Medical Office

RAQUEL M. PERAL

TAMPA, FL PHONE: 813-***-****

E-mail: *************@*****.***

Objective: Experienced medical office receptionist with over 10 years of working within a clinical setting, skilled in optimizing and managing patient’s flows, and appointments; with strong administrative skills, including inventory management, accounts receivable and patient’s records management.

EXPERIENCE

OCTOBER 2017 TO PRESENT

FRONT DESK RECEPTIONIST

florida family primary cRE CENTERS

To assist my office administrator with correspondence, complaints, and inventory. Duties also include supervise and monitor the work of administrative staff, as well as take vitals, train new employees, run eligibilities with health insurances, monitor prior authorizations, book transportation for patients, answer and return phone calls to patients, monitor prescriptions with pharmacies/health insurances, check in/out patients, assist with referrals, fax and receive documents to designated offices, and translate office visits.

2004-2015

RECEPTIONIST/ BILLING ASSISTANT

DR. TOMAS JORDAN- GENERAL PRACTITIONER

Greeted and checked-in patients, performed insurance and scheduled appointments, Verified medical insurance information for eligibility, any co-payments or deductibles to

assure payment for consultation, Answered multi-line phone provided information to callers, took messages, and transferred, calls to appropriate individuals, Protect the security of medical records ensuring confidentiality, Enter data demographic information, scanned medial history, diagnostic procedures, and/or previous treatment at the electronic health records (EHR) system, Retrieved and filed patient medical records for the physician, Received medical payments by cash, check, and credit/debit cards, Transmitted lab orders, tests, physician notes or medical records electronically, Assisted in connecting the 10 leads for and EKG to be performed, Schedule, cancel and/or reschedule appointments on a daily basis, Assisted in the examination room and translate/elaborate treatment procedures to patients, Coding and billing patients’ information to diverse medical plans.

REFERENCES

DR EVELYN TRINIDAD

DR GLENDA ROSA-GONZALEZ

EDUCATION

UNIVERSITY OF PUERTO RICO, Bayamon Campus

Administrative Assistance (2002-2004)

UNIVERSITY OF PUERTO RICO, Bayamon Campus.

Certificate Basic Billing (2004)

SKILLS

Bilingual (English & Spanish)

Microsoft and Excel proficient

Strong leadership skills

Reliable and punctual

MdFlow Software proficient

EMR Systems

Experience with Billing

Organizational skills

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