Administrative Assistant Front Desk

HS

HANNAH SPENCER

*******************@******.*** C: 662-***-**** Tupelo, MS 38804

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Meticulous and organized

Multi-line telephone skills

Organization and efficiency

Office equipment operations

Multitasking ability

Data entry

Landmark Occupational Health

Williston, ND

Receptionist

10/2018 - 07/2020

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies. Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules. Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Processed patient payments and scanned identification and insurance cards.

Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date Took messages from patients and promptly relayed to appropriate staff. Set up appointments for physician visits and procedures using calendar software.

Observed strict HIPAA guidelines at all times according to company policy.

Straightened up the waiting room so that it remained neat and organized. Maintained clean and organized work area with adequate supplies and reagents.

Independence University Salt Lake City, UT

Associate of Occupational Studies Medical Specialties 03/2019

Summary

Skills

Experience

Education and Training

First Aid/CPR

Certified Medical Administrative Assistant

Certifications

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