SUMMARY OF QUALIFICATIONS

Ms. Castelo is the current Human Resources Specialist of Virtudesk Business Solutions, a start-up company which provides virtual assistants for real estate clients in the US. She was the former Executive Director of Life Underwriters Association of the Philippines, a non- profit organization that is dedicated to continuing professional education and development of Filipino financial advisors in the insurance industry. Ms. Castelo previously worked as the Regional Sales Support Manager of FIS, the world’s leading Financial Technology provider, ranking No. 1 on the FinTech 100. She was also the Sales Support Manager for Bosch Communication Center, Philippines; the Business Development Manager of Prople BPO Inc. and the Global Sales Support and Project Manager of TRG Customer Solutions, an international contact center company. Mariel is a seasoned executive who has held a variety of management roles that include: sales support, bid management, business development, marketing, project management, operations, human resources management, contract management, policy-making, administration, recruitment and training. She is adept at working in cross-cultural and multi-cultural working environments in the ASEAN, EMEA and North American regions. WORK EXPERIENCE

May 2017 to Present

Human Resources Specialist

Virtudesk Business Solutions

Job Functions:

HR management of the whole organization;

Lead in HR policy making, revisions, strategic HR positioning to cultivate and improve morale in the ranks;

Lead in development, distribution, and execution of memos;

Lead in policy and sanction interpretation;

Lead in development of contracts and other legal agreements pertinent in HR management;

Key person who collaborates closely with Training, Recruitment and Operations departments of the organization;

Lead in distribution of benefits information.

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April 2016 to October 31, 2016

Executive Director

Life Underwriters Association of the Philippines (LUAP) Job Functions:

Marketing / Advertising of LUAP events, programs, membership updates and sponsorship matters through social media (Facebook) and other modes of communication such as emails (gmail and mailchimp email blasts), calls and text messages;

Spearheads the execution of all LUAP programs and activities;

Lead in the organization of the LUAP newsletter;

Oversees the LUAP membership team;

Lead in client relationship management of the organization;

Lead point of contact of LUAP in all business related matters;

Develops and improves all process flows of the organization. Achievements

Increased the number of LUAP members in a span of 6 months from 1,800 (as of April 2016) members to 6,500 members as of October 2016;

Increased the number of sponsors for each major event of LUAP;

Improved the operations processes of the organization with cost-effective measures and a lean but efficient staff.

January 2013 – April 30, 2015

Regional Sales Support Manager

FIS ASEAN

Job Functions:

Acts as the bid management lead in all sales bids, bid deliverables and all vital bid related activities in the FIS ASEAN region;

Lead in FABAC (FIS Anti-Bribery and Anti-Corruption) compliance processing of third party partners;

Acts as one of the prime policy makers of sales governance processes together with the Group Business Support Head of FIS APAC and the Risk Manager of FIS ASEAN;

Executes and monitors all sales governance policies/processes within the FIS ASEAN region.

Supports and collaborates with key members of the organization within the Southeast Asian region in the sales governance process and other sales support related activities of upcoming and existing sales opportunities; Achievements

Decreased the big backlog of requests for proposals (RFPs) and requests for information (RFIs) during her employment period with the company which had a substantial impact in winning multi-million dollar bids for the FIS ASEAN region Sales team;

Was instrumental in successfully leading the bid management of big bids in the FIS ASEAN region, utilizing a lean bid management and in coordination with the Payments and Financial solutions groups of the company. August 2011 – December 2012

Sales Support Manager /Implementation Manager

Robert Bosch Communication Center

Job Functions:

Functions as point of contact for international sales and lead in client relationship management;

Works in collaboration with the international Key Account Management and Sales Team in the acquisition of large and strategic customers globally and locally;

Responsible for professional preparation and support for cross-border marketing and sales activities;

Conceptualization of international and local solutions and strategies for sales and support of clients from initial stage to project implementation;

Support the development of cross-border marketing & sales standards of the company;

Acts as the Project Implementation lead for all projects of Robert Bosch Communication Center, Manila;

Quality Management system compliance with ISO, ST and ST-CC standards;

Implementation and ongoing application of Quality Methods & Tools;

Planning and execution of internal audits.

Achievements

Has successfully implemented complicated and big accounts for the company which include global European accounts and internal accounts within the Bosch group of companies;

Has successfully moved from the Sales group to the Operations group and had substantial contribution to the high success rate of the Operations group. February 21, 2011 – July 2011

Business Development Manager

Prople BPO, Inc.

Job Functions:

Creates new prospects through phone calls, emails and other modes of marketing Prople’s key business services;

Makes sales and marketing presentations to potential clients;

Attends weekly sales meetings of the Business Development Group and updates internal finance of new prospects;

Prepares the following documents:

o Sales summary reports

o Sales activity weekly reports

Directly reports to the President of Prople;

Coordinates with clients on customizations and other client relationship management matters;

Attends business and social events to find and generate new clients;

Coordinates with the Knowledge Transformation Department to properly deliver accurate information to prospects, make accurate scoping evaluation of client’s business and expedite a smooth transition of client’s processes to Prople’s business solutions;

Drafts and creates client proposals;

Drives each pre-engagement and engagement process for each new account;

Responsible for client services functions as needed. November 19, 2008 – December 5, 2010

Global Sales Support & Project Manager

TRG Customer Solutions (now, IBEX Global)

Job Functions:

Assists/supports Global Sales team in the US;

Manages/drives campaign project plans;

Concurs with EVP of Sales Support and Marketing on strategies in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs);

Works collaboratively with TRG’s key people on all project deliverables, milestones and requirement signoff points;

Drafts the initial response to RFPs and RFIs;

Acts as the primary new client interface and client relationship management, handling communication between client & TRG;

Principal administrator of proposal database;

Schedules and drives internal TRG working project calls;

Creates contents for proposal database;

Produces weekly project status updates to all internal stakeholders;

Maintains & updates database;

Tracks, monitors all milestones, deliverables of project plan, drives completion and identifies emerging milestones;

Facilitates procurement of all capex/opex items per project spreadsheet;

Member of the Employee Relations administrative hearing body of TRG, Philippines

(offshore site);

Member, Executive Committee of TRG Philippines Management;

Supports global business initiatives of the company with respect to sales support aspect.

Achievements

Has successfully implemented big accounts for the company which have quickly ramped up and contributed a large financial win for the company;

Has successfully performed a dual role in the Global Sales Support group and the Operations group and had substantial contribution to the high success rate of both groups.

January 31, 2006 – October 10, 2008

Project Manager/Director

Outsource Consultants International of the Philippines, a member of the JJR Group of Companies

Reynolds Review Institute, a member of the JJR Group of Companies International Personnel Consultants, a member of the JJR Group of Companies Job Functions:

Tasked to head marketing campaign of the IELTS (International English Language Testing System) Review course of the Reynolds Review Institute, Inc., the training arm of the JJR Group of Companies;

Tasked to do Officer-in-charge (OIC) director duties of Outsource Consultants International of the Philippines, Inc. (OCIPI), the outsourcing arm of the JJR Group. As OIC, in charge of the following:

o Business development concerns;

o Scouting new campaign or account vendors (abroad & local); o Preparation of bid proposals for campaign vendors; o Drafting & review of contracts with clients;

o Oversees all BPO campaigns, in-charge of the following:

• evaluation;

• initiation;

• implementation;

• direction and;

• coordination of all Business Process Outsource (BPO) and related projects of the JJR Group of Companies;

• oversees the efficient and proper implementation of regulations and procedures within the BPO campaigns;

o Oversees hands-on training of BPO call center agents assigned to selected campaigns and from time to time does training.

Responsible for HR and operational concerns of all active and existing company campaigns & projects. Such concerns include, but are not limited to: o Recruitment, namely executive searches and entry level positions for various major clients in the Philippines;

o Training and screening concerns of applicants who qualify for active manpower pool which includes call center agents– assessment, soft skills training and product knowledge;

Lead in client relationship/satisfaction management;

Risk management of financial accountabilities of existing and prospective projects;

Quality Assurance & HR concerns – supervises all Quality Assurance analysts and HR Specialists and receives the monthly report of the Quality Assurance Supervisor;

Lead management – update and distribution of leads;

Floor operations – coordination with all operations managers of all existing and active call center clients who have acquired company campaigns and projects;

Technical concerns – assessment of and recommendations on IT infrastructure

(should there be any ramp-ups for all the existing call centers), status of existing IT concerns, IT updates (especially those coming directly from the client/s);

Reports – receives all existing reports. Such reports are (but not limited to) daily sales reports, dispositions, latest call monitoring, quality monitoring sheet, agent skill sheet;

Drafting and review of contracts with major clients and;

Coordination with partner campaign and call center clients. Achievements

Expanded client network of the BPO company.

Increased the number of IELTS enrollees for the Reynolds Review Institute, Inc. in a span of three quarters of the first year when the marketing campaign was commenced.

Contributed extensively as Executive Committee member in business / marketing initiatives which has impacted the financial growth of the company.

Innovated/devised comprehensive processes that are more cost-effective than current processes which consequently saved money for the company.

Has considerably supported the HR Director of the company by offering training & consultancy solutions to personnel.

Introduced business clients, new investors to help the financial situation of the company

September 2004 – January 15, 2005

Legal Researcher

Light Rail Transit Authority (LRTA)

Pasay City, Philippines

Job Functions:

Edits and concurs with all the documentation made by the Corporate Secretary of LRTA;

Construction of position statements, formal communications, policy papers, blog posts and other government-related documentations for the LRTA in its day to day dealings with other government institutions and departments;

Performs other functions related to the office of the LRTA Corporate Secretary. June 1995 – May 2001

Instructor 1

Lyceum Northwestern University, College of Physical Therapy Dagupan City, Philippines

Job Functions:

Responsible for academic (lecture & clinical) training of 2nd yr – 4th yr Physical Therapy major college students in the following courses: o Organization & Administration

o Anatomy 1

o Anatomy 2 (Neuroanatomy)

o Anatomy 3 (Kinesiology)

o Medical Surgical 1

o Medical Surgical 2

o Physical Therapy 1

o Physical Therapy 2 (Electrotherapy)

o Physical Therapy 3

o Therapeutic Exercise 1

o Therapeutic Exercise 2

Acts as class adviser and counselor for graduating students;

Presents options and alternate solutions for graduates planning to establish careers in Physical Therapy abroad;

EDUCATIONAL BACKGROUND

2004

Manuel L. Quezon University

Manila, Philippines

Degree: Bachelor of Laws

1998 -2001

Lyceum Northwestern University

Dagupan City, Philippines

Program: Master of Arts in Education (earned 36 units) 1994

Lyceum Northwestern University

Dagupan City, Philippines

Degree: Bachelor of Science in Physical Therapy

1987

Dominican School

Dagupan City, Philippines

Honors Received:

Class Valedictorian

Most Outstanding Dominican Student in Co-curricular activities Golden Eagle Award

ELIGIBILITIES

Physical Therapy Registered Practitioner (PTRP) since September 1994; Passed the Traditional Life Insurance Examination and Variable Unit Linked Examination given by the Insurance Commission.

PAPERS AND PUBLICATIONS

Researcher

A Thesis on Alzheimer’s Disease

1988

Manila, Philippines

AFFILIATIONS

President 2001

Junior Chamber International (JCI) Dagupan “Malimgas” Jaycees Secretary-General 2004

Junior Chamber International (JCI) Quezon City “Sampaguita” Jaycees REFERENCES

Atty. Julie Ann Terrado-Acosta

Legal Counsel (Senior Manager)

First Gen Philippines

3rd flr Benpres Bldg, Ortigas Center

Pasig City, Philippines

Chris McDaniel

Head Business Solutions Group (BSG), FIS Latin America Region Florida, USA

Myra Lyn Solis

Unit Manager

Cervantes Agency, Dagupan City

Philippine American Life and General Insurance Company (Philam Life)

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