Customer Service High School

Chante’ Z. Brady

*** ***** **** **** ********, SC 29172 803-***-**** ***********@*****.***

Objective

To be part of the success in an environment of growth and excellence. I am seeking a competitive and challenging environment where I can serve an organization and establish an enjoyable career for myself.

Education

ASSOCIATE OF ART 2019 MIDLANDS TECHNICAL COLLEGE

GPA: 3.2

Achievements: Who’s Who Among Students In American Universities & Colleges Award (April 2016), Scholar’s List (January 2016)

HIGH SCHOOL DIPLOMA 2014 EAU CLAIRE HIGH SCHOOL

Achievements: Certificate of Achievement in the Area of Academics & Arts (February 2014), National Society of High School Scholars (May 2014)

Skills & Abilities

MANAGEMENT

As a customer service associate at Harvey’s, my duties include maintaining knowledge of the front end operations and staying aware of changes in policies and procedures in order to uphold and efficaciously support department service levels and accountability. At Belk, I do not have a manger working directly over me, therefore, I must take charge to ensure the sales floor is always at Belk standards . My job as a team lead at CSD was directly underneath a supervising position, therefore management skills were exhibited daily to ensure each team was running smoothly.

SALES

I began my journey with Harvey’s by performing cashier associate duties, as necessary as well as performing pricing duties.

COMMUNICATION

At Harvey’s, I must exhibit professional telephone etiquette as well as deliver exceptional customer service while performing Western Unions among other tasks. At Belk, I must greet every customer to ensure they feel comfortable with me giving my opinion to choosing the perfect item for their taste.

LEADERSHIP

My responsibilities at Harvey’s as well as Belk consist of addressing customers’ issues and going above and beyond to ensure full satisfaction of the customer immediately. I must do this by maintaining composure and professionalism while keeping a positive attitude.

Experience

DISPATCH ASSISTANT COLUMBIA HOUSING AUTHORITY JUNE 2014-AUGUST 2014

During the summer following my high school graduation, I was given the opportunity to work for the Columbia Housing Authority through the Workforce Investment Act program. I oversaw handling all dispatch calls from 3 public housing communities in the Midlands area. I was to create all work orders and ensure they were delivered to the correct techs and done promptly after receiving the initial call.

CUSTOMER SERVICE ASSOCIATE HARVEY’S NOVEMBER 2015-APRIL 2017

Maintain knowledge of front end operations and stay aware of changes in policies and procedures in order to uphold and efficaciously support department service levels and accountability.

JEWELRY AND HANDBAGS SALES ASSOCIATE BELK NOVEMBER 2016-JUNE 2017

Maintain knowledge of all merchandise and incoming merchandise to ensure our customers are receiving the best products possible.

AT&T CALL CENTER REPRESENTATIVE TELEPERFORMANCE JUNE 2017-MAY 2018

Responsible for all customer inquiries pertaining to their AT&T accounts. Provide excellent customer service and exercise retention efforts when appropriate.

TEAM LEAD COMMUNICATION SERVICE FOR THE DEAF SEPTEMBER 2018-JUNE 2019

Responsible for managing the workforce area. Assumes team responsibility in the absence of a supervisor.

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