Customer Service Nursing Assistant
Resume:
LACOTCHA DAVIS
**** ****** ******* ** ** SMYRNA, GA,30080 ********@*******.***
Over 10 years in home health care experience, additionally previously worked in customer services for 5 plus years and seeking to transition back into customer services.
EXPERIENCE
HOME HEALTH CARE EXPERIENCE
Maintained detailed records of patient care, condition, progress, or problems to report and discussed observations with a supervisor.
Checked patients' pulse, blood pressure, temperature, and respiration.
Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and assisted with dressing and grooming.
Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets.
Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, living independently, or adapting to disability or illness.
Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert.
03/2013-Current /Independent Contractor Private Care Duty
02/2013-10/2016 Certified Nursing Assistant /Uni Health of Austell
08/07-02/08 Certified Nursing Assistant /The Lakes Care Center, Oklahoma City, Ok
Customer Service Experience
Handled customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
08/07-07/08 Data Entry Clerk/ Iron Mountain, Edmond, Ok
08/05-07/07 Customer Service Sales Specialist/American Online, Oklahoma City, Ok
05/02-07/05 Customer Service Specialist/Trainer /Sprint PCS Oklahoma City, Ok
EDUCATION
Empire Education Group 2011
University of Central Oklahoma 2008-2010
OCCC GED 2008
Certification
Certified Nursing Assistant
SKILLS
Adaptability to quick changes
Stellar Customer Service
Clear Comprehension of “putting the customer first”
Multiskilled based on various backgrounds
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