Spa Manager

Peter T. Chacko

Mobile: +971-********* ~ E-Mail: *********@*****.***

Aiming for challenging assignments in Hospitality & Wellness with a reputed organisation Career Synopsis

A dynamic professional with rich and diverse experience in different areas with reputed organizations in India and abroad.

Well versed with Spa and Ayurveda treatments, Spa Operating Procedures and wellness activities.

Skills in understanding guest’s requirements and providing technical assistance to the team engaged in Spa & Ayurveda treatments and other Spa activities.

An effective communicator with strong leadership, analytical, relationship management and problem- solving skills.

Personal Qualities:

Sincere and hardworking with good interpersonal skills

Punctual person with enthusiastic and energetic personality

Ability to work individually as well as in teamwork Skills Set

Skills in managing people and resources

Ability to prioritize tasks and organize work schedules

Ability to set financial goals and standards

Computer Proficiency:

Microsoft Word, Excel, Power Point, and Adobe Print Design Applications.

Driving Licence:

UAE Light Motor Vehicle Driving Licence and Indian Light Motor Vehicle Driving Licence. Managerial

Monitor operations to ensure compliance with applicable health, safety and hygiene standards.

Implement ongoing skills training to ensure service standards are being upheld.

Effectively administer and monitor staff scheduling procedures.

Manage inventory effectively and follow purchasing standards.

Establish marketing to promote and increase financial performance.

Maintain a strong menu of services with both exceptional artistic and aesthetic value. Functional

Scheduling client appointments and Spa packages with a focus on up selling additional services to meet their needs.

Assist guests with detailed descriptions of Spa treatments and packages offered.

Ensure guests have an excellent experience when they visit Spa, and all client services are being carried out in a professional, correct and efficient manner.

Handling guest queries and complaints and ensure resolution professionally and effectively.

Interacting with guests; encouraging them to share their thoughts and feedback during the experience.

Interfacing with sales, accounting, distribution, house keeping, maintenance and other departments within the company to keep the business running smoothly and on time. Career Contour

July 2019 - Present - Abu Dhabi, UAE

Presently working with a Taxi Company in Abu Dhabi Since July 2019. October 2015 – May 2019 - Cola Beach Exclusive Tented Resort, Goa - Resort/Spa Manager Role: Inform staff of job responsibilities, client service standards, corporate policies and guidelines. Respond to customer inquiries or complaints, implement marketing strategies; Promote business through print or online advertisements. Recording daily cash flow, Generating financial statements. March 2015 - October 2015 - Country Inn & Suites By Carlson, Mumbai - Spa Manager Role: Manage and coordinate work activities in the Spa, create weekly work schedules, reserve Spa treatments and services, ensuring quality of service deliver to guest, update business and marketing plans, monitor revenue, carrying out regular inventory and stock control, keeping records, hiring, training and supervision of staff. August 2012 - February 2015 - Isthaa/Amvi Spa, Bangalore/Manipal - Spa Manager/Spa Trainer Role: Manage daily activities, Standard Operating Procedures, give training to the students for all types of massages and basic administrative functions in spa operations, ensure Health and Safety, Hygiene and Cleanliness. Reserve Spa treatments and services, maintaining stock inventories. February 2010 - July 2011 - Raj Kiran Resort, Lonavla, Maharashtra - Front Office Assistant Role: Manage room inventory, monitor room type availability, control and coordinate full house activities, handling guest complaints.

Previous Assignments

Mar 2006 - Nov 2009 - Williams Lea, London, UK - Data Entry/Reprographics Operator Role: Online job managing, handling workstations, quality checking, data entry, scanning and digital printing. Jun 2005 - Mar 2006 - Superdrug Health & Beauty Retail Store, London - Sales Assistant Role: Assisting customers to find the goods they are looking for, giving information on products and prices. Price, stack and display items for sale in an attractive way, processing cash and card payments, participate in stocktaking.

Mar 2001 - Jan 2004 - Al Raja Printing Press, Al Khobar, Saudi Arabia - Scanner/Mac Operator Role: Responsible for designing, scanning, photo retouching, colour correction, image editing, page drafting, colour separation, assessing the performance of image setters, plate setters and ink-jet proof printers. Aug 1998 - Aug 2000 - Security Printing Press Co. Oman LLC - Computer Operator Role: Accountable for designing, scanning, image editing, digital printing and colour separation for passports, cheque books, etc.

Academic Credentials

2011/’12 Diploma in Spa Management and Holistic Spa Therapy & Ayurveda Massage from Isthaa; International Spa Therapy & Ayurveda Academy, Bangalore. Certificate by Bharat Sevak Samaj, Government of India.

2005/’06 Post Graduate Diploma in Digital Colour Imaging from London College of Communication, University of The Arts, London, U.K.

1992-‘95 Diploma in Printing Technology from Institute of Printing Technology, Shoranur, State Board of Technical Education, Kerala, India.

Personal Vitae

Date of Birth : 6th February, 1970

Sex : Male

Nationality : Indian

Language Proficiency : English, Hindi and Malayalam Present Address : Abu Dhabi, UAE

Permanent Address : Thoompunkal House, Dhoni P.O., Palakkad – 678 009, Kerala State, India. Mobile : +971-*********

E-Mail : *********@*****.***

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