Customer Service Medical Billing

BRITTANY DUDLEY

PROFESSIONAL SUMMARY

CPR certified by the State of North Carolina with more than two years’ experience as a certified care hemodialysis technician. Four years’ customer service experience, with a year’s focus in dispute resolution. Veteran of the US Army. Proficient with medical software used in office management.

SKILLS

WORK HISTORY

Receptionist/Front Desk 2019-2020

We Treat Feet – Owings Mills, MD

Responsible for managing front office for medical practice

Scheduled client appointments, handled company correspondence, phones and email.

Provided customer service and support, responded to customer inquiries and questions, and resolved customer problems.

Recorded customer financial and shipping information, updated company database, retrieved information and relayed to management.

Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary

Processed medical billing with various insurance companies.

Assisted in facilitating shipments, received and processed billing information for customers.

Certified Care Hemodialysis Technician 2016 - 2018

Fresenius Kidney Center – Fayetteville, NC

Set up & operated hemodialysis machine to provide dialysis treatment to patients with Chronic Kidney Disease:

Performed & recorded patient observations (vital signs--BP, pulse, respirations, weight, etc.)

Obtained blood samples/culture specimens and prepared for shipment.

Performed venipuncture of dialysis access using aseptic technique.

Calculated and adjusted fluid removal rates of patients per protocol & prescription.

Administered heparin and saline to patients as needed.

Performed sterile and non-sterile dressing changes of catheter site.

Collaborated with RN in identifying and meeting patients’ education goals.

Monitored patients during their dialysis including vital tracking and responding to adverse events:

Prepared dialysis equipment for use during treatments.

Cannulated patients and administered medications to ensure optimal treatment goals.

Oversaw patients’ labs including kidney transplant eligibility and preparation.

Ensured dialysis water quality through monitoring and testing.

Accessed fistulas and grafts to get the patient ready to be hooked up to the dialysis machine:

Hooked patients up to the dialysis machine to clean the blood and remove fluid.

Monitored and charted on the patients every 30 minutes until dialysis treatment was complete.

Resolved any problems with the machine or patients during treatment.

Customer Service Representative 2015 - 2016

Sykes – Sumter, SC

Assisted customers with checking and savings accounts and credit cards.

Listened to customers, diffusing situations and resolving issues.

Researched and resolved fraudulent account activity.

Explained customer account transactions to provide clarity.

Processed credit card, checking accounts, and savings accounts applications.

Military Police Officer 2010 - 2014

US Army – Fort Drum, NY

Monitored installation for suspicious activity.

Investigated and resolved criminal and civil activity.

Planned and conducted scenario training.

Created PowerPoint presentations for briefings.

Wrote executive summary documents using Microsoft Word.

Cashier 2009

Kangaroo – Spring Lake, NC

Maintained a 99% accuracy rate in cash management.

Restocked inventory and maintained store cleanliness.

Provided excellent customer service.

Accurately completed all paperwork for incoming shift workers.

Cashier 2004 - 2007

McDonald’s – Goldsboro, NC

Operated cash register, processing credit, debit, and cash purchases with a 99% accuracy rate.

Assigned shift duties to other personnel.

Worked counter sales and provided assistance in food and beverage service.

Completed customer orders, restocked inventory, and maintained store cleanliness.

Set up and hosted birthday parties.

EDUCATION

B.A. Healthcare Management

Liberty University, Lynchburg, VA

December 2018

High School Diploma

Eastern Wayne High School, Goldsboro, NC

June 2007

REFERENCES

Alexis Brown

Probation Officer

Phone: 240-***-****

Annette LeGette-Gilchrist

Budget Analyst

Phone: 301-***-****

223 Fioli Circle Graniteville SC (Cell) 910-***-**** ************@*****.***

Strong Work Ethic

Organized

Excellent Communication Skills

Problem Solver

Proficient in Microsoft Word, Excel, and PowerPoint

Strategic Thinker

Disciplined Team Player

Professional Demeanor

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