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Quality Management Professional

Senior-Level Manager with a performance record of sustained quality management systems. Process design & data maintenance from implementation through continuous improvements. In the Automotive, Aerospace, and Military supplier industries.

Summary

Accomplished QM professional with 19 years of progressive Hands-on QMS delivered targets. A motivated quality leader with strong organizational, planning, and aggressive task management skills. Areas of expertise include Global IATF Automotive Quality Compliance. Supervision, Operations, Project Management, and QMS control. Excellent written and verbal communication skills, as well as the full scope of Business/Department Management including KPI data management, human resource protocols; Supervision of operations including direct oversight. 4 yrs. as a Global IATF16949:2016 Internal Auditor. Certified Six Sigma Black Belt.

Skills & Expertise

Six Sigma Data Analysis

KPI Process data design & reporting.

Process design- documentation-Implementation

Key Performance Indicator KPI metrics

Organizational Training.

Organizational Change Management

Project Management

Scorecard Development, Tracking & Reporting

Problem Solving

Root Cause Analysis

Supply Chain Management

ISO9001-2015 IATF 16949:2016 Management/Internal Auditing

AS9001D Management/Internal Auditing

ITAR Registration

Lead in the transition of TS to IATF certifications

Gap Analysis

Supplier Management Development and Maintenance

QMS document controls, corrective and preventative action

ISO9001-2015 IATF 16949:2016 certification audits

Continuous Improvement

Business Development Experience

Team Building and Reward Recognition

Software Skills

E2 Shop-tech

MS Office Full Suite

MS Outlook

Visio

SAP

SAGE

Adobe

Peachtree

Quick books

Minitab

Profesional Experience

QUALITY MANAGER-Duggan Mfg. Shelby Twp. MI

· Ensure QMS (Quality Management Systems) processes are established, implemented, and maintained

· Ensure LMS (Laboratory Management System) processes are established, implemented, and maintained

· Develop inspection procedures, process sheets, and other production documentation, as required.

· Responsible for scheduling and performing proficiency and collaborative testing

· Maintain Quality Standards, participate in quality audits and lead resolving non-conformity issues and generating proof of all corrective measures

·Responsible for Company performance reporting as determined by Management to ensure the organization is meeting and exceeding job timing and quality goals including but not be limited to reports summarized in this job description

·Ensure that customer requirement is addressed, and that customer satisfaction is monitored and maintained; including delivering quality documents/reports to customers as needed

·Understand, develop, and facilitate training on an as-needed basis for all employees concerning the Company's Quality Management System

·Manage department workload to prevent bottlenecks and alert management when help is needed

·Supervise and manage all members of the quality team

·Cross train at least one team member to handle primary departmental duties for out of office coverage

·Review and sign-off on production approach to meeting quality requirements for customer jobs during project kick-off; sign-off on the release of customer shipments and job closing/quality reviews.

·Visit key suppliers in coordination with General Manager, Estimating and Purchasing at least once a year to review performance with regards to quality, understand new capabilities and assess the overall fit

·Maintain safety records and procedures

·Responsible for maintaining current and qualifying for new Quality Certifications

·Create, implement, analyze and report results of customer/supplier surveys, audits, etc.

·Supervision of raw material inspection, heat treat/plating data, and inspection, along with monthly reports

·Ensure in house gage calibrations are current and maintained to Quality Standard

·Create and Perform Management Review's with Top Management to report KPI's & QMS effectiveness

Supervisory / Management Responsibilities:

·Supervise and manage all Quality/Met Lab departmental team members

· Manage and prioritize teamwork schedule and vacation time

· Ensure all team members have the tools, resources, and knowledge they need to perform duties as assigned

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QUALITY MANAGER-Duggan Mfg. Shelby Twp. MI 2019

· Strong people management, delegation, and conflict resolution skills

· Ability to build positive working relationships with other departments to achieve company-wide goals and performance objectives

· Strong negotiation, leadership, and assertiveness skills to identify operational performance gaps and build policies and best practices

· Effective written and verbal communication skills

· Be proficient in Microsoft Office, including but not limited to Outlook, Word, and Excel, and Company ERP system

Performance Metrics and Performance Reporting:

·Annual Certification Compliance %

·# Non-Conformity Issues per Audit vs Target

·On-Time Delivery of Corrective Measures

·Report Generation Responsibilities

·Estimating Accuracy

·Job Time & Feasibility Accuracy (GD&T); Actual vs Estimated

·Job Set-Up

·Purchase Order to Original Quote Accuracy

·Ensure dollar, timing, rev levels, quality points, and special instructions are aligned between customer PO and the original quote

·On-Time Job Delivery

·Actual Delivery Date vs Customer Due Date

·On Quality Job Delivery

·% Jobs on Quality

·Defect / Re-Work % of Jobs

·Other Monthly Performance Reporting as Defined and Directed by Management

QUALITY ENGINEER-Schain Mold & Engineering Rochester Hills, MI Sep 2016 to 2019

Team Lead in Effective in PFMEA-PPAP control planning, KPI metrics development, and maintenance and corrective/preventive actions.

APQP-PPAP Process.

·Complete the A.P.Q.P checklist.

·Submit PPAP to customers.

·Multiple online PPAP submissions using GM GQTS, Ford VPP, and Chrysler CQMS.

·Request PPAP from suppliers.

·Gage maintenance and development.

Maintain control system documents

·Developed Process input/output documents as required.

·Revise/maintain deviations as needed per customer request, internal process improvements, or resulting from corrective action efforts.

·Ensure personnel training on obsoleting old and use of new control system documents.

·Maintain regular checks on the effective use of control system documents.

Collaborate on all corrective action efforts.

·Oversee delegated corrective action agenda.

·Document corrective action results on time.

·Respond to customer complaints using customer required formats and systems including GM GQTS, Ford Covisint Supplier Improvement Metrics (SIM),

Maintain Gage Calibration System.

·Schedule and maintain on-time Calibration on all internal & external measuring instruments, ensure fixtures maintenance logs are on time.

·Perform all Measurement System Analysis (MSA) as required.

·Participate in the design and construction of new gages error-proofing and changes to existing gages.

·Ensure training for proper use of error proofing fixtures and other measuring instruments.

·Create operator instructions for all.

Dimensional Layouts

·Perform dimensional layouts for PPAP initial and annual submissions on a new product, and changes to existing product per AIAG or customer formats as required.

Customer/Supplier Representative for a quick resolution to quality complaints and other issues.

·Travel to customers or Supplier plants to investigate and resolve complaints or issues.

·Assist Purchasing in supplier development and maintenance.

·Maintain all travel records.

·List Identified action required because of visits and assure action is taken.

KPI statistical data, metrics, and reports for monthly Management Review & identify developing trends and reactions for continual improvements.

·Develop a method of gathering data for statistical studies.

·Direct or participate in the collection of data for statistical studies.

·Input and process data in a PC based statistical program.

·Share results of KPI Key Performance Indicators.

·Collaborate on process improvements based on KPI results.

·Assist in the implementation of process improvements.

·Monitor the results of processing improvements.

·Monitor/maintain current supplier material certifications per document retention criteria.

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QUALITY & BUSINESS MANAGER-Body Engineering, Madison Heights, MI June 2009 – 2016

Liaison between Executive Management and staff, service delivery, engineering, and other back-office organizations, tracking orders from signature to installation and resolving issues. Production materials order validation and tracking, materials management, vendor management, special events planning and facilitation, and collateral, and LEAN expense procurement focus. Utilize Peachtree to provide quotes, purchase orders, AR/AP, vendor/customer service, shipping & receiving, order validation, rejected order reconciliation, and credit. Quality improvement reviews in coordination with the CEO, officers, and directors, provide feedback and suggestions for continuous improvements. The focal point for facilities maintenance and high-level administrative support to executive and engineering staff. Generated, controlled, and maintained all Procedures following LEAN and Continuous Improvement, Control Plans

QUALITY MANAGER-Kennametal-Extrude Hone, Shelby Township, MI, January 2007 – March 2009

Coordinated business and quality activities in a Tier 2 metal finishing / deburring corporation. Activities included front office as well as production management for electrolytic and metal mechanical parts process. Supervised two inspectors. Member of the management team, with matrix management of 25 production employees for process and quality issues. Coordinated implementation and adherence to ISO-9002 at multiple locations, as Measurement and Test Equipment Coordinator. Represented the company during all external assessment and surveillance audits, internal audits and customer's quality reviews. Managed all customer production corrective-action issues, including analysis with location General Manager and customer leaders. Coordinated disposition of "non-conforming" materials and products. SAP Administrator / Operator for production and business management support.

SR. CLIENT RELATIONS REPRESENTATIVE-Perry Johnson Registrars, Inc. - Southfield, MI July 2001 – December 2006

Defined strategy to develop, execute, and manage comprehensive marketing and account quality audit and maintenance programs. This encompassed all integrated marketing initiatives with a Six Sigma approach, designed to maintain and develop corporate "in house" accounts. Communicated with customers regarding a multitude of Quality Management Systems such as ISO 9001:2000 with and without design; QS 9000:1986; TS 16949:2004, ISO 17025, ISO 13485, as well as environmental management system ISO 14001:2004. Worked directly with executive management, internal departments, and auditors to coordinate overall account management efforts by achieving corporate goals. Planned and carried out Continuous Improvement programs. I played an integral role in call center management activities.

Lauguages

Native language English, intermediate at; Spanish & French speak, read, write. Arabic (Lebanese)-speak only

Education

Certified Lean Six Sigma Black Belt Certified Exemplar Global IATF16949:2016 Internal Auditor

Certified ISO 9001:2015 Transition Certified Measurement Systems Analysis with Applications (MSA)

Certified Quality Core Tools Certified Implementing the Failure Mode Effect Analysis (FMEA)

Certified Supply Chain Sustainability Certified CQI19 Sub-Tier Supplier Management Process

Certified Implementing Statistical Process Control (SPC) Certified MMOG/LE

Certified Implementing Advanced Quality Planning (APQP) Control Plan, and Product Part Approval Process (PPAP)

Continuing: BBA Quality Engineering Wayne State University Clinton Twp., MI

Professional References:

Jim LaRue 248-***-**** adf6po@r.postjobfree.com professional peer

Patrick Kohn 586-***-**** adf6po@r.postjobfree.com professional peer

Chantell Truman 586-***-**** adf6po@r.postjobfree.com Manager

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