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Okesha Swingler (*) (*).do

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OKESHA SWINGLER

PROFESSIONAL SUMMAR’

+ Over four years of experience in customer facing roles, with

two of those years in a fast-paced call center environment,

+ Demonstrated excellent multitasking skills while managing

calls and computer systems simultancously.

+ Knowledgeable in MS Word, Excel, Access and

PowerPoint.

+ Able to quickly pick up new computer systems and

processes,

May 2019 - January 2020

Onboard Agent

* Communicated safety instructions while also ensuring that

passengers were adhering to such instructions.

+ Acted as a point of contact for when passengers who had

questions.

+ Properly alerted passengers of departure times, arrival,

times, and any other announcements that were needed

Long Term Care Group, Woodbury, MN

August 2017 - Mareh 2019

Call Center Representative

* Took inbound calls and messages from customers and

answered any inquires they may have had about bene!

policy, or claims in a helpful and positive manner

+ Documented and recorded every interaction accurately in

the database.

+ Ensured each concern was addressed or would direct the

call to the proper team,

Hoglund Law Firm

April 2017 — August 2017

Legal Assistant, Roseville, MN

* Differentiated between “declined” and “approved” cases

and moved “approved” cases forward.

‘+ Managed incoming referrals, and when needed, would refer

another legal team to fit that client’s needs.

+ Updated records of court hearings and handled follow-ups

with clients.

Alina Health, St. Paul, MN

October 2013 — July 2016

Receptionist (through Kelly Services)

+ Took inbound calls and helped patients schedule their

appointments.

+ Verified insurance coverage for patient’s appointments and

procedures,

+ Handled any other duties, such as scanning, that needed to

be done.

Gap for Personal Reasons

Health Partners, Bloomington, MN

March 2011 — November 2011

Call Center Representative (through Kelly Services)

* Took inbound calls in a fast-paced call center environment

assisting with any inquiries that customers may have.

+ Leamed to multi-task by answering questions over the

phone while updating records as needed.

Alina Health, Highland Park and Maplewood, MN

November 2009 - May 2010

Administrative Assistant (through Kelly Services)

+ Answered inbound calls and answered any questions

patients had.

+ Assisted with checking patients in and scheduling their lab

appointments.

+ Printed order from the lab and made sure they were

delivered correctly.

EDUCATI

Brown College, Mendota Heights, MN

Associate of Applied Science in Medical Office Administration

ON:

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