Manager Account

Felicia Leinonen

***** ******* ***** **** #*** Lake Forest, CA 92630 949-***-**** ***********@*****.***

Summary

Highly talented, energetic Account Manager with attention to detail. Extensive experience in developing process and procedures to smooth line and track design and project management hours and workload. Experience in the commercial furniture industry working for manufactures, diverse distribution profiles in the capacity of operations, design, account and project management. Flexible and adaptable ensuring projects finish on time, with customer satisfaction and on or under budget.

Professional Experience

2018 - 2020 Project Manager, Peoplespace

2017 - 2018 Ancillary Specialist/Account Manager, Office Furniture Group

2008 - 2017 Senior Account Manager, Systems Source

2000 - 2008 Director of Project Management & Design, Yocum Business Furnishings

1997 - 2000 Account Manager and Designer, City Furniture

Operational/Design Manager Skills

Director Project Management and Design - assigned projects to designers and project management team

Worked with upper management and manufactures regarding discounts and taking on new vendors

Lead Account Manager on major accounts

Implemented new forms and procedures to track design and project management hours

Developed field change orders for installers to track time and obtain sign off for billing

Worked with President of Teknion dealer to negotiate the contact to become a Premier Teknion Dealer

Sales Skills

Managed multi-million-dollar account for Fidelity National Financial by assisting client with space planning, furniture and finish selections. Successfully increased sales volume year over year.

Managed and sold $4 million per year for the County of San Bernardino

Felicia Leinonen Page 2

Managed $100,000 -$600,000 projects for Irvine Company ($14 million per year), Schools First Federal Credit Union, Toba-Altai, Micron Technologies, City of Laguna Niguel

Consistently exceeded sales goal

Maintained ongoing relationship by completing punch list in a timely manner. A good source for new projects by being attentive and timely

Ongoing client relationships from dealer to dealer, i.e. Baker & Hostetler, NMS Properties, Janus et Cie.

Leadership & Training Skills

Developed new forms and procedures to track time and cost for projects which increased profit by 25%

Collaborated with senior management team to develop successful business strategies to streamline process between departments

Provided training for new designers and project management team

Attended seminars and trade shows to bring new ideas and product information back to the staff

Technical Skills

CAD & CAP

Space Planning & Programming

Furniture & Finish selection

Excel, Word, Project Scheduler

Team Design

NetSuite

Social Networks Expertise

Education

BA Interior Design/College of New Jersey

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