplies.

● Managed front desk and performed clerical duties.

● Assisted in the kitchen as dietary aide.

● Responded to requests and needs of residents.

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