Manager Customer Service

KIERON EMMANUEL

* ******* ******, ****** *******

Trincity

***-****/***-****

***********@*******.***

CAREER OBJECTIVE:

To be a professional in the energy industry, demonstrating dynamic and unique methods to access and enhance the recovery of reserves while maintaining advocacy for organizational safety and environmental policies. Also to maintain and service energy equipment.

SKILLS/COMPETENCIES

-Team Player - Leadership

-Time Management Skills - Fast Learner

-Adaptability - Positive Communication Skills

-Familiar with Petrel and Prosper Software - Project Management

WORK EXPERIENCE

January, 2020 to present Manager Trainee - Carib Glass Limited - ANSA McAL

January, 2019 to December 2019 Manager – Emmanuel’s Auto Rentals and Mechanics

Shop

Supervised and trained employees which enhanced employee performance.

Delivered impressive customer service that increased competitive advantage.

Managed operations and implemented new strategies to improve organizational efficiency.

Increased profits by 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

October, 2018 to December, 2019 Operations Supervisor – Phoenix Protective Services

Limited.

Assist the Operations Manager in promoting a new goal-oriented culture.

Contributed in the improvement of managing staff, scheduling, rostering and briefing of new employees.

Dealt with clients and resolved issues.

Placed orders for equipment, supplies and materials.

Conducted site visits, evaluated and made recommendations

allowing competitive advantage and improvements.

June to August, 2018 Exploration and Production Intern – EOG Resources

Constructed a geological model, using Petrel software, for one of the sands across three main fault blocks in a field located in the South East Coast Consortium (SECC).

June to August, 2017 Well Intervention and Integrity Intern – BP Trinidad and Tobago

Built a workbook database for actual job costs and time for different well intervention and integrity jobs executed on the offshore platform

Prepared wellsite reports

Conducted well surveys

Constructed a Well Diagram Barrier Schematic

Scored an impressive and high mark in my internship evaluation by accomplishing projects and assignments outside my main project.

EDUCATION

2018 to August, 2019 MBA Specialized Electives in Leadership, Entrepreneurship

& Innovation with Anglia Ruskin University (UK) at School

of Accounting and Management. (Distinction)

2017 to 2018 MSc. Petroleum Engineering - University of Trinidad and

Tobago (3.5)

2014 to 2017 B.A.Sc. Petroleum Engineering (GPA: 3.4)

University of Trinidad and Tobago

VOLUNTEER

October, 2018 to January, 2019 Public Relations Officer - Trinidad and Tobago Youth

Ambassador

The official spokesperson for the Trinidad and Tobago Youth Ambassadors (TTYA)

Chair the Public Relations Committee of the TTYA.

Represent the TTYA at various external forums and platforms where applicable.

Develop strategies to ensure that the TTYA maintains a positive public profile and image.

June, 2018 to July, 2018 Habitat for Humanity

Matura Beach Clean Up

Tableland Anglican School gift distribution

Constructed a house for a family

PROFESSIONAL TRAINING

June, 2017

Tropical Basic Offshore Safety Induction and Emergency

Training (TBOSIET) Certificate

REFERENCES

Mr. Neil Lewis, EOG Exploration Supervisor, +1-868-***-****, **********@************.***

Mr. Surendr Ramcharitar, BP Engineering Team Leader, +1-868-***-****

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