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Customer Care Security

Location:
Al Dafna, Qatar
Posted:
September 18, 2020

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Resume:

Owori Clement

P. O. Box **** – Doha, Qatar

adf62n@r.postjobfree.com +974********

Gender: Male Nationality: Ugandan Religion: Christian

Personal Profile

I have proven leadership skills in security law enforcement. Am well conversed with analytic and communication skills both orally and writing. I exercise my work with a lot of professionalism and can work under high pressure with minimal supervision. I have the experience to perform the following security functions:

Identify suspicious activities and guard against illegal actions such as violence, threats, thefts, criminal behavior, and regulation breaches.

Monitor and control entrances and exits to and from assigned firm’s premises in order to prevent unwanted/unauthorized attendance.

Report and document security statuses.

Fire and emergency response

Risk assessment

Customer care

Career Objective/Summary

Professional Security Personnel looking for opportunity where I can apply my working experience and skills to support organizational growth and success.

Work Experience

2016 to date International Security Consultancy (ISC Group Gulf)

Provision of Security

The primary role is to protect the property and people. Conducting routine patrols with the team, looking out for any suspicious persons, fires, vandalism or hazards.

Ensuring that all the doors and windows are locked to prevent any unlawful entry and responds to any distress calls and alarms.

Ensuring all the security systems, such as the CCTV and burglar alarms, are working properly and reports any breakdowns of the security systems to management.

Customer Care of security personnel – guest management.

2014 – 2016 CCTV Supervisor at Diamond Trust Bank (Seneca Security Ltd Kampala – Uganda)

Provision of Security

Security guarding, securing lives and property at the workplace.

CCTV Operator – monitoring security system of the bank, documenting each incident and properly making corrective action requests in liaison with the client.

Prepared and maintained daily real time master roll for security guards

Offered quality service deliver to the satisfaction of the client.

Prepared work schedules for all security personnel

2013 – 2014 Assistant Head of Security at International University of East Africa – Uganda

Assisting Head of Security with managerial work.

Assisting Head of Security by planning and organizing activities to meet standards required by guards

Carried out inspection checks of guards at their respective work stations

Prepared and submitted reports such as daily incident report and fire alarm to the General Manager of the Institution

Carried out guards inspection prior to deployment to ensure that they are sober and fit for duty.

2013 – 2014 Assistant Head of Security at International University of East Africa

Assisting Head of Security with managerial work.

Assisting Head of Security by planning and organizing activities to meet standards required by guards

Carried out inspection checks of guards at their respective work stations

Prepared and submitted reports such as daily incident report and fire alarm to the General Manager of the Institution

Carried out guards’ inspection prior to deployment to ensure that they are sober and fit for duty.

2010 – 2012 Static Armed Guard at Al Basirah Camp Iraq

Worked all aspects of security to ensure safety and security of the camp.

Gathered intelligence as required

Preventing and detecting offence in site

Carried out inspection in stores and car parking

Directing of emergency vehicle and other traffic if major incident occurred at the camp

Producing written reports

Assisted team leader with planning and organizing activities meeting clients’ expectations.

2003 – 2006 Senior Guard at Male Stanbic Bank

Prepared work schedule for all security personnel within the assignment

Documenting all incident reports

Access control – preventing unauthorized entries to the offices

Checking and validating business visitors

Create comfortable working environment for employee

To control the entry and exit of vehicle in the building.

Education and Recognition Awards

2017 Security & Safety City & Guilds

Successful in the following 4 modules:

Roles and responsibilities of Security Personnel

Key activities of Security Personnel

Responsibilities of Security Personnel for Health & Safety and dealing with emergencies

Communication and customer care for Security Personnel.

2019 Certificate of Appreciation ISC Group Gulf

2011 Certificate of Appreciation Triple Canopy Inc

2014 Certificate of Merit International University of East Africa

2002 – 2003 U.A.C.E (Rock High School)

1997 – 2001 U.C.E (Rock High School)

1990 – 1996 U.C.E (Segere Primary School)

Personal Skills

Communication Skills:

Good communication skills – has the ability to learn and assimilate information very quickly.

Speaks and writes fluent English

Organization and Job Related Skills

Team building and leadership

Client relationship, guest management and guard supervision

Computer Skills

Good command with Microsoft tools

Interests

Reading

Travelling

References

Mark Kennedy Ondeng

Transport Officer

ISC Group Gulf Qatar

+974-********

adf62n@r.postjobfree.com

Hellen Nyafwono

Teller Supervisor

Diamond Trust Bank Uganda

+256*********



Contact this candidate