NURUL AIN ZULAIKA BT ZULKIFLI
I am independent person who can follow order or instruction
and work in team. I am also passionate about learning new skills and willing to gain new things.
11, Kampung Indah 28500
2011 - 2015
East West International
2017 - 2019
Diploma in Hotel Management
Nandos ECM Kuantan
2016 - 2017
Part time as waitress
Do service like taking orders from customer and serving food. Do upsell item to customer.
Explaining to customer about menu items and the ingredients. Do cleaning including wiping cutleries.
Glory Beach Resort Port
01/2018 - 07/2018
Internship as front office
Responsible for daily operation including cash handling, check in and check out guests. Handling complaint and request from guest by incoming call and during check out. Do walk in reservation.
Printing arrival report for night shift.
Do upselling to the guest for upgrading rooms.
Issuing key cards during check in and giving out directions to guest. Hyatt Regency Kuantan
06/2019 - 10/2019
Internship as guest service of front office team
Attending incoming and outcoming calls.
Assist guest by phone call including guest complaining, requesting item, lost and found item, information about the hotel and transferring call to others department. Do screen call for guest check in and followed up lost and found item. Back to back with Regency Club due to high occupancy such as:
-Do opening and closing for RC.
-Set up for cocktail hour.
-Do daily counting inventory and record daily temperature for RC.
-Top up alcohol, soft drinks and juice in fridge.
Seri Mutiara Sdn Bhd
12/2019 - 2020
Verify arrival and departure details and arrange transportation or other services requested by students.
Ensuring a payment been made to University and necessary documentations collected from students before proceed with a check in process or check out. Complete and maintain paperwork for hostel records. Answer phone and respond to any inquiries of student. Other Info
Communication skill, Microsoft Office,
Teamwork, Customer Service, Food and
Selesa Residency Management, Block C,
Persiaran Sepang, Cyber 11, 63000 Cyberjaya.
Bahasa Melayu (Advanced), English (Advanced),