Customer Service Marketing Manager

Erica M. Dumadag

VLT-E, Blk *, Lot ** Villaleyson, Bacayan, Cebu City 6000

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Profile

Age

:

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Sex : Female

Date of Birth : 02 March 1990

Place of Birth : Riyadh, Saudi Arabia

Nationality : Filipino

Religion : Roman Catholic (Christian)

Civil Status : Single

Name of Father : Ponce Salvador C. Dumadag

Name of Mother : Beverly M. Dumadag

Education

Elementary 2002: Andres Soriano Memorial School La Salle

Don Andres Soriano Lutopan, Toledo City

Cebu, Philippines

Secondary 2007 : Cebu Mary Immaculate College

Borbajo St., Talamban, Cebu City

Cebu, Philippines

Tertiary(College): University of San Carlos

P. del Rosario Street,

Cebu City, Philippines

Graduated 2012: Bachelor of Science in Business Administration:

Double- Marketing and Entrepreneurship

Post Graduate Course : Bachelor of Laws (LLB) (June 2013- March 2014)

University of San Carlos

P. del Rosario Street,

Cebu City, Philippines

Short Course: International School of Culinary and Hotel Management

F.Cabahug Street in Kasambagan, Cebu City

Course Completed January 2015: Fundamentals in Pastry Arts

Course Completed May 2015: Fundamentals in Culinary Arts

Course Completed May 2015: Fundamentals in Bread Baking

Trainings and Seminars Attended

November 14, 2009: Leadership Training Seminar- Workshop

February 26, 2010: The Art of Body Language (In the Workplace)

July 31, 2010: 1st Visayas Regional Real Estate & Housing Conference

January 14, 2011: Teambuilding Seminar-Workshop

August 3, 2011: Relationship Enhancement Seminar Part I

August 3, 2011: Pre-Business Permitting & Licensing Seminar

Conducted by DTI-NERBAC

May 18, 2011: Entrepreneurship Orientation

Conducted by DTI-CEBU

September 30-October 1, 2011: Glocalized Marketing: Modern Day Cebuano Icons

December 9, 2011: Booth Dressing and Packaging Seminar

February 3, 2012: Relationship Enhancement Seminar Part II

February 3, 2012: IGLF SAGE Symposium

February 27: 2012: Marketing Series 7: Sustainable Global Business Through Responsible Resource Management

June 29, 2012: 1st Carolinian Entrepreneur’s Summit

August 24, 2012: SBE Alumni Forum: “Developing the Winners in You”

September 21- 22, 2012: Glocalized Marketing Mash-up Hybrid for the New Breed

Work Experience

June 2012-Aug 2012: Marketing Associate (Internship)

Great Provider -Insular Life

October 2011- April 2012: Marketing Manager,

Powderville Enterprise

November 26, 2012- January 29, 2013: Technical Service Representative,

Convergys Services Corporation

Skills

• Proficient ability of management, customer service, public relationship management

• Very creative, innovative and self-motivated

• Strong analysis power, problem resolving ability and full of energy

• Expertise in designing attractive presentation and demonstrations

• Good knowledge of computer skills such as MS Word, MS Excel, PowerPoint

• Good communication skills both verbally and written

• Touch system typist (average)

• Can drive 2 wheeled (motorcycles) and 4 wheeled (cars and truck up to 4500kgs. per Philippine Professional Driver’s License, code: 1 + 2 (vehicles up to 4500kgs)

• Computer literate

• Positive attitude

• Friendly and outgoing nature

• Passion for customer service and communication

• Team player

• Willingness to learn and develop new skills

• Positive outlook towards work and challenges

References

References are available on request

Respectfully Submitted:

Erica M. Dumadag

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