Customer support executive

RAMAKANT DAS

ACADEMIC PROFILE: -

Passed Higher Secondary Education of Orissa in April 1993 in 2nd division from Municipal High School Old Berhampur Ganjam District.

Passed Council of Higher Secondary Education of Orissa, BBSR in March 1995 in 2nd division from Binayak Acharya College Berhmapur Ganjam District..

Completed Graduation in Arts in April 1998, from Berhampur University Ganjam District Orissa in 2nd Class Honors in Political Science.

KEY STRENGTHS

Have the aptitude to work in a challenging 24x7 environment.

Excellent communication and interpersonal skills, both verbal and written.

Self-motivated and desirable to work in a team environment.

Excellent problem solving skills with ability to operate pro-actively and manage crisis situation.

PROFESSIONAL PROFILE: -

Passed Diploma in Licentiate Examination from Insurance Institute of India, Mumbai

Passed Post Graduation Diploma in Computer Application in Techno, Berhampur Orissa.

English type writing 40 w.p.m. from S.K. Type Writing School.

Working EXPERIENCE

Working as cashier in back office operation in a IT Company in Berhampur Orissa from 1st January 1999 to 30th March 2002.

Working as a Cashier in back office operation in Presidency College, Berhampur Orissa from 1st May 2002 to 1st May 2006.

Working in Life Insurance Company in Zonal office of Kolkata Group and Alternate Channel from 2007 to 2014

Following was the key Responsibilities :--

Liquid Handling not less than a worth of Rs.20 lacks cash transaction on daily basis and up to 50 lacks in month end date. Doing Cash / Cheque and Draft Lodgement..

Taking Cash / Cheque / Draft from Customers as a Recurring Deposit and Fixed Deposit.

Deposit of Cash/Cheque/Draft in Bank through Pay-in-Slip with Deno Slip and reconciliation

Making tally of all Cheuqs and Cash balance with Daily Collection Register and Daily Cash Balance report by day end and taking CDA action against cheques send by bank.

Safe Key Register Maintaining & Revenue Register Maintaining

Money Receipt Register Maintaining & Petty Cash Register Maintaining

Main Working Profile in BALIC:-

MAJOR RESPONSIBILITIES

As a Customer Support Executive I was responsible for the day to day activities of the branch which broadly includes the following

JOB PROFILE: -

Front Office handling, New business scrutinizing, Cashiering, New Business Data Entry,

New Business Underwriting, Proposal Requirement Compile, Policy Issuance,

Policy dispatch, Policy servicing, Policy Alteration, Policy revival, Policy Surrender,

Policy Assignment, Fund switching, Policy Free Look Cancellation,

Policy Proposal Payout, Policy Proposal C.D.A., Policy Cheque Revalidation,

Death Claim and H.O. Follow-up.

Special Achievements

Have been selected the number one employee in allover West Bengal over the working performance of tremendous job in new business data entry.

Have been qualified only the single employee from operation side for excellent working performance bonus in whole Zonal Office Kolkata Group & Alternate Channel in 2009

Challenging Role

Always handle aggressive customers with politely.

Handling customer's quarries regarding Policy Servicing,

Catching fake notes while cashiering in cash counter.

Have the ability to work for 24 hours continuously in a challenging way.

Successfully handled a NRI Customer with delightfully in a excellent way.

Have capability to work in any type of environment in any shift.

Changing the Foreclose policy into Inforce policy by rigorous follow-up with H.O.

Working as an IT Support in IT Department in Vipassana Internation Academy from 2014 to 2018. Following was the working profile :-

1. Software Installation Mainly Hardwar Work

2. All Kind of Computer Troubleshooting.

3. Central Processing Unit Assembling.

4. Lan Cabling and Net Working Troubshooting.

5. Router Configuration.

6. Working in SQL Server.

7. Monitoring DHCP Server.

8. E-Mail Checking and all Kind Of Official Work

Currently Working in Renouned FMCG Company Patanjali Ayurved Ltd in Grievence Redressal Cell Department as a Customer Support Executive Since June 2018

Current Job Profile:-

Receiving Inbound calls and supporting customers by resolving their quarries, different kind of issue, enquiry, complaint, taking feedback and suggesstion in Voice Process.

Receiving customers querries, complaint, feedback and suggesstion Via E-mail and Social Media like Facebook, Instagram & Watsapp in Non-voice Process.

Also Maintain Data MIS of Customer in Day End Whatever Complaint And Request was Taken By Each Employee in Department.

Extracurricular Activities : -

Quality to work with smile in adverse conditions.

Drive to learn with perfection and promptness.

Hobbies: -

Interacting with new peoples.

Net Browsing / Chatting.

Playing Cricket / Football.

PERSONAL DETAILS

Name : Mr. Ramakant Das.

D.O.B : 04th Sep.1978

Father : Radha Krishna Das

: : Retired Government Head Clerk (Collector Office)

Mother : Kamala Kumari Das

: : Housewife

Elder Brother : Executive Engineer in Steel Authority India Limited.

Younger Brother : Lecturer in Biology in Koraput Science College, Orissa.

Nationality : Indian.

Religion : Hindu

Marital Status : Single

Language Known : English, Hindi, Oriya, Bengali & Telugu

Mobility : Willing to relocate anywhere within Kolkata.

Address : Ramakant Das

C/o- Radha Krishna Das

Dharma Nagar Street

Near Haridakhandi Pond Road

Berhampur Ganjam

Pin: - 760006 (Orissa)

Mobile No. 094********

Declaration:

I consider myself familiar with Operational Aspects. I am also confident of my ability to work in a team.

I hereby solemnly declare that the information furnished above is true to the best of my knowledge.

Place: - Orissa. Ramakant Das

Date: -

S/o- Radha Krishna Das

Dharma Nagar Street

Near Haridakhandi Pond Road

Brahmapur, District-Ganjam

Orissa – 760006

Mobile No.: - 094********

E-mail: - ********.*****@*****.***

Contact this candidate