Customer Care Security
Resume:
Owori Clement
P. O. Box **** – Doha, Qatar
adf62n@r.postjobfree.com +974********
Gender: Male Nationality: Ugandan Religion: Christian
Personal Profile
I have proven leadership skills in security law enforcement. Am well conversed with analytic and communication skills both orally and writing. I exercise my work with a lot of professionalism and can work under high pressure with minimal supervision. I have the experience to perform the following security functions:
Identify suspicious activities and guard against illegal actions such as violence, threats, thefts, criminal behavior, and regulation breaches.
Monitor and control entrances and exits to and from assigned firm’s premises in order to prevent unwanted/unauthorized attendance.
Report and document security statuses.
Fire and emergency response
Risk assessment
Customer care
Career Objective/Summary
Professional Security Personnel looking for opportunity where I can apply my working experience and skills to support organizational growth and success.
Work Experience
2016 to date International Security Consultancy (ISC Group Gulf)
Provision of Security
The primary role is to protect the property and people. Conducting routine patrols with the team, looking out for any suspicious persons, fires, vandalism or hazards.
Ensuring that all the doors and windows are locked to prevent any unlawful entry and responds to any distress calls and alarms.
Ensuring all the security systems, such as the CCTV and burglar alarms, are working properly and reports any breakdowns of the security systems to management.
Customer Care of security personnel – guest management.
2014 – 2016 CCTV Supervisor at Diamond Trust Bank (Seneca Security Ltd Kampala – Uganda)
Provision of Security
Security guarding, securing lives and property at the workplace.
CCTV Operator – monitoring security system of the bank, documenting each incident and properly making corrective action requests in liaison with the client.
Prepared and maintained daily real time master roll for security guards
Offered quality service deliver to the satisfaction of the client.
Prepared work schedules for all security personnel
2013 – 2014 Assistant Head of Security at International University of East Africa – Uganda
Assisting Head of Security with managerial work.
Assisting Head of Security by planning and organizing activities to meet standards required by guards
Carried out inspection checks of guards at their respective work stations
Prepared and submitted reports such as daily incident report and fire alarm to the General Manager of the Institution
Carried out guards inspection prior to deployment to ensure that they are sober and fit for duty.
2013 – 2014 Assistant Head of Security at International University of East Africa
Assisting Head of Security with managerial work.
Assisting Head of Security by planning and organizing activities to meet standards required by guards
Carried out inspection checks of guards at their respective work stations
Prepared and submitted reports such as daily incident report and fire alarm to the General Manager of the Institution
Carried out guards’ inspection prior to deployment to ensure that they are sober and fit for duty.
2010 – 2012 Static Armed Guard at Al Basirah Camp Iraq
Worked all aspects of security to ensure safety and security of the camp.
Gathered intelligence as required
Preventing and detecting offence in site
Carried out inspection in stores and car parking
Directing of emergency vehicle and other traffic if major incident occurred at the camp
Producing written reports
Assisted team leader with planning and organizing activities meeting clients’ expectations.
2003 – 2006 Senior Guard at Male Stanbic Bank
Prepared work schedule for all security personnel within the assignment
Documenting all incident reports
Access control – preventing unauthorized entries to the offices
Checking and validating business visitors
Create comfortable working environment for employee
To control the entry and exit of vehicle in the building.
Education and Recognition Awards
2017 Security & Safety City & Guilds
Successful in the following 4 modules:
Roles and responsibilities of Security Personnel
Key activities of Security Personnel
Responsibilities of Security Personnel for Health & Safety and dealing with emergencies
Communication and customer care for Security Personnel.
2019 Certificate of Appreciation ISC Group Gulf
2011 Certificate of Appreciation Triple Canopy Inc
2014 Certificate of Merit International University of East Africa
2002 – 2003 U.A.C.E (Rock High School)
1997 – 2001 U.C.E (Rock High School)
1990 – 1996 U.C.E (Segere Primary School)
Personal Skills
Communication Skills:
Good communication skills – has the ability to learn and assimilate information very quickly.
Speaks and writes fluent English
Organization and Job Related Skills
Team building and leadership
Client relationship, guest management and guard supervision
Computer Skills
Good command with Microsoft tools
Interests
Reading
Travelling
References
Mark Kennedy Ondeng
Transport Officer
ISC Group Gulf Qatar
adf62n@r.postjobfree.com
Hellen Nyafwono
Teller Supervisor
Diamond Trust Bank Uganda
Contact this candidate