Adeseye Ifaturoti

Lagos, Nigeria +234*********** adf6mu@r.postjobfree.com

Summary

An IT Technician that’s Highly analytical with varying skills set from data visualization and digital content, knowledge on database types; research methodologies; big data capture, curation and manipulation. Furnish insights, analytics and business intelligence used to advance opportunity identification, process reengineering and corporate growth. Trainings, Certifications & Skills

Microsoft Power BI (Portfolio available on request)

Strong Understanding of Crypto Currency Markets and Assets

Experience as a Bitcoin Miner

Experimental Design & Analysis

Oracle Talent Management Cloud 2019 Sales Specialist Assessment

Oracle Global Human Resources Cloud for Sales Specialist Assessment

Microsoft Office

Oracle HCM Cloud 2019 Sales Specialist

Digital Content Development and Editing

Data Visualization

Oracle Workforce Management Cloud 2018 PreSales Specialist

Oracle HCM Cloud 2019 Solutions Engineer Specialist Assessment

Oracle Cloud Infrastructure Foundations 2020 1Z0-1085-20(Training)

Comptia A+ (901 & 902)

Adobe Premiere Pro

Adobe After Effects

DAX and SQL Programming in conjunction with Power BI

Daystar Leadership Academy

Work Experience

Zetaweb Nigeria 04-02-19 - Present

Posted at Multichoice Nigeria 14-01-20 - Present

IT Technician

Multichoice Ikeja Branch Support (ie Maintenance and General Housekeeping of Branch IT Infrastructure- Access Control,Q-Matic etc)

Established, repaired and optimized networks by installing wiring, cabling and devices.

Set up hardware and software in optimal configurations to meet network performance requirements.

Managed system-wide operating system and software deployments, as well as related software upgrade problems.

Daily Infrastructural House Keeping (Eg Power and UPS)

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Collaborated with vendors to locate replacement components and resolve advanced problems on equipment and infrastructures

Worked with outside vendors for fiber installations and service.

Worked with outside Vendors on Multichoice Intranet Website

Configured and Prepped hardware, devices and software to set up work stations for employees.

Patched software and installed new versions to eliminate security problems and protect data.

Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Helped streamline repair processes and update procedures for support action consistency.

Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Oversaw development and maintenance of organization computer systems

Investigated and corrected problems with printers, copiers and other peripheral devices.

Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.

Traveled to remote office and Dealer locations to install nodes and implement client software rollouts.

Investigated and corrected problems with printers, copiers and other peripheral devices.

Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Established, repaired and optimized networks by installing wiring, cabling and devices.

Diagnosed and executed resolution for soft network issues. Posted at Multichoice Nigeria

IT SERVICE DESK TECHNICIAN 04-02-19 - 11-01-20

Processed over 20 support requests weekly for technical assistance on wide range of issues related to Infrastructure, Hardware & Software.

Devised solutions to operations issues related to Infrastructures, Computers & Peripherals working closely via phone, email, live chat, remote assistance and web teleconference

Assessed Multichoice Dealership system hardware and software suggesting modifications to reduce lag time and improve overall speed

Monthly Infrastructural Report (Eg Q-Matic)

Daily Infrastructural House Keeping (Eg Q-Matic)

Executed various techniques, including Patch Update and to maintain servers and systems, keeping networks fully operational during peak periods.

Conducted in-depth product and issue resolution research to address customer concerns.

Maintained and updated customer service database.

Helped streamline repair processes and update procedures for support action consistency.

Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Provided on-call support for critical and non-critical issues related to Computer Hardware & Software Peripherals.

Compiled and accurately entered data for each customer encounter to record in system.

Trained and supported end-users with software, hardware and network standards and use processes.

Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Loaded software, granted permissions and configured hardware for new employees as part of on boarding process.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Patched software and installed new versions to eliminate security problems and protect data.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Mastay Ventures

Data Analyst Contract (01-09-19 – 31-04-20)

Accomplishments:

Data Mining and Modeling: Collected, cleansed and provided modeling and analyses of structured and unstructured data used for major business initiatives. Outcomes:

Rose to 3rd Highest Sales Vendor in Lagos Zone

Increased Sales figures and exceeded targets by 101% Quarter on Quarter by Year

Identified Key metric drivers in business tailoring models to build on business strengths therefore increasing sales.

Identified, analysed business season and trends to build extensive SWOT analysis. Responsibilities:

Dashboards: Created visually impactful dashboards in Power BI for data reporting. Extracted, interpreted and analysed data to identify key metrics and transform raw data into meaningful, actionable information.

Coordinated statistical data analysis, design, and information flow.

Prepared market reports and dashboards concerning status, findings and provided insights

Collaborated with Managing Director to set social KPIs and discuss and define connections to broader business context by measuring ROI and informing business strategies.

Submitted standardized reports to Managing Director on set timeframe.

Forecasted marketing trends based on previous data to adjust or influence forecast targets sales.

Completed in-depth reviews of market conditions and customer preferences for products.

Implemented updated collating and recording procedures to rectify issues in data collection and analysis, resulting in data accuracy.

Tracked key competitors, detractors on local level and produced competitive intelligence reports.

Mastay Dollar Hotel 01-01-18 – 01-02-19

IT Support

Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.

Established, repaired and optimized networks Worked with Vendor on installing wiring, cabling for CCTV

Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.

Supported users both local and by phone with problem resolution and education with Internet Connectivity

Proshare Nigeria 05/2017-12/2017

IT Support & Social Media Analyst

Prepared market reports and dashboards concerning status and findings and provided insights to key stakeholders.

Tracked key metrics and developed spreadsheets and data models.

Coordinated statistical data analysis, design, and information flow.

Prepared market reports and dashboards concerning status and findings and provided insights to key stakeholders.

Tracked analytics of social media influence on campaigns Education

Babcock University 2012-2016

Bachelor of Science in Political Science(Second Class Upper) Stallion Graduating Class Entrepreneur of the Year

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