Key Account Manager

MARY OGECHI ABAKPOYA

* ******* ****** ******,*****.

Email: ***************@*****.***

Tel: 090********, 090********

CAREER OBJECTIVE: I have experience managing challenging situations and my problem-solving skills earned me employee of the month in my organization. I aspire to provide exceptional service to each unique stakeholder across organization.

EDUCATION

University of Lagos In View

Akoka,Yaba,Lagos.

MSc Risk Management and Insurance

University of Lagos 2016

Akoka,Yaba,Lagos.

B.Sc Economics

Federal College of Education (Tech) Akoka 2009

Yaba,Lagos

Nigerian Certificate of Education (NCE) Agric Education Double Major

Certificate of Award as the Best NCE Student in Agriculture

2008/2009 session.

WORK EXPERIENCE

Oceanic Health Management Limited (HMO) 2018- Till Date

Job Description: Customer Relationship Manager

Growing existing businesses by upselling and cross-selling

Understanding key customer individual needs and addressing them

Conducting quarterly business reviews

Knowing potential competition for a client and strategizing accordingly

Informing clients of contract renewal 2-months ahead and ensuring that customers make payment as at when due

Use of ERP and CRM module to update client information and generate reports for management meeting

Conduct quarterly customer satisfaction survey

Ensure constant communication with top priority clients through emails, SMS, and phone calls

Ensure timely response to customer inquiries and complaints

Routine client visitations to maintain strong relationship

Sensitization and orientation on how the scheme works to existing clients

Building and maintaining profitable relationships with key customers

Resolving customer complaints quickly and efficiently

Keeping customers updated on the latest products in order to increase sales

Meeting with managers in the organization to plan strategically

Nicanor Nigeria Limited 2016- 2018

Job Description: Sales/Customer Relationship Manager

Provided daily report of field sales success and communicated data to Management.

Developed and implemented new sales initiatives, strategies and programs to capture new customers

Ensured targets are delivered through people management, performance review, reward and individual recognition

Conducted market research to identify selling possibilities and evaluated customer needs

Actively seek out new sales opportunities through networking

Set up meetings with potential clients and listen to their needs and concerns

Created frequent reviews and reports with sales and financial data

Ensured the availability of stock for sales and demonstrations

Participated on behalf of the company in exhibitions or conferences

Negotiated/closed deals and handle complaints or objections

Collaborated with team members to achieve better results

Gathered feedback from customers or prospects and share with management

J.S Margaret School 2011-2016

Job Description: Class Teacher and interviewing new staff

Duties and Responsibilities

Created a lively, communicative atmosphere in class which is conducive to teaching and learning.

Encouraged diligence, organization, responsibility, self-reliance, co-operation, teamwork, honesty, understanding and tolerance in students.

Planed, delivered and evaluated lessons, maintaining up-to-date records and forward plans, and delivering the records and plans for regular inspection to the Director as requested.

Monitored the attendance of students at lessons and ensure that they are doing, to the best of their ability, classwork, homework and coursework, and that it is up-to-date and marked.

Reviewed student progress and, where appropriate, seek help for students with perceived special needs.

SKILLS:

Proficiency in MS Office suits

In-depth understanding of sales principles and customer service practices

Possess good communication and Interpersonal skills

Good time management skills

Possess good team spirit and strong desire to actively contribute to corporate objectives

Multi-tasking skills

Excellent motivational ability

Excellent problem-solving skills

INTEREST & HOBBIES

Reading, Singing and Learning new things

REFEREES

Mr. Uzoma Elel

Federal Civil Servant Nigeria

Customs, (Airport Int’l Wing)

Tel: 080********

Mrs E.A.Adeleye

Secretary to the Provost F.C.E(T)

Akoka,Yaba.

Tel: 080********

Contact this candidate