Customer Service Manager
Resume:
Franklin Park, IL *****
***********@*****.***
Brianca Taylor
Mission
Secure a position with a successful company. Further my experience in customer service, data entry, and various job fundamentals. I aim to learn and succeed in any job title.
Summary
Data Entry and Call Center Specialist adept at maintaining and collecting quality data information. Highly skilled in organizational and filing documents. Able to handle confidential information. I possess accurate and thorough data entering and document proofreading skills. I possess customer service skills, money handling, and other various job skills including house- keeping.
Highlights
Type 40 WPM
Filing and Data Archiving
MS Office Suite
Understands Grammar
Tech-savvy with ability to quickly learn new software and hardware
Quality and accurate Data entering
Money Handling
House Keeping
Organization
Problem Solving
Employment History
07/2016-01/2019 Legacy Health Analytics Unlimited Rolling Meadows, IL
Customer Service Rep/ Data Entry
Plan, organize, coordinate,, and manage medical services while ensuring the level of care offered by the organization is consistent and aligned with the medical institutions established long term goal.[i]
Process confidential financial information about businesses
Probe and persuade business owners to allow us to analyze their business and diagnose a problem if any.
File and organize appointments with client manager
Check date for accuracy and verifying with CFO
Money Handling
House Keeping
09/2015-07/2016 Bank of America Call Center Northbrook, IL
Customer Service Rep /Data Entry
Process confidential financial information about businesses
Probe and persuade to promote Bank of America services
File and organize appointments with client manager
Check date for accuracy and verifying with CFO
Money Handling
02/2014-2015 U.S. Dept. of Agriculture Little Rock, AR
USDA Enumerator/ Data Entry
Train on surveys focusing on a specific agricultural commodities
Outbound calls to farmers across the U.S. to request information.
Quality data collected about a specific farm and its commodities
Compile information to produce a factual statistical publication about a specific geographical area and its commodities
Mail out statistical publications
File surveys, publications, and confidential USDA information
1/2012-2014 Univ. of Arkansas at Little Rock Little Rock, AR Front Desk Clerk/Data Entry
Collecting data and submitting confidential credit card info
Filing, organizing and mailing student information
Use of the University’s database to access student accounts
Transferring and advising calls to different departments
Money Handling
House keeping
Education
2014 Little Rock, AR
University of Arkansas at Little Rock
School of Mass Communication Media Production and Design
Completed Bachelor of Arts degree in Mass Communication
Interests
Journalism, Film, Dance, Drama, Music, Entreprenuership
[i]
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