Employee Relations Customer Service

IT IS A BEATIFUL THING WHEN A CAREER AND A PASSION COME TOGETHER

OBJECTIVE

A resourceful, bilingual Human Resources professional with a personal drive in helping the organization, associates and myself in reaching our potential and goals.

SKILLS

A strategic planner proficient in Human Resources laws, regulations, and compliance. Employee Relations, Safety, Recruiting and Training.

TECHNICAL SKILLS

Microsoft Suite

HRIS

InfoTronics

ADP EZ Labor & Vantage

Virtual Solution

Ultipro

GRACIE LOPEZ

EXPERIENCE

TASKFORCE HUMAN RESOURCES DIRECTOR * REMINGTON HOTELS – OCTOBER 2019 – CURRENT

Maintained thorough and current knowledge of all Human Resources rules, regulations, and laws to ensured that the property is compliance.

Utilized all aspects of Recruiting (job posting, interviews, transfers orientation and more).

Responsible for all associates succession planning, performance reviews, compensation, training and development plan.

Implement and monitor employee relations, recognition and incentive programs.

Conduct all benefits; open enrollment, orientation, and FMLA.

Established the cultural and standards set for customer service, in Hospitality Industries – Hilton, Marriott and Independent.

Collaborate and work with organization on J1’s

HUMAN RESOURCES DIRECTOR – TASKFORCE * CRESCENT HOTEL & RESORTS – APRIL 2017 – DECEMBER 2018

Plan organized and direct all aspects of the Human Resources Department’s strategy in conjunction with corporate guidelines, and initiatives. Together with recognizing the difference in cultural, policies, and states rules, as I travel from coast to coast.

Assisted in management take over, transition and onboard all new associates.

Establish and maintain excellent relations with colleagues and management – improving colleague engagement with different initiatives/recognition programs.

Advise managers on how best to resolve colleague issues and concerns; counsel with colleagues and managers as needed to ensure consistency across departments.

Held open house Job Fairs recruiting for several positions at a time with huge success.

Open benefits enrollments, yearly training, and orientation were held in English and Spanish.

Collaborate with Managers in carrying out the company mission to help motivate their teams.

Process payroll weekly and biweekly for all associates.

Proficient in handling all Employee Relations Situations.

Creative in organizing employee events, recognition, and training.

Exceed expectations on corporate yearly audits.

HUMAN RESOURCES MANAGER • THE ADOLPHUS HOTEL • MARCH 2015 - MARCH 2017

Implemented a new generation of onboarding, orientation and customer service training.

Worked closely with the safety team to cut cost on our incidents.

Held several successful career events to recruit, interview and streamline the process of several new venues in the Hotel.

Established a Benefit Fair with Vendors, Organizations and 95% Associates participation.

Established an open-door procedure; gaining the associates with longevity trust to be able to come to the office without the fear of losing their jobs.

Coordinated several appreciation event for the associates with more than 80% participation.

Held all annual training in Spanish.

OWNER • G’S BUTTERFLY BOUTIQUE • SEPT. 2011- OCT. 2014

Implemented the business goals and managed all aspects of a boutique store that specialized in unique women’s wear.

(Closed store due to unforeseen circumstances)

OFFICE/HUMAN RESOURCE MANAGER • E.A. Sween • JAN. 1996- SEPT. 2011

By reduce the accidents by over 80% and establishing a safety program; gave us access to having the name removed off hazardous employers list.

Recruiting, screening, interviewing, onboarding and orientation training for hourly and salaried employees.

Oversee all Benefits – Cobra, FMLA, ADA, Workers Comp.

Compliance with all DOT, Hazmat and Records for delivery drivers.

Implemented a safety training on proper handling of product for delivery.

Employee Relations, investigate, document and train all employees.

Addressed labor relations, training and legal compliance for COBRA, EEOC, OFCCP, FMLA, AAP and ADA.

Able to manage multiple projects in a high energy fast paced environment.

(Laid off due to facility losing their main client.)

Contact this candidate