Manager Service

LISA DOCKUS

**** ****** **** ***** • Williamsburg VA • 23185 Daytime Phone Number 203 • 500 • 5590

*********@***.*** Page 1

My objective is to utilize my experiences in restaurant management and community service to advance positions in hospitality and public outreach where I can contribute to the success of local businesses while positively impacting customers’ experiences.

Professional Skills and Qualifications

I am a highly organized and self-motivated person. My work ethic and skills would provide many benefits to hospitality businesses and agencies, such as:

Able to multitask in a face-paced work environment with multiple employees and customers.

Able to produce a high volume of work while maintaining quality output.

Possess a strong understanding of cultural and experiential diversity among customers and employees; excel at customer engagement and diplomacy.

Comfortable in a role as the business advocate and representative.

Possess strong creative and artistic skills.

Proficient at developing and maintaining a loyal regular customer base.

Extensive knowledge of multiple point-of-sale systems. Work Experience

As a life-long hospitality employee I have years of hands-on and diverse experiences working with customers, employees, vendors, and business owners in restaurants, taverns, and banquet facilities. In recent years I have worked as a general manager but, in previous years, I worked most back-of-the-house positions and all front-of-the-house positions, including host, server, and bartender. I grew as a banquet supervisor and have excelled as a bar manager and general manager. These varied experiences have provided me with a deep understanding of customer expectations, the interests of employees in all positions, and the goals and concerns of business owners. This hospitality experience is augmented by decades of event planning and community service, which are highlighted on the next page. My recent work history is summarized below.

February 2016 – December 2019 • General Manager

DeNovellis by the Shore, Clinton CT

Orchestrated new-owner renovations for five months prior to opening.

Oversaw all daily operations.

Developed and maintained a large, loyal customer base by promoting the owner’s quality product, providing customers with a friendly, personable, and respectful place to eat and drink, and creating a positive and energetic work environment for the hand-picked staff.

Hired, trained, scheduled, and managed staff.

Executed all front-of-the-house ordering, including bar inventory, beer, liquor, wine, working closely with distributors, vendors, and aficionados.

Created monthly special and cocktail menus, with personal artwork.

Planned, booked, and executed special and catered functions.

Promoted business by being on Chamber of Commerce Board of Directors. 35 years of

experience in

hospitality, event

planning, and

community service.

Professional skills are

well suited to working

in a hospitality setting

where engagement,

multitasking, and

attention to detail are

emphasized

As General Manager I

generated business

success and customer

satisfaction by creating

a restaurant of good

times and camaraderie

staffed with employees

in a work culture of

quality and excitement.

LISA DOCKUS

2800 Hidden Lake Drive • Williamsburg VA • 23185 Daytime Phone Number 203 • 500 • 5590 *********@***.*** Page 2

November 2015 – February 2016 • Banquet Supervisor The Griswold Inn, Essex CT (continuously operated since 1776)

Planned and booked events and menus, executed contracts for a historic inn that generates over $500,000 of banquet revenue annually.

Fully managed event staffing, set-up, execution, and break-down.

Managed every detail of venue and food quality.

June 1985 – November 2015 • Various Restaurant Positions Multiple Restaurants and caterers along the Connecticut Shoreline

Worked continuously in hospitality service positions starting as a busser in high school and developing into a manager before starting work at the Griswold Inn in 2015.

My first job as a bartender was in 1992 and I became manager of the same establishment in 1995.

I will gladly provide more detail about my employment at your request. Community Experience

I’ve enjoyed a lifetime of experiences in the hospitality business through many progressively challenging and rewarding positions. I also feel strongly about service to the community and, as such, have made a personal commitment to serve the communities in which I have lived, worked, and raised a family. I have been active in community groups such as the Chamber of Commerce and school PTA, donated my artwork for fundraising, and further organized and participated in fundraising and philanthropic events. My community service history is highlighted below.

Clinton, Connecticut Chamber of Commerce

Sat on Board of Directors.

Organized and facilitated the Annual Breakfast Committee for scholarship awards and new members.

Head Chair and organizer for Summerfest and Fireworks event on the Shoreline through fundraising. Clinton, Connecticut Schools Parent-Teacher Association

Active participant for 18 years. Volunteered for multiple book fairs, committees, and fundraising events. Closer to Free Ride

Organized fundraising events and rode in 25-mile bike ride to raise money for Smilow Cancer Hospital. Art Donations

Created and donated works of art to raise money for the local library, local fire department, Alzheimer’s Foundation (for three years), Barnum Foundation for Life, and an opioid addition awareness foundation. Toys 4 Tots

Organized and spearheaded an effort to fill a collection box for local Social Services.

“Lisa has been in the

hospitality business for

over 35 years. She has

very strong creative and

organizational

skills…Lisa would make

a strong addition to any

restaurant or business.”

Enzo DeNovellis

Owner • DeNovellis by the

Shore (2019)

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