Assistant Administrative
Resume:
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OKESHA SWINGLER
PROFESSIONAL SUMMAR’
+ Over four years of experience in customer facing roles, with
two of those years in a fast-paced call center environment,
+ Demonstrated excellent multitasking skills while managing
calls and computer systems simultancously.
+ Knowledgeable in MS Word, Excel, Access and
PowerPoint.
+ Able to quickly pick up new computer systems and
processes,
May 2019 - January 2020
Onboard Agent
* Communicated safety instructions while also ensuring that
passengers were adhering to such instructions.
+ Acted as a point of contact for when passengers who had
questions.
+ Properly alerted passengers of departure times, arrival,
times, and any other announcements that were needed
Long Term Care Group, Woodbury, MN
August 2017 - Mareh 2019
Call Center Representative
* Took inbound calls and messages from customers and
answered any inquires they may have had about bene!
policy, or claims in a helpful and positive manner
+ Documented and recorded every interaction accurately in
the database.
+ Ensured each concern was addressed or would direct the
call to the proper team,
Hoglund Law Firm
April 2017 — August 2017
Legal Assistant, Roseville, MN
* Differentiated between “declined” and “approved” cases
and moved “approved” cases forward.
‘+ Managed incoming referrals, and when needed, would refer
another legal team to fit that client’s needs.
+ Updated records of court hearings and handled follow-ups
with clients.
Alina Health, St. Paul, MN
October 2013 — July 2016
Receptionist (through Kelly Services)
+ Took inbound calls and helped patients schedule their
appointments.
+ Verified insurance coverage for patient’s appointments and
procedures,
+ Handled any other duties, such as scanning, that needed to
be done.
Gap for Personal Reasons
Health Partners, Bloomington, MN
March 2011 — November 2011
Call Center Representative (through Kelly Services)
* Took inbound calls in a fast-paced call center environment
assisting with any inquiries that customers may have.
+ Leamed to multi-task by answering questions over the
phone while updating records as needed.
Alina Health, Highland Park and Maplewood, MN
November 2009 - May 2010
Administrative Assistant (through Kelly Services)
+ Answered inbound calls and answered any questions
patients had.
+ Assisted with checking patients in and scheduling their lab
appointments.
+ Printed order from the lab and made sure they were
delivered correctly.
EDUCATI
Brown College, Mendota Heights, MN
Associate of Applied Science in Medical Office Administration
ON:
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