Patient Coordinator/ Office Assistant

FRANCHESKA PUJOLS

*** **** **** ****** *** *G New York, NY 10011 · 347-***-****

**********.********@*****.***

A reliable newly graduate experienced in administrative support, customer service and medical office assistance. Strong background in planning, management, and marketing. Excellent written and communication skills; Fluent in Spanish and English. Overall great work ethic and positive attitude.

EXPERIENCE

2019 – 2020

FRONT DESK RECEPTIONIST, Blue Salon & Spa

Scheduled Appointments, maintained client records, performed opening and closing duties that include cash/credit procedures, provided customer service through in-store sales and over the phone, and managed inventory/new item orders.

2018 – 2019

PATIENT CARE COORDINATOR, The dermatology and Laser Group

Performed insurance verifications, collected co-payments, maintained patient charts, managed phone calls, offered great customer service ensuring high quality care, and scheduled medical/cosmetic appointments.

2017 – 2019

ADMINISTRATIVE SUPPORT, Stony Brook Recreation & Wellness Center

Assisted in overseeing operations staff, managed new employee hire applications, efficiently managed telephone calls and emails, arranged meetings and appointments on a priority basis.

2012 – 2016

HUMAN RESOURCES INTERN, Kramer Levin Naftalis & Frankel LLP

Updated databases with new employee information, processed employee terminations, screened resumes, assisted in benefits and payroll as well as organized company events.

EDUCATION

DECEMBER 2019

BACHELOR OF ARTS, Stony Brook University

Majored in Multidisciplinary Studies with a Minor in Health, Medicine & Society. Was awarded Dean’s List all 4 years. Participated in a Civil Police academy on campus and volunteered at the Stony Brook Child Care Center.

JUNE 2016

HIGH SCHOOL DIPLOMA, Cristo Rey NY High School

SKILLS

Proficient in all Microsoft tools (Outlook, Word, Excel, MS Office, Google Suite)

Customer Service

Time Management

Fluent in Spanish & English

Data Entry

Appointment Scheduling

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