Marketing Coordinator

Susan Andrade-Scott

601-***-**** ****************@*****.***

PROFESSIONAL OBJECTIVE

To acquire a position within an organization where I can optimize my problem-solving and organization skills to contribute to increased customer satisfaction.

EDUCATION

Glendale College – Associate of Arts in Music Education 05/19/1980

SUMMARY OF SKILLS

Energetic Customer Service Representative with 20 years of experience. A team player, passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Strong organizational and multi-tasking skills, able to work efficiently and prioritize tasks. Active listing skills, capable of handling face-to-face customer interaction with a successful resolution. Proficient in Microsoft Office, retail sales, data entry, typing, and cashiering.

WORK EXPERIENCE

Sodexo – Unit Marketing Coordinator 08/2013 – Present

Organized the marketing unit, implementing efficient systems and protocol. Satisfied all cooperate promotional requirements in strategizing and executing events from conception to presentation. Expanded social media presence on diverse platforms to encourage community engagement. Increased student participation in promotional events, stimulating cafeteria sales. Established seasonal evens to meet the client's needs and create customer loyalty. Collaborated with students, faculty, and the community to optimize opportunities and decrease expenses. Assisted with new hire orientation and all new hire data entry.

Ash Leah Manor – Assistant Manager 01/2007 – 06/2012

Supervised and trained a team of seven on service etiquette and table setting techniques. Prepared workflow schedules and assisted in the preparation and execution of all events. Displayed exceptional customer service in resolving customer queries and concerns. Greeted guests, assisting with all needs throughout the events.

Magnolia Cottage Catering – Owner 01/2002 – 05/2013 Trained and managed a staff of five in my own catering company. Built cliental through quality customer service and client satisfaction. Resolved customer concerns and inquiries in a professional and timely manner.

Handcock Savings - 05/1980 – 09/1983

Handled all customer transactions over $20,000 a day. Built strong customer relationships, increasing customer loyalty. Maintained a calm and professional demeanor during unexpected circumstances.

ACTIVITIES

Billy Graham Evangelistic Association – Counselor

Served as a one-on-one counselor at crusades and call centers.

Ireland Outreach International – Staff Leader

Assisted in hosting all special events, prepared materials for sale took orders and addressed all customer's questions and concerns. Promoted friendly relations between customers and international staff.

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