Front Office Customer Service

NURUL AIN ZULAIKA BT ZULKIFLI

I am independent person who can follow order or instruction

and work in team. I am also passionate about learning new skills and willing to gain new things.

016-*******

nurulainzulaikazulkifli@gmail

.com

11, Kampung Indah 28500

Lanchang,

Temerloh,Pahang Darul

Makmur

Education

SMK Lanchang

2011 - 2015

SPM

East West International

College

2017 - 2019

Diploma in Hotel Management

Experience

Nandos ECM Kuantan

2016 - 2017

Part time as waitress

Do service like taking orders from customer and serving food. Do upsell item to customer.

Explaining to customer about menu items and the ingredients. Do cleaning including wiping cutleries.

Glory Beach Resort Port

Dickson

01/2018 - 07/2018

Internship as front office

Responsible for daily operation including cash handling, check in and check out guests. Handling complaint and request from guest by incoming call and during check out. Do walk in reservation.

Printing arrival report for night shift.

Do upselling to the guest for upgrading rooms.

Issuing key cards during check in and giving out directions to guest. Hyatt Regency Kuantan

Resort

06/2019 - 10/2019

Internship as guest service of front office team

Attending incoming and outcoming calls.

Assist guest by phone call including guest complaining, requesting item, lost and found item, information about the hotel and transferring call to others department. Do screen call for guest check in and followed up lost and found item. Back to back with Regency Club due to high occupancy such as:

-Do opening and closing for RC.

-Set up for cocktail hour.

-Do daily counting inventory and record daily temperature for RC.

-Top up alcohol, soft drinks and juice in fridge.

Seri Mutiara Sdn Bhd

12/2019 - 2020

Hostel Executive

Verify arrival and departure details and arrange transportation or other services requested by students.

Ensuring a payment been made to University and necessary documentations collected from students before proceed with a check in process or check out. Complete and maintain paperwork for hostel records. Answer phone and respond to any inquiries of student. Other Info

Skills

Communication skill, Microsoft Office,

Teamwork, Customer Service, Food and

beverage service

Interest

COLOURING

References

Mrs Jessy

Hostel Manager

Selesa Residency Management, Block C,

Persiaran Sepang, Cyber 11, 63000 Cyberjaya.

012*******

Languages

Bahasa Melayu (Advanced), English (Advanced),

Mandarin (Beginner)

Contact this candidate