Operations manager administrator social worker marketing director busi

Regena Hawthorne

**** **** **** ****** ******, AR 72758 (H) 479-***-**** (C) 479-***-**** ***************@*****.***

Summary

I have 25 year experience from operations manager to administrator social marketing director HR/Payroll Business office manager.

Skills

·Work well with community and developed relationships with hospitals and facilities

·Business development with assisted living and long-term care.

·Retention and reactivation strategies to help with employee development.

·Experience with state survey in compliance with cleared deficiencies

·Understanding of rules and regulations

· Revenue generation strategies

·Team player organized

·Leadership

MANAGEMENT

I am currently the operations manager for visiting angles. I believe that in the time I have been the operations manager. We have made considerable improvement in the areas of employment staffing and training. Upon the commencement of my tenure as operations manager there were a number of deficiencies for both offices had received from the state inspections with teamwork and organization all deficiencies were cleared upon reinspection.

COMMUNICATION

·I have developed relationships members of APS, DHS, doctors, nurses, case managers, marketing directors along with attorneys and other administrators in the area to build revolving placement for the resident in our community.

LEADERSHIP

·I feel I lead by example my moto is “how can I ask my staff to be professional and compassionate. If I am not willing to practice what I preach”. The operation manager role is to promote success in building. The clients and family’s happiness is the key! Without them there would be no business. I lead by my philosophy. They don’t live where we work. We work where they live.

Experience

JOB TITLE COMPANY DATES FROM - TO

·Visiting Angles

·Operations Manager

·04/22/2019 to Current

·Overall function of operations

·Staffing, complaints, payroll, compliance with inspections.

·Autumn Place Pea Ridge, Arkansas

· Administrator

·10/30/18 to 04/22/19

·Administrator responsible for overseeing billing, budgeting, employee training, staffing building census revenue.

·Handles every day issues with facility that arise.

. Compliance with state regulations.

Westwood Health & Rehab Springdale, Arkansas

Assistant Administrator/ Business Office Manager

11/11/08 – 10/30/17

. Skillfully developed departmental goals, objectives, standards of performances, policies and procedures.

. Organized the department in accordance with administrative guidelines to provide specified nursing services to meet the legal, organizational and medical staff guidelines.

. Recruited, hired, trained and coached many new employees per year.

. Consistently complied with applicable laws and regulations. And ensured the facility adhered to Medicare and Medicaid regulations.

. Educated staff on state and federal statutes, rules and regulations governing home care.

. Oversaw private and Medicare billing, payroll, AP and AR and verified that proper procedure was followed.

. Developed and achieved financial and growth

. Strategically planned methods to achieve operational goals and targets.

. Continually maintained and improved the company’s reputation and positive images in the markets served.

Ashely Health & Rehab Rogers, Arkansas

Medical Assistant/Medical Records

05/08/08 – 11/11/08

. Maintained accurate records of patient care, condition, progress and concerns.

. Monitored vital signs, such as blood pressure and pulse.

. Obtained information about resident’s medical history, drug history and allergies.

. Scheduled and accompanied residents to medical appointments.

. Performed clerical duties, such as word processing, data entry, answering phones and filing.

Westwood Health & Rehab Springdale, Arkansas

08/04/2004 -05/08/08

Social and Activity Director

. Worked directly with residents and families for social needs

. Responsible for creative ideas for resident’s actives

. Performed meetings for residents and family Councils

Kellmark Nursing Center Rogers, Arkansas

1994 -2001

Marketing Manager/Social Director

. Created effective messaging using language, graphics and marketing collateral.

. Developed partnerships with local business to secure third party promotions.

. Worked closely with residents to identify their needs and challenges.

Education

1994

High School

Springdale High

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