Customer Success Manager

Derrick Abban: 301-***-**** -- (e-mail) **************@*****.*** – (address) 1322 Jefferson Avenue Brooklyn, NY 11221 Education/Qualifications

New York University - (2012 -2014)

Masters of Science (MSc.) – Energy & Environmental Policy, International Development University of Maryland, College Park - (2008 -2012) Bachelors of Art (BA) – Government & Politics, International Development and Conflict Resolution Professional Experience

CredSimple

Role: Customer Success Manager < Apr 2019 – Present >

Oversee a book a business worth 3 million USD for enterprise level health plans

Create custom excel based reports for provider and facility based credentialing data

Present quarterly business reviews based on internal metrics to demonstrate value of CredSimple to book of business

Manage support queues for over 50+ clients that includes email, phone, and fax correspondence

Navigate a fast paced, cross functional team environment in which collaboration is key to reach/complete client deliverables Hedgeable/Hydrogen

Role: (Hydrogen) Enterprise Account Manager & Implementation Specialist < Sep 2017 – March 2019 >

Manage client relationships with key financial services clients (TD Bank, Principal International, and CI Investments)

Direct on-site and off-site product workshops for companies looking to build web based platforms with the Hydrogen API

Create walkthroughs, tutorials, and training guides for clients implementing the Hydrogen APIs into their backend systems

Established 30+ partnerships with multi-industry corporations to integrate and work with the API platform Makosi

Client/Role: Credit Suisse/ Vendor Management Analyst < Oct 2016 – July 2017 >

Defined scope of contractual engagements with Director or Managing Director Level Clientele

Intersected with external vendors to assess risk quotients on behalf of various controls groups (Sanctions, AML, IT, BAU)

Created process documentation and excel dashboard tracking mechanisms to ensure project contingency and fluidity

Trained a team of 4 analysts and delegate/distribute action items based on skillset/working style JP Morgan & Chase

Role: Legal Department Project Manager < Apr 2016 – July 2016 >

Managed an influx of status reporting data from Central Investment Bank and Corporate & Regulatory Law Firms

Collaborated with VP, MD, and ED level stakeholders to manage resources, client expectations, risk/timeline alterations

Spliced, reinterpreted, and synthesized large quantities of data into easily digestible graphics, charts, and action points for legal department directives

Accenture

Client/Role: UBS/Conduct Risk Analyst <Jul 2015 – Jan 2016 >

Crafted Business Requirements Documents and RAG reports for key UBS stakeholders and the associated governance bodies

Implemented a new reporting framework to manage conduct risk violations within larger UBS banking systems Client/Role: GE Capital/ Application Migration Operations Analyst < Jan 2015 – Apr 2015 >

Managed communication channels between Business, IT, and Operations departments for the application migration initiative

Drafted internal Microsoft Excel and Microsoft PowerPoint templates for use during application migration exercises

Worked closely with senior Synchrony Financial personnel to create future data & reporting strategy for consumer products

Led multiple client facing meetings relating to data strategy procedure and portal strategy procedure Client/Role: Credit Suisse/ Strategic Solution Analyst <Sept 2014 – Dec 2015 >

Executed current & future state gap analysis for Credit Suisse long term strategic solution

Performed data mapping on disaggregated data domains using Microsoft Excel

Coordinated technical interviews & workshops between members of the Credit Suisse and Accenture teams

Created, edited, and conceptualized slide decks for client facing presentations & internal reviews Skills

Microsoft Office Suite (Excel, PPT, Word), Agile/Jira/Confluence, Target Process, Trello, Keynote, Hubspot, Salesforce, Asana

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