Sales Customer Service
Resume:
RESUME
Manjunath S.S Email: ************@*****.***
Objective
To be an active and faithful member of your organization, heading a challenging position & active involvement to give the best out of my knowledge and learning. Key Qualification
Progressive Development of Excellent Interpersonal and Communication Skills. Team Handling, Recruitment and Retention skills, Business Development, Productivity enhancement, Channel management, Corporate and Direct Sales. Result oriented professional experience in relationship management, recruitment, training, business development. Adept at recruiting, training, developing and retaining valuable human capital. Strong team builder and facilitator, fosters an atmosphere that encourages professionals to balance skills with maximum productivity. Relationship development expertise that complements the ability to aggressively build solid client base and drive revenue growth. A great motivator, able to keep people together. Able to add value and innovate. excellent customer service orientation. Career Path...
Company profile: Woodland Retail, Shoes/ Apparels /Accessories Duration: Sept 2013-Sept2020
Designation: Regional Sales Manager – Karnataka-Store operations No of Direct Repoties: 3 Senior Mangers/Audit Dept/VM Dept/ Total Number of Branches-26 outlets
Job Responsibilities
• Driving,Supporting Store Managers with day-to-day store operation with the coordination of Senior Managers
• Evaluating stores and individual performances with Store Managers/Senior Managers Montoring and guiding timely
• Identify hiring needs, select and train new salespeople on practical note
• Analyze regional market trends and discover new opportunities for growth
• Managing and driving store operation of assigned showrooms (26 Nos.) outstation Karnataka stores
• Managing the day to day operating activities, Sales Growth and regional administration with senior managers
• Monitor track and evaluate sales data to ensure and achieve Sales
• Target of the Zone, Inhouse competition implementation regularly
• Making every store a profit centre to the zone, working towards the profit and minimizing the expense where ever required timely
• Suggesting the required changes to Managers and Sales Staff during official store visit.
• HR & Training, Store managers, Sales Executives, Sales Associates, Regional Transfers and Promotions, in coordination with seniors, MPS zone preparation, Training and development, guiding the sales team for ensuring best performance.
• Distribution Team, Stock Ordering, Inter store Transfer, Liquidation plan for non- moving stock, Feedback about the new articles timely. Replenishment of stock, Arranging the stock for bulk order from HO and assigning timely delivery to the vendor’s, .Strong in inventory Mangment and intertransfer of stock.
• Finance: Cash Audit, Deposit cash remittance daily verification, Credit Card Sales of the zone. coordination with HO timely, Asking the requirement of Audited sales report of a particulars store to HO team for submission to Mall, Submission of expense voucher and store Monthly statements to Coordination with finance team for vendor payments
• Future business prospects: Market study, Analysing Sales, Negotiation with the landlords and submitting the reports to DGM. Submission of reports towards the resizing, rental and relocation of stores basis on the sales and profit
• Audit: Conducting the timely audit of stores in the zone with the local audit team and senior managers and HO, recovery of Shortages.
• Targets: Preparing sales target of the zone on the basis of last year sales and supporting team in execution of the same timely. Monitoring the work of senior managers and guiding timely for the betterment of the zone
• Meeting with New Clients for Institutional Orders, purchase heads, submitting samples and quotations, negotiations for Institutional sales. Achieving the best results and profit to zone.
• Monitoring the work of VM, Checking the display category and seasonal wise.in coordination of local vm team and HO team. Getting detail reports and pictures from the team and suggesting the required changes if required timely
• Conducting the zonal meeting timely and discussion of sales, staff and growth along with DGM, implementation of inhouse competition to achieve the sales
• Statutory compliance: Attending and Assigning work to senior managers towards, Labour Department, Legal Metrology in coordination with HO. shop trade license and Lease Deed Registration, Attending Court Cases in coordination with HO legal Team.
• Provided the checklist to showrooms to make sure the showroom is at the specified standards
• Customer Service: Ensuring effective customer service in zone, assigning Home delivery of the products, instructing senior managers and managers to share the EOSS communication, new products, promotions information through SMS. Resolving the complaints related to repair timely
• Submission of reports of nonviable stores for company decision through proper channel
• Responsible for suggesting potential franchise to company,
• Proposal of New business venture/negotiation with the landlord and looking new location for the venue sales
• Regular performance check of the team mates and giving the new responsibilities as per the strength and driving the force.
• Regular inputs on the sales and improving the store profit by keeping a keen eye on expense, Controlling the overhead expenses.
• Close coordination with the mall Management stores towards the negotiation of the store, Rent Reduction timely, Discussion with Mall GM and taking the free branding spaces to boost up the sales, Converting the stores from rental to Pure revenue share by looking up the sales and projection
• Sale planning for the yearly, quarterly, monthly and setting up of the targets and regular discussion and implementation of strategies quickly
• Customer Service entity,Resolving the cutomers queries,Service related concern timely and making a happy and regular customer to the store in coordination with Ho and local team .Working closely and timely to retain the customers in the zone
• Assigning the required job timely to take the result timely.
• Maintain the right stock at the right time and maintain the store SOP
Company profile: Woodland Retail, Shoes/ apparels /Accessories Duration: June 2008-Aug 2013
Designation: Area Sales Manager - Karnataka /AndraPradesh/Tamilnadu Job Responsibilities
• Effective control and Supervision of Showroom Managers.
• Co-ordination between H.O and Shop in regard to Requisition and supply of goods and other related matters
• Close monitoring of stock levels at various shops and inter shops transfer of goods through H.O as per requirement
• Close co-ordination with and monitoring of shops, in respect of sales promotion,customer service,proper staffing,
• Developing new potential Franchisee
• Ensuring that all reports are received in time at H.O,
• Involved in formulating sales strategy and planning promotional activities month on month
• Responsible for monthly, quarterly and yearly revenue target of the zone as agreed upon
• Strong in Man Management,Inventory Management, stock ordering .Ensuring right stock at the right place for generating the revenue Achievements
• Received appreciation for overachieving the zone target during the winter mega sale
Company profile: Woodland Retail, Shoes/ apparels /Accessories Duration: September 2007-May 2008
Designation: Store Manager
Job Responsibilities
• Being solely responsibility for overall performance of showrooms
• Managing staff members and allocating responsibilities and targets
• Sales planning and accomplishing the targets.
• Follow up with customers for feedback and satisfaction
• Overall maintaining present customers and ensuring repeat customers
• Being part of sales promotional activities to generate enquiries.
• Taking care of VM in the store on regular basis
• Ensuring timely cash deposit in bank,
Achievements
• Started operating 1200 SQFT showroom and later got the opportunity to operate south India biggest store of woodland (7000SQFT)
• Appreciated for smooth functioning of store
Company Profile: ICICI Bank ltd (Alternate Channel credit cards) Duration: February 2006 -July 2007
Designation: Business Manager (80 employees reported) Job Responsibilities
• Leading a team & simultaneously participate actively, to realize the Companies Objectives & goals.
• To build the team by keeps on adding direct sales executive .Attending the Credit meetings, held by the Regional Credit head, to understand the Approval and Decline reasons for the betterment of cost controlling and for the improvement of sourcing
(segment) mix.
• Responsible for HR issues like conducting interviews and training program (Both policy and product) to maintain the balance of quality FOS
• Regular Meetings with Team Managers and Sharing MIS report
• Collecting the available data from the market to support telemarketing team.
• Involving in the activities of the direct sales team as well as Team Managers
• Attending the policy meetings to understand and implement the new policies in sourcing and updating the same to the backend
• Training the sales team time again and again in the areas of policy and product
• Involved in day-to-day activities like daily team meetings, asking commitment of team and ensuring things will happen
• Meeting Corporate Clients for quality of business
Company Profile: ICICI Bank Ltd (Alternate Channel credit cards) Duration: December 2002 -February 2006
Designation: Team Manager
job responsibilities
• Opening corporate sourcing to reach the Team target month on month.
• Motivating and supporting the direct sales team on an ongoing basis to help them achieving in defined monthly targets.
• Regular Meetings with Team Members and Sharing MIS report
• Collecting the available data from the market to support telemarketing team.
• Conducted group meetings as well as a day trip in the unit to keep the motivation part up and to extend the relationship with the other team member
• Closely monitoring &grooming individual resource on productivity norms to drive the team towards goal
Achievements
• Appreciated number one top executive of the branch
• In the field of Productivity,Approval,Recruitment,& Retention and Sales Rated Top One Business Manager in South at ICICI BANK, Top 2 nd
Team Manager in the country
Personal
To sum up my strengths, I am a strong dreamer and quick learner with a passion to grow in professional as well as personal life. I have a very strong will power to sustain pressure and perform well in all circumstances and achieve expected level in my career. I have adopted well disciplined lifestyle with a never die attitude. I break my goals into short, medium and long term to measure the progress and to grow systematically. I am a team player and always played the role of good” KING MAKER” which helps me in retaining quality people around me.
Training Programs Attended
• Attended NIS TRAINING program –
• Educational
B'sc Electronics Graduate from Kuvempu University - 2000. Personal Details
Date of Birth: 25th March 1979
Fathers' Name: Mr. Shiva Shankar B Satannawwar
Languages known: English, Kannada, Hindi, Tamil.Telgu Martial status: Married
Present Location: Mysore
Manjunath S S
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