Customer Service
Resume:
Noufal A H
Administration Procurement Customer Service
Doha, Qatar
******.******@*****.***
Summary
Dynamic and motivated professional with over 6 Years of experience in the field of Administration, Procurement & Customer Service combined, with outstanding relationship building & influencing skills; confident communicator with the ability to lead, organize, train and monitor colleagues. now seeking a challenging and rewarding opportunity with an organization of repute which recognizes and utilizes my true potential.
Oct 2016 - Present
May 2014 - Dec 2015
May 2012 - Jul 2013
Professional Experience
Sr. Admin & Procurement Co-ordinator
Assume management responsibilities for assigned services and activities of the Administrative division within an assigned department including purchasing, budgeting, accounting, personnel and administrative support programs and services. Plan, direct, coordinate and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs; recommend and administer policies and procedures. Coordinate and help manage big projects, including working collaboratively with staff to assure projects meet deadlines.
Receiving and processing communication channels, including email, phone, fax and physical mail.
Respond to and resolve inquiries and complaints from clients & suppliers as and when required my intervention.
Establish and maintain effective working relationships with those contacted in the course of work.
Operate office equipment including computers and supporting software applications. Coordinate, prepare and follow upon documentation that is required for meetings with clients
& suppliers.
Ensure appropriate action and decision making, leading to high quality outcomes. Contribute to team effort by accomplishing related results as needed. Customer Service & Sales Associate
Supporting incoming customer calls regarding billing issues & product enquiries. Promote & up- sell our products and services on each call.
Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores.
Answer billing questions by taking through components of customer accounts. Provide responsive and proficient support ensuring that the customer needs and issues are resolved at the first instance (first call resolution). Set up new customer accounts.
Process orders, calculate charges and process the billing/payment. Provide customer with recommendations to promote and achieve sales of the product and/or services.
Deliver and exceed monthly sales target.
Deliver and exceed customer-specified service levels for handle time. Follow up on customer interactions.
Track, document and retrieve information in call tracking database. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Supported 'On Job Training' (OJT) batches and provided feedback and coaching to the new representatives.
Customer Support Representative
Resolving customer complaints via phone, email & social media, fulfilling customer needs to ensure customer satisfaction.
Manage large amounts of incoming calls.
Provide accurate, valid and complete information by using the right methods/tools. Provide pricing and delivery information.
Responsible for resolving customer query related to product, services and billing. Assisting the customers in tracking their shipments and answering their queries related to Arcube Group W.L.L, Doha,
Qatar
Convergys India Services
Pvt. Ltd, Bangalore, India
(AT&T - US Process)
Flipkart Internet Pvt. Ltd
(Re-branded from WS
Retail Services Pvt. Ltd),
Bangalore, India
products sold on the website.
Handle customer complaints, provide appropriate solutions and alternatives within the time limit.
Follow up to ensure resolution.
Keep records of the customer interactions, process customer accounts and file documents in CRM.
Route and direct customer requests to appropriate personnel. Follow communication procedures, guidelines and policies. Work within various teams to ensure outstanding customer service. Participate in meetings and activities held to improve customer satisfaction and business performance.
2008 - 2010
2006 - 2007
Education
Pre-University College (XI & XII Grade), Commerce
Relevent Coursework: Business Studies, Economics, Accountancy, History, English SSLC (X STD)
General Subject's (Mathematics, Science, Social Studies, English) Indian Academy Pre-
University College,
Bangalore
Anugraha High School,
Ujire
Area of Expertise
Proven Administration, Procurement & Customer Service Experience Excellent communication and presentation skills
Customer/People oriented
Ability to adapt/respond to different types of characters Outstanding multi-tasking skills
Excellent sales and negotiation skills
Team-oriented
Solution-focused
Computer Skills
MS Office (Word, PowerPoint, Excel, Outlook), Peach-tree Accounting Software
Contact this candidate