Manager Service
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
TITTLE: MR
SURNAME: LEGODI
FIRST NAMES: MALOSE FRANS
DATE OF BIRTH: 16 OCTOBER 1982
GENDER: MALE
IDENTITY NO.: 821**********
drivers licence: C1- Code 10
MARITAL STATUS: SINGLE
HOME LANGUAGE: SEPEDI
OTHER LANGUAGES: ENGLISH
CRIMINAL OFFENCE: NONE
ADDRESS: 1836 EBONY PARK
MIDRAND
JOHANNEBURG
Cell no .: 071-****-***
Telephone no.: 071-****-***
E-mail: ******.******.**@*****.***
EXTRA MURAL ACTIVITIES READING, SOCIALISINGAND WATCHING TV.
EDUCATIONAL QUALIFICATION
NAME OF SCHOOL JONAS MANTJIU COMMERCIAL SCHOOL
YEAR (1996- 2000)
GRADE PASSED MATRIC
SUBJECT & SYMBOL
ACCOUNTING SG B
ECONOMICS HG E
BUSINESS ECONOMICS LG F
ENGLISH HG E
AFRIKAANS HG E
SEPEDI HG D
TERTIARY EDUCATION
INSTUTION: TSHWANE UNIVERSITY OF TECHNOLOGY(2001-2004)
COURSE : COMMERCIAL PRACTICE
SUBJECT PASSED:
COMPUTER OPERATING
FINANCIAL ACCOUNTING
OFFICE ADMINISTRATION
PERSONNEL FUNCTION
COMMUNICATION
KOMMUNIKASIE IN AFRIKAANS
WORK EXPERIENCE
COMPANY: SOUTH AFRICAN REVENUE SERVICES (SARS) - CURRENT
POSITION: TAX SERVICE & DEBT ( ACCOUNT) MANAGEMENT CONSULTANT
DEPARTMENT:DEBT MANAGEMENT AND TAXPAYER SERVICES - (JAN 2016 – MARCH 2016 AND JAN 2017 TO APRIL 2017)
DUTIES:
Responsible for segmentation of the debt book in terms of age, identified collectable debt, objections, appeals; on a regular basis as required
Profiling of cases and updating same on the collections systems (Core and SSM)
Follow up on collectable debt by applying the initial collections steps i.e. telephone contact and issue of final demand letter
Updating of the core systems and service Manager with all taxpayer interactions; relevant and up to date notes on activities undertaken to date
Efficient execution and finalisation of a section of the debt book allocated within the targeted turn around time
Liaising with defaulting taxpayers via
oSms
oE-mail
oLetters
oTelephone
oInterviews with taxpayers
Ensuring the achievement of set collections and case finalisation target
Effective use of collections tools available to the collectors to ensure on time collections of dues e.g. garnishee orders, summons, taxpayer tracing systems
Ensuring that taxpayers are kept up to date with their outstanding debt by issuing statements of accounts monthlyFollow
Follow up on promises to pay and ensure proper allocation and timely monitoring of
oPayments
oDebt and Stop Orders
oTaxpayer queries
Issuing and serving of final demands, legal notices and summons for outstanding debt and returns (continuous non-compliance)
Assist with tracing of taxpayers for latest contact numbers and physical addresses for follow up.
Liaise with Taxpayer Interface Office on cases requiring intervention.
Assigning cases to team members
Assess and verify Quality service
Tax collection
BRANCH SERVICE - (AUG 2017 TO NOV 2017)
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Ensure that all walk-in inbound and outbound queries for two tax products are promptly, effectively & efficiently resolved.
Advise clients on registration requirements, taxable income, incorrect assessments, calculations of tax debits / credits and explain scripted tax law.
Provide first line support to clients on technical/ information technology related queries on all applicable electronic channels.
SARS CALL CENTRE: (JUNE 2018 – OCTOBER 2018)
Outputs
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making.
Resolve all walk-in inbound & outbound queries for all tax products, including Customs & Excise promptly, effectively & efficiently.
Advise clients on registration requirements, taxable income, assessments, tax debits/ credits calculations & interpret/ explain tax legislation.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
SEP 2015 – DEC 2015
COMPANY: AQUA TRANSPORT AND PLANT HIRE
POSITION: FUEL CONTROLLER
DUTIES
ORDER FUEL FOR PLANTS ON SIDE
LIASON WITH GARAGE MANAGERS FOR ORDERS
LIASON WITH SIDE MANAGERS AND OPERATORS
TRACK, PREVENT MISUSE AND THEFT OF FUEL
CAPTURE FUEL ORDERS AND CLOSE THEM ON FUEL SYSTEM
AUG 2015 - AUG 2015(1 MONTH CONTRACT)
COMPANY: ACCENTURE
CLAIMS AND HELP DESK CONSULTANT (COOPORATE)
DUTIES:
ATTEND TO QUERIES
ESCALATE QUERIES
MAKE FOLLOW UP ON QUERIES LOGGED BY ALL EDCON STORES
LOG CALLS AND ACTION CALLS ON ORACLE SYSTEM
ACTION CALLS ON RETECK SYSTEM
REASSIGN QUERIES
UPDATE ESCALTED QUERIES ON EXCEL
NOV 2014 – JUL 2015
COMPANY: CLIENTELE LIFE
POSITION: RETENTION CONSULTANT
DUTIES:
RETAIN CLIENTS
ASSIST CLIENT WITH PAYMENT OPTIONS
EDUCATE CLIENTS ABOUT PRODUCTS AND POLICIES
UPDATE CLIENT DETAILS
LIASON WITH FINANCE DEPARTMENT
UPSELL ON PRODUCTS
May 2013– DEC 2013
Acquisition Officer (tracker connect)
Johannesburg Metro, Gauteng (South Africa)
AQUIRE NEW BUSINESS FOR COMPANY
LIASON WITH INSURANCE COMPANIES AND BANKS
LIASON WITH FINANCIAL AND ADMIN DEPARTMENT
BOOK TECHNICIANS FOR INSTALLATION AND DEINSTALLATION OF UNITS
DATA CAPTURING
CONSULT CLIENTS FOR BOOKING AND APPOINTMENT
DRAFT DAILY REPORT AND FEEDBACK
COMPANY: GSA AUTOMOTIVE-SHATTERPRUFFE (PG GLASS AND WINDSCREEN)
POSITION: CUSTOMER SERVICE CONSULTANT(COOPERATE CONSULTANT)
DURATION: SEP 2012– JAN 2013
DUTIES:
PROCESS ORDERS FOR THE CLIENTS ON SAP SYSTEM
ENSURE THAT YOU HANDLE ALL CUSTOMER COMPLAINTS AND QUERIES
LIAISING WITH THE PG BRANCHES ON WINDSCREEN AND GLASS COLLECTION AND DELIVERIES
ADVISE THE CUSTOMER WHEN WINDSCREEN AND DOOR GLASS WILL BE READY FOR COLLECTION COMMUNICATE WITH THE CUSTOMER ON ANY DELAYS.
ENSURE THAT THE BEST ADMINISTRATIVE PRACTICE IS ALWAYS ADHERED
ENSURE THAT THE FILING IS DONE ACCURATELY ON A DAILY BASIS TO TRACK DOCUMENTS QUICKLY
MAKE FOLLOW-UP ON BACK ORDERS
CHECK STOCK AND ORDER STOCK FROM DIFFERENT BRANCHES
ANALYZE STANNIC REPORTS AND LIAISE WITH THE CREDIT CONTROLLER/ BRANCH ADMINISTRATOR
COMMUNICATE TO WAREHOUSE CLERK AND DISPATCHER ABOUT JOBS TO BE DONE, INTERNAL AND EXTERNAL
COMPANY TELKOM –FLORIDA – (Feb 2012– SEP 2012)
POSITION: CALL CENTRE AGENT
DUTIES:
UPDATE CLIENT DETAILS
UPDATE CLIENTS ON THEIR ACCOUNTS
SELL INTERNET PACKAGES (MWEB AND ADSL)
SELL TELEPHONE LINE PACKAGES
DATA CAPTURING
ASSIST CLIENTS WITH DIRECTION AND DIRECTORY
COMPANY: SAB MILLER -SOUTH AFRICAN BREWERY (Aug 2011– DEC 2011)
POSITION: CUSTOMER RELATION REPRESENTATIVE
DUTIES:
LIASON WITH SAB CUSTOMERS AND FIELD SALES REP
UPDATE CUSTOMER DETAILS
SELL SAB PRODUCT TO CUSTOMER (RETAILERS)
CAPTURE ORDER ON THER SAP SYSTEM
ATTEND QUERIES AND COMPLAIN
DO SURVEY ON PRODUCTS AND CUSTOMER PREFERENCE
LOCATE TRUCKS AND DELIVERIES
UPDATE MODEL STOCK ON EXCEL
CALL EXISTING CUSTOMERS TO MAKE ORDERS
DATA CAPTURING
LIASON WITH LOAD PLANNERS WITH REGARDS TO ORDERS
COMPANY: ABSA (FEB 2008-AUG 2010)
POSITION RETENTION OFFICER – CREDIT CARD DIVISION
DUTIES:
RETAIN CLIENTS
RESELL BENEFITS TO CLIENTS
MAKE SURE CLIENTS ARE HAPPY WITH SERVICES
HANDLE GENERAL CREDIT CARD ENQUIRIES
MAKE RESEACH ON NEW FINANCIAL INFORMATION AND RATES.
CALL EXISTING CLIENTS TO RESELL THE BENEFITS.
LOAD DEBIT ORDERS.
GENERAL CLIENT SERVICES
COMPANY: CREDIT CLEAR (AUG 2007 - FEB 2008)
POSITION ADMIISTRATION OFFICER
DUTIES:
CAPTURE DATA
UPDATE THE FINACIAL STATISTICS ON THE SYSTEM
EVALUATE APPLICATION OF CLIENTS
INTERACT WITH BROKERS FOR NEW AND OLD APPLICATION
UPDATE CLIENTS ON THEIR APPLICATION
SELL FINANCIAL PRODUCT TELEPHONICALLY
DO ADMIN GENERAL DUTIES
CAPTURE DATA
COMPANY: MULTICHOICE (OCT 2006 - JULY 2007)
POSITION: CALL CENTRE CONSULTANT
DUTIES:
OPENING NEW ACCOUNT FOR CLENT
VIEW FINANCIAL STATEMENT AND ASSIST CLIENT
SOLVE TECHNICAL PROBLEMS WITH DECODERS VIA THE TELEPHONE
WORK ON IBS SYSTEM
DO ADMINISTRATION TASKS
DATA CAPTURING
COMPANY: AFFIRMATIVE PORTFOLIO (AGENCY) (JAN 2006 -JULY 2006)
POSITION: OFFICE ADMINISTRATOR
DUTIES:
LIASON WITH EXISTING N NEW CLIENTS CLIENT
DEBT COLLECTION
ASSESS CANDIDATES ON SYSTEM TEST
DO ADMINISTRATION N SECRETERIAL TASK
SWITCH BOARD OPERATING
ASSIST IN RECRUITMENT PROCESS
ASSIST IN COMPILING CV
PREPARING PAYROLL
COMPANY: METROPOLITAN LIFE (JAN 2005 TO DEC 2005)
POSITION: FINANCIAL ADVISOR
DUTIES:
PRESENT METROPOLITAN PRODUCTS
CALL NEW & EXISTING CLIENT
ADVISE CLIENT ABOUT NEW PRODUCTS
TRAIN NEW STAFF WITH COMPUTER & INTERNET
DATA CAPTURING
DO ADMINISTRATION WORK
COMPANY: AFFROPOLITAN MANAGEMENT (FEB 2006 - JULY 2006-TEMP)
POSITION: ADMINISTRATION ASSISTANT
DUTIES
LIASON WITH EXISTING N NEW CLIENTS CLIENT
DEBT COLLECTION
ASSESS CANDIDATES ON SYSTEM TEST
DO ADMINISTRATION N SECRETERIAL TASK
SWITCH BOARD OPERATING
PREPARING PAYROLL
FILLING
TYPING OF CONTRACT
Skills:
Oracle and retek remedy and NIT System
SAP experience and Service Manager
Diesel board
Identify and solve problems
Excellent interpersonal skills – effective in handling and interacting with customers, staff, colleagues, franchisees and suppliers
Analyze and institute improved methods in providing an efficient service to the customer
Good human relations and good communication skills (verbal & written)
Good telephonic skills
HAVE KNOWLEDGE OF PASTEL
REFERENCES:
CONTACT PERSON MPHELE RAMAULE
COMPANY SOUTH AFRICAN REVENUE SERVICES (SARS)
CONTACT 011-***-****
********@****.***.**
CONTACT PERSON Mr Modishi (MANAGER)
REFERENCE SOUTH AFRICAN REVENUE SERVICES(SARS)
TEL NO 012*******
******@****.***.**
CONTACT PERSON THAPELO NTOAGAE (MANAGER)
COMPANY TRACKER SOUTH AFRICA)
TEL NO 081-***-****
CONTACT PERSON BUSISIWE SEBEELA (MANAGER)
COMPANY SAB MILLER (SOUTH AFRICAN BREWERY)
TEL NO 011-***-*****
CONTACT PERSON: AGNETHA TIMM
COMPANY ACCENTURE
CONTACT: 073*******/011*******
CONTACT PERSON VICENT MAHLANGU(MANAGER)
COMPANY ABSA
TEL NO 012-***-****/11
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