Customer Service Sales

RICK

HOFFMAN

908-***-**** * **********@*****.*** * Naples, FL, 34113

Summary

Well rounded bartender and talented trainer with over 8 years of related experience. Clear and direct communication with customer service and sales expertise. Reliable and hardworking hospitality individual familiar with working alone or with a team to serve more than 50 customers per shift. Thriving interpersonal and multitasking skills honed in a fast-paced environment. Skills

● Knowledge of spirits

● Accommodating diverse clientele

● Blending techniques

● Sharp memory

● Measurement accuracy

● Garnish preparation

● Reconciling cash drawers

● Sanitation

Experience

Head Bartender, Bice Restaurant Naples, FL 2013 - current

● Created signature cocktails to complement seasonal menu changes and drive bar revenue.

● Supported servers by preparing specialty drinks for patrons in all areas of establishment.

● Maintained spotless, well-stocked bar organized and ready for any customer demand.

● Kept a close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

● Engaged in small talk with patrons to build rapport and earn repeat business.

● Recommend menu options to guest to increase guest satisfaction

● Trained co-workers in cocktail and wine knowledge and how to execute drinks Catering Events Lead Bartender, Janine Clover Catering Naples, FL 2010-2013

● Set up banquet bars, stocked all supplies and put together table arrangements for each event.

● Provided positive and knowledgeable responses to guest questions and desires.

● Provided superior customer service in a fast paced environment

● Maintain refills of beverages throughout functions for the patrons Commodity Trader, Partner of Tri-Com Commodities New York, NY 1984-2007 Education

Bachelor of Science, Accounting Elmira College Elmira, NY Certification

East Coast School of Bartending Chester, NJ Apr 2013

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