CURRICULUM

VITAE

OF

CLAUDELL

GOVENDER

PERSONAL DETAILS:

NAME : CLAUDELL GOVENDER

SURNAME : GOVENDER

ADDRESS : ** ******* ****** ********** ******* 4068 CONTACT NUMBER : 061*******

DATE OF BIRTH : 12 MAY 1986

ID NUMBER : 860**********

GENDER : FEMALE

NATIONALITY : SOUTH AFRICAN

MARITAL STATUS : MARRIED

DEPENDENTS : ONE

HEALTH : EXCELLENT

DRIVERS LICENSE : NONE

HOME LANGUAGE : ENGLISH

EDUCATIONAL QUALIFICATIONS:

SECONDARY EDUCATION : GREENBURY SECONDARY SCHOOL

SUBJECTS PASSED : ENGLISH AFRIKAANS ACCOUNTING TYPING BIOLOGY GEOGRAPHY STANDARD PASSED : GRADE 12

YEAR PASSED : 2003

RESPONSIBILTIES : SCHOOL PREFECT

CERTIFICATE : SENIOR CERTIFICATE

QUALIFICATION : SETA

CERTIFICATE : NATIONAL BUSINESS ADMINISTRATION

LEVEL :NQF LEVEL 2

YEAR PASSED :2009

WORK EXPERIENCE

SALE ASSISTANT : FOSCHINI GROUP

YEAR : 2004

DIRECT CHANNEL MARTKETING :

SALE AGENT YEAR :2005

BLAKE INTERNATIONAL :

SALE AGENT (INTERNATIONAL SALES – VAS)

YEAR :2009 (2 HALF YEARS)

CONTACT PERSON : JERMAINE CONTACT NUMBER : 078******* CCI CALL CENTRE :

BACK OFFICE STAFF /ADMIN - (TALK TALK)

YEAR : 2010

POSITION HELD :

DATA CAPTURER/ VERIFIER/ QUALITY ASSURANCE

DUTIES : ADVANCED WITH MICROSOFT OFFICE/ OUTLOOK

AUDITING

DATA ANALYSIS

UPDATING OF SYSTEM INSERTING DATA IN RELEVANT FIELDS DETAILED EMAILS AND PRINTOUTS RECORD KEEPING AND COMPLIANCE EMAILING CUSTOMERS

CUSTOMER SERVICES

QUALITY ASSURANCE

COACHING LIVE CHATS AND EMAILING (WEBCHAT)

DURATION IN COMPANY : 10 YEARS

CONTACT PERSON : HENRY WELLS

CONTACT NUMBER : 076*******

REASON FOR LEAVING :LOOKING FOR BETTER OPPORTUNITY WORK EXPERIENCE

OUTWORX CALL CENTRE

POSITION HELD : QUALITY ASSURANCE TEAM LEADER (5 MONTHS) YEAR : 2016 (SPARK GAS/ELECTRICAL)

DUTIES : CALL MONITORING

CREATIONG PIVOTS

SORTING OUT SPREADSHEETS

COMPLIANCE CALLS

DIP CHECKING CALLS

FILLING

ADMIN DUTIES

COMPLAINTS CALLS

COACHING AGENTS TRAINING NEW AGENTS

TYPING EMAILS LIAISING WITH CLIENTS UPLOAD CALLS

CONTACT PERSON : ADRIAN GOVENDER

CONTACT NUMBER : 071*******

POSITION HELD : CAMPAIGN ADMINISTRATION (2 YEARS)

DUTIES : P.A DUTIES TO CAMPAIGN MANAGER

COMPLETING ALL ADMINISTRATIVE DUTIES

COMPLETING DAILY/MONTHLY CAMPAIGN REGISTER'S

COMPLETING RETURN TO WORK FORMS AND WARNING COMPLETING DAILY/MONTHLY REPORTING/STATS IN CAMPAIGN ASSISTED WITH PAYROLL

QUERIES LIAISING WITH HUMAN RESOURCES ASSISTED WITH AGENT KPI AND BONUS STRUCTURE

ASSISTED TEAM MANAGER WITH DAILY UPDATES COACHING POOR PERFORMING AGENTS TRAINING NEW AND OLD AGENTS IN NEW PRODUCT UPDATES UPSKILLING AGENTS AND DEVELOPING POOR PERFORMING AGENTS

TAKING MINUTES OF MEETING SENDING OUT MEMOS

DURATION IN COMPANY: 2 HALF YEARS

CONTACT PERSON: KIM HARRIS

CONTACT NUMBER: 072*******

REASON FOR LEAVING: CAMPAIGN CLOSED (RETRENCTED)

WORK EXPERIENCE

SYENERGY CALL CENTRE

POSITION HELD: Q.A

DUTIES:

CALL MONITORING DETAILED EMAILS

CONTACT PERSON: LOGAN

CONTACT NUMBER: 084*******

IMMANUEL BRIGHT LIGHTING & ELECTRICAL(PTY) LTD

POSITION HELD: ADMINISTRATOR

DUTIES:

ADVANCED WITH MICROSOFT OFFICE/ OUTLOOK

AUDITING

DATA ANALYSIS

UPDATING OF SYSTEM INSERTING DATA IN RELEVANT FIELDS DETAILED EMAILS AND PRINTOUTS RECORD KEEPING AND COMPLIANCE EMAILING CUSTOMERS

COMPLETING ALL ADMINISTRATIVE DUTIES

COMPLETING DAILY/MONTHLY REGISTER'S

COMPLETING RETURN TO WORK FORMS AND WARNING COMPLETING DAILY/MONTHLY REPORTING/PAYROLL

ANSWERING TELEPHONE

EMAIL/SCANNING/PRINTING

TAKING MINUTES OF MEETING

SENDING/TYPING OUT MEMOS

GENERAL ADMIN DUTIES

ORDERING/SORTING OUT OFFICE AND COMPANY STOCK

RECORD KEEPING OF STOCK.

CUSTOMER SERVICES

DURATION IN COMPANY: 2 HALF YEARS

CONTACT PERSON: JARESH RANJITH

CONTACT NUMBER: 074*******

REASON FOR LEAVING: START STUDYING A HEALTH CARE ASSISTANCE COURSE. CURRENTLY: COMPLETING A THREE MONTH HEALTH CARE ASSISTANCE COURSE IN LEDMED ETHEKWINI HEART HOSPITAL. COMPLETING MY TRAINING IN THE HIGH CARE CARDIAC UNIT

(HCCU).

MOTIVATION

My qualities are that I am loyal, friendly, trustworthy, kind, caring, sociable, outgoing and responsible. I am strong willed and believe in myself. I am a systematic, logical and practical person who loves to solve challenging problems I strive to give off my best always. I am very capable of operating as an independent if necessary but I love working with people and am an excellent team player. I tend to bring out the best in my colleagues and the team that I work with. I would consider it a privilege and an honour to be part of your employ. I will strive to be profitable and an asset to your organisation. My loyalty will be unquestionable and above approach. I consider this a career move and not just a ‘job’. Thank you for your consideration. You will not be disappointed nor will you ever have reason to be. Thank you for your time and consideration.

With kind regards, Claudell Govender

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