Network Engineer/ IT Support

JEGEDE CLEMENT ODAFE

Address: *, ***** ***** *** ***** way, off Airport road, Ajao Estate, Lagos

Email: ***********@*****.***

Phone: 070********

LinkedIn: www.linkedin.com/in/clementodafe

PROFILE/OBJECTIVE: I am a highly motivated, quick to adapt, a good customer service oriented and innovative individual with proven skills in Systems and Network Administration. However, I look forward to obtaining a dynamic and challenging position in a reputable organization to utilize my acquired skills in both systems and Network Administration to achieving the set goals and learning to increase my knowledge capacity.

SKILLS

Operating Systems: Windows 10, Linux, Windows Server 2012)

Networking: (LAN, WAN, WLAN, Cisco IOS, VLANs, Wireless Routers)

Routing Protocols: RIP, EIGRP, OSPF, BGP

Network Security: Firewall, VPN, Penetration Testing, Group Policies, Anti-Virus Implementation

Microsoft O365: Teams, Sharepoint, Outlook, OneDrive, Planner, Forms etc

VMWare (VirtualBox, VM Workstation)

Front End Web Development: HTML, CSS, JavaScript

Programming Language: Python

Technical and Problem solving

Leadership and Team management

CAREER SUMMARY:

IT and Application Support – Tinsta Limited

HOD MediaTech – RCCG-The New Courtyard Parish

IT Support/Network Administrator – Ecscorp Resources Limited (Consulting)

Network Support – NIIT

Application/Technical Support Officer – Unified Payment Services Limited WORK EXPERIENCE:

TINSTA LIMITED (AUGUST 2019 – JUNE 2020)

IT SUPPORT

System support officer for Migration project from windows 7 to windows 10

Migration officer responsible for moving from onsite infrastructure to cloud infrastructure

Desktop and Laptop system configuration and setup (Staging)

Software application Installation and support (SAP, Cisco AnyConnect)

Connect computer systems to organization network for Operating system installation and application provisioning

Application support such as: Microsoft Office 365 which includes SharePoint online, MS Teams, Planner, One Drive, Outlook, Yammer etc.

Mobile phone activation with organization enterprise services

Responsible for training end users on the basic use of the new system environment and applications

Data backup, mail archiving and Shared Folder Mapping Achievement: Successfully migrated on-premise Windows 7 Infrastructure to Cloud-based Windows 10 Infrastructure

RCCG – THE NEW COURTYARD PARISH (2012 – TILL DATE) HOD MEDIATECH

Administration and co-ordination of visual and audio systems

Maintenance and management of audio and computer systems

Ensure update of software and hardware resources

Supervision and organization of operational efficiency

Give instructional guidance/training on systems operation

Review of technical KPIs for operational effectiveness

Set strategic goals to meet overall organizational targets and goals

Give technical and budgetary advice on procurement of system infrastructure

Assist in making financial and strategic decision for operational efficiency

Social media administration and supervision

ECSCORP RESOURCES LIMITED (JANUARY 2018 – JANUARY 2019) IT SUPPORT/NETWORK ADMINISTRATOR

Managed computer systems, printers, wireless Access Points and existing network infrastructure.

Diagnosed and resolved all technical issues related to hardware and software.

Conducted research and analysis of current industry standards to suggest new technologies and related improvements (Business process and Analysis)

Ensured security and integrity of network, data, and storage devices via Password and data Encryption

Created access lists on the wireless router and firewalls on user systems using Windows Firewall and ISP’s ACL services

Provided network monitoring and report logs using ISP’s Access point network integrated tool, NPM(Network Performance Monitor) software e.g Solarwinds, and Network tools such as; Wireshark & Advanced IP.

Created and implemented user and group security policies via Windows User group policy

Implemented and scheduled systems updates quarterly

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Provided support, including procedural documentation and relevant reports on projects

Managed all user accounts/profiles and dealt with password issues(Reset/Recovery)

Provided application Research and implementation support e.g Chatbot, ERP

Ecommerce application support and documentation (Hosting and Cloud requirements)

Provided technical support regarding business functions, system usage and application software design.

Rapidly established a good working relationship with customers and colleagues.

Performed quarterly audits for the purpose of improving efficiency of systems.

Handled various business accounts including all the web service accounts(E-mail, Domain & Hosting, ISP account profile)

Managed all social media accounts including: Google, Youtube, Facebook, LinkedIn, Instagram and Twitter

NETWORK SUPPORT (Intern)

NIIT - (JAN 2016 - APRIL 2016)

Assisted in installing, configuring and maintaining of network infrastructure.

Resolved user related problems by providing technical guidance and expertise.

Managed servers, workstations, computers, laptops, printers, routers, switches and network applications.

Diagnosed & resolved Network issues, data backup and password recovery

Installation and Implementation of Cisco network devices including Routers & Switches

Design of Network protocols and Topologies.

Network security implementation ( VLAN, Cisco Router Security, Firewall)

Installation & Configuration of Access points and Wireless Routers

Second level Instructor Support

INDUSTRIAL TRAINING - UNIFIED PAYMENTS SERVICES LIMITED (June 2011- March 2012) Implementation/Application Support

Performed transaction monitoring and verification support (Finnacle Banking Software)

Engaged in Product Testing and review

Project support during Implementation of contact/contactless card

ATM card personalization and Configuration Implementation and support

Provided Second Level support for the applications

Troubleshoot and resolved any reported problems on both Merchant’s card and POS

Monitored designated applications and infrastructure

Liaised with Vendors on POS related issues as regards upgrades, patches and timely fixing of bugs to meet specified requirements

TMS, POS Configuration Applications Core System Administration, User creation and support

Management of Process documentation and knowledge base

Transaction channel System Monitoring

Technical Support

Switch Transactions monitoring and Event log analysis.

ATM, POS and WEB transactions Support on Unified Payment’s Processing System.

Domestic and International VISA Cards Support.

Provision of adequate level 2 support for external (banks) and internal customers.

Documentation of incidents and downtime.

EDUCATION

LAGOS STATE UNIVERSITY:

BSc. (Hons) Computer Science (2.2/Second Class Lower) - (2007- 2014)

JUNIFPRIDE INTERNATIONAL PRIVATE SCHOOL :

SSCE (NECO) - (2003)

TRAINING/CERTIFICATION:

ITIL (In-View)

Cyber Security & Penetration Testing (CEH) – (2020)

ICSI Certified Network Security Specialist CNSS (2020)

Cisco Certified Network Associates - CCNA (2016)

Comptia A+: (2016)

HOBBIES: Reading, Music, Watching Animated Movies, Exercising REFEREE: Available on request

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