Social Media Customer Service

Biancâ Riffe

biancâriffe@icloud.com 321-***-**** FL

PROFESSIONAL SUMMARY

Biancâ has an unmatched passion for aesthetic medicine and plastic/regenerative/cosmetic/ dermatological surgery. Biancâ is well versed and knowledgeable in aesthetic medicine, dermatological, non-invasive plastic surgery, health, beauty, skincare, and all of the realm. Biancâ possesses strong communication skills, sales tactics, marketing and advertising tactics, and has a strong drive to acquire new skills in order to contribute significantly to the company’s overall success, growth, and expansion. Biancâ believes in the patient’s goals and puts patients above all else. Biancâ believes that patient happiness is the pinnacle of success.

PROFESSIONAL WORK EXPERIENCE

Aesthetic Medical Consultant Medical Spa Manager January 2019 – December 2019

Lecada Aesthetics, Wellness, Skin, Health, Beauty FL

• Managed relations with aesthetic sales representatives: JUVÉDERM,, GALDERMA, PROLENNIUM, REVISION, OBAGI

• Launched the newest electronic medical records system within the medical spa

• Medically assisted in treatment rooms

• Solely responsible for the South Tampa area increasing sales and driving traffic to medical spa

Aesthetic Medical Assistant Medical Spa Assistant Manager January

2019 – December 2019

Skin NV Aesthetics, Skin, Health, Beauty FL

• Managed relations with aesthetic sales representatives: JUVÉDERM, GALDERMA, DR. DENNIS GROSS, NURSE JAMIE, SKINMEDICA, DERMALOGICA

• Worked amongst expert medical injectors trained in Los Angeles alongside Dr. Nassif & Dr. Dubrow

• Handled all aesthetic responsibilities of the practice

• Worked closely with surgeons, healthcare practitioners, medical professionals, dermatologists, aesthetic offices, and all of the like building new clientele and maintaining client retention/satisfaction

• Dealt with client/patient disputes medically, financially, aesthetically ensuring client satisfaction/retention

Dermatology & Plastic Surgery Consultant

August 2018 – August 2019

Mid Florida Dermatology & Plastic Surgery FL

• Prepared the CEO & Founder of Mid-Florida Dermatology & Plastic Surgery—Dr. Gutierrez’s private practices

• Sent prescription requests to respective healthcare provider(s) to call into the pharmacy for patients

• Managed the surgical payments for the procedures carried in the practice, along with provided cosmetic and surgical quoting fees to patients

• Assisted patient inquiries regarding aesthetic procedures, pricing on cosmetic enhancements, and doctor referrals, appointments booked with advanced healthcare provider

• Verified third party insurance claims and requested authorizations for patient procedures along with coded for dermatological and cosmetic procedures to bill patient accurately

• Managed financial facet

• Operated computer, scanner, fax, phone lines, email correspondence, PatientNow EMR System

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Senior Account Executive Territory Manager

July 2017 – February 2018

TMP Advertising Agency FL

Global, digital advertising agency that specializes in recruitment needs for clients by using software and media purchases to advertise for well-known fortune 500 companies (BMW, Walt Disney World, Disney Land, Disney China, Disney Cruise Lines, ESPN, UPS, Spectrum, etc.

• Managed the Walt Disney World territory and all of its subsidiaries to provide quality candidates and improve their application flow by advertising through social media, out of home, print, digital and software platforms, and managing advertisements for clients

• Individual positive track record of hitting client’s goals by producing high quality candidates for hard-to-fill roles, while simultaneously producing high application flow to clients where previously low application numbers were produced

Lead Sales & Marketing Consultant

April 2016 – July 2017

Johnson Real Estate Investors FL

• Successful track record of doubling revenue by 236%

• Developed and executed marketing ideas resulting in increased company exposure, customer traffic, and sales

• Held administrative responsibilities, acquired successful time management skills, maintained an enthusiastic attitude, and consistently provided superb customer service

• Independently worked weekends managing the office and giving tours of the property

• Solely responsible for managing customer service for residents and third-party vendors

• Mastered the firm’s financial software and trained new staff on how to utilize the software effectively

Luxury Sales Associate

June 2014 – February 2015

Residential & Commercial Luxury Properties FL

• Independently responsible for managing the front desk along with administrative responsibilities

• Managed resident accounts such as maintaining the records of their personal and financial information

• Administered the financial functions of the office such as collecting fees, keeping records of any credits or payments on resident accounts, answering the phone, and assisting with resident and visitor inquiries accurately

EDUCATION

University of South Florida

January 2019 – December 2019

Accelerated Bachelor of Science in Nursing (Pre-RN Licensure)

• GPA 3.67 Cum Laude

Eastern Florida State University

May 2018 – August 2018

Pre-Nursing (Pre-RN Licensure)

• GPA 4.0 Summa Cum Laude

Florida State University

June 2012 – December 2016

Bachelor of Science Degree: Psychology Honors Program Minor: Family and Child Sciences Honors Program

• GPA: 3.9 Magna Cum Laude Honors Graduate

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