Customer Service Security

MUKIIBI GEOFFREY PATRICK TEBYASA

*** **. **** *****, *** Khalid, Qatar. TEL:+974********, ********@*****.***

AGE: 36

GENDER: MALE

CURRENT RESIDENCE: DOHA, QATAR

PROFESSIONAL EXPERIENCE

●Highly motivated and dependable security professional

●Trained in emergency response

●Excellent communication skills

●Effective complaints handling while giving attention to detail

●Advanced Computer skills with knowledge in CCTV operations

●Team Player

●Flexible and willing to learn new assignments

KEY SKILLS

●Leadership Skills

●Excellent communication skills in English (Verbal and Written)

●Excellent interpersonal skills

●Report writing

●Telephone skills

●Physically fit to handle assigned duties

●Excellent time management skills

●Excellent customer service skills based on respect and professionalism

●Ability to prioritize, remain calm in challenging situations

●Conflict and crisis management skills

●Alert and detail oriented

●Advanced computer skills and surveillance equipment knowledge

EMPLOYMENT HISTORY

SECURITY RECEPTIONIST OCT/2018 to Date

Qatar Airways, Doha, Qatar

●Monitor officers by allocating patrolling instructions with them across the premises .

●Monitoring the electronic surveillance equipment used on the premises.

●Assigning daily assignments to different teams and conducting pre-post meetings

●Regularly update post order manuals to ensure up to date knowledge of potential site risks.

●Develop safety procedures of different sites.

●Leading periodic safety drills for employees and patrons in the premises.

●Conduct regular internal security training of different employees.

●Carry out quarterly performance appraisals of my team.

HEAD GUARD NOV/2014 to SEPT/2018

Sheraton Hotel, Doha, Qatar

●Welcomed, identified and directed all guests to hotel.

●Ensured that law and order is maintained at all times through effective patrols and monitoring of different activities.

●Controlled access of restrictive areas.

●Operated scanning machine at different entrances to the hotel

●Protected people and property against work hazards and natural disasters.

●Carried out CCTV monitoring and control.

●Supervised all external service providers while on site; these included technicians.

●Complied detailed security reports at the end of every shift.

●Identified all possible areas of security risk to the hotel.

●Maintained high level of professionalism at all times.

TEACHER – COMPUTER BASICS AND TROUBLESHOOTING Jan/2006 to Jun/2014

Centenary High School, Masaka, Uganda

●Designed, facilitated and taught foundational computer lessons to classes. Developed course syllabus, evaluated student performance and progress gave appropriate feedback on students' progress and development.

• Selected and used a range of different learning resources and equipment, undertook pastoral duties, such as taking on the role of form tutor, and supporting students on an individual basis.

• Liaised with other professionals, such as teacher mentors, careers advisers, and participated in and organized extracurricular activities such as sporting events

EDUCATION

Bachelor of Mass Communication l Kampala International University, Kampala, Uganda 2005

Uganda Advanced Certificate of Education l Kibibi S.S.S, Mpigi, Uganda 2001

Uganda Certificate of Education l St. Henry’s Academic College, Masaka, Uganda 1999

Other trainings and Certifications

●Fire Evacuation and Procedures European Guarding Services 2015

●Fire Safety and Security Training European Guarding Services 2014

●Fire Alarm Panel Operator Training European Guarding Services 2014

●Customer Service Training European Guarding Services 2014

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