Service Food

St: Brakja Pop Jordanovi No. **

**** ***** ****** +389-**-***-***

Macedonia e-mail: *************@*****.***

Svetislav Avramov Applicant ID: 16042780

Personal information:

Marital status: Single

Nationality: Republic of Macedonia

DOB: 22 August 1990

Place of Birth: Veles, Republic of Macedonia

Summary of qualifications

10 years experience in hospitality

Great ability to work well under pressure

Ability to work great in a team as well as a single player

Computer skills: Windows XP (office, word, excel, power point, internet)

Education

High School Sport Gymnasium “Metodija Mirevski-Bricu” Skopje, Macedonia

Professional experience

August 2019-December 2019

1st World Discovery Yacht Scenic Eclipse

Position: Butler

Duties and responsibilities:

To consistently provide thoughtful, caring and sincere service. To identify and anticipate. Guests’ needs and ensure personalized service is provided. To provide Food and Beverage Services as required. To assist with any plans or arrangements the guest intends to make during their stay. To ensure that all requests from Guests are made possible and are followed up on. To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems. Ensure repeat guests are met and greeted on a daily basis and profiles are updated. Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests. Respect guest privacy and do not discuss guests’ private information with colleagues. Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same. Provide third service to guests by ensuring rooms are tidied up after guests leave rooms. Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met. Demonstrate discretion and courtesy when entering into the private space of guests. To assist guests regarding hotel facilities in an informative and helpful way. To follow department policies, procedures and service standards. To follow all safety policies. Other duties as assigned.

March 2019-July 2019

Hotel & SPA Gardenia

Position: Butler

Duties and responsibilities:

To consistently provide thoughtful, caring and sincere service. To identify and anticipate. Guests’ needs and ensure personalized service is provided. To provide Food and Beverage Services as required. To assist with any plans or arrangements the guest intends to make during their stay. To ensure that all requests from Guests are made possible and are followed up on. To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems. Ensure repeat guests are met and greeted on a daily basis and profiles are updated. Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests. Respect guest privacy and do not discuss guests’ private information with colleagues. Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same. Provide third service to guests by ensuring rooms are tidied up after guests leave rooms. Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met. Demonstrate discretion and courtesy when entering into the private space of guests. To assist guests regarding hotel facilities in an informative and helpful way. To follow department policies, procedures and service standards. To follow all safety policies. Other duties as assigned.

09 August 2018-20 February 2019

22 November 2017-10 May 2018

Silver Sea

Position: Butler

Duties and responsibilities:

To consistently provide thoughtful, caring and sincere service. To identify and anticipate. Guests’ needs and ensure personalized service is provided. To provide Food and Beverage Services as required. To assist with any plans or arrangements the guest intends to make during their stay. To ensure that all requests from Guests are made possible and are followed up on. To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems. Ensure repeat guests are met and greeted on a daily basis and profiles are updated. Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests. Respect guest privacy and do not discuss guests’ private information with colleagues. Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same. Provide third service to guests by ensuring rooms are tidied up after guests leave rooms. Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met. Demonstrate discretion and courtesy when entering into the private space of guests. To assist guests regarding hotel facilities in an informative and helpful way. To follow department policies, procedures and service standards. To follow all safety policies. Other duties as assigned.

March 2017-September 2017

Hotel & SPA Gardenia

Position: Butler

Duties and responsibilities:

To consistently provide thoughtful, caring and sincere service. To identify and anticipate. Guests’ needs and ensure personalized service is provided. To provide Food and Beverage Services as required. To assist with any plans or arrangements the guest intends to make during their stay. To ensure that all requests from Guests are made possible and are followed up on. To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems. Ensure repeat guests are met and greeted on a daily basis and profiles are updated. Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests. Respect guest privacy and do not discuss guests’ private information with colleagues. Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same. Provide third service to guests by ensuring rooms are tidied up after guests leave rooms. Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met. Demonstrate discretion and courtesy when entering into the private space of guests. To assist guests regarding hotel facilities in an informative and helpful way. To follow department policies, procedures and service standards. To follow all safety policies. Other duties as assigned.

March 2014-July 2016 (3 contracts)

Royal Caribbean International

Position: Room service/Assistant Waiter/Waiter

Duties and responsibilities:

Responsible for all food and service related issues within his/ her work station and serves passengers according to the highest standards set by the cruise line. The Waiter / Waitress must know passengers by name, escorts them to their tables, presents the food and beverage menus, suggest particular courses and wines and would kindly answer to any questions they may have regarding menu items and wine list. Must learn the USPH / UKPH regulations and to make sure that all work is carried out according to these standards. Attends various training session orgainized by direct supervisors and the head of the department, further improving his / her performance level and preparing for a career advancement to a higher position within the cruise line. Responsible for setting the tables, obtaining and arranging linen, silverware, china and glassware. Must relay all passengers orders to the galley, then would serve the various courses and beverages making sure that all items look presentable and are properly garnished and decorated before serving. Helps to set up special events and functions as instructed by the ships management. In addition to the routine restaurant duties, he / she may be required to perform some other functions, such as greeting passengers upon embarkation, serving at afternoon teas and Captain's Welcome cocktail parties. Must actively participate in dining room entertainment according to established practices of the cruise line and alterations based on the specific itinerary - Caribbean nights, Italian nights etc.

Nov 2010-Feb 2014

Motel “Makedonija” Veles, Macedonia

Position: Waiter

Duties and responsibilities:

Serving guests with food & beverages, table set-up, taking care about hygiene in my working section

May 2009-Sep 2010

Restaurant “Marinela” Veles, Macedonia

Position: Waiter

Duties and responsibilities:

Serving guests with food & beverages, table set-up, taking care about hygiene in my working section

Languages

English- fluent

Certificate’s & Courses STCW 95 (2017)

Butler Certificate –Blagoj Strachkovski Veles, Macedonia (2017)

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