Julieth C. Ortiz *** Harvest Gold Heights

Calgary, AB T3K 4H2

587-***-****

adf61b@r.postjobfree.com

EXPERIENCE

La Casa latina, 101 1324 11 Ave SW — Cashier

July 18, 2019 - July 21, 2019 ( latin festival )

● During the time I worked with La Casa Latina I gained the skill of working under pressure.

● Taught me how to work with unhappy customers and how to properly handle them.

● Gained experience with multitasking as I completed transactions while simultaneously bringing out other orders.

● Gained ability to follow directions meticulously. Babysitting for family friends.

November 2017- Current

● Gained patience while working with kids.

● Gained problem solving as a skill

● Confidence

● Conflict resolutions

Tumi, 261055 Crossiron Blvd, Rocky View County, AB T4A 0G3 - sales associate

September 24th 2019 - February 6th 2020

● Working at tumi’s, I’ve gained experience with patience. Taught me how to handle unhappy and frustrated customers properly.

● The ability to communicate clearly, has taught me to give the customer exactly what they want without them being disappointed in the product they are given.

● Gained Ability to use proper body language on how to approach a customer and how to have a positive mindset if something isn’t in stock.

● Working in the warehouse, cash, and sales floor has taught me all these service skills. Making sure the customer is happy with what they bought, and happy with the performance that was given to them.

● Working at Tumi has shown me a different demographic of customers and products. This enhanced my customer service abilities.

SKILLS

● Active listening

● Leadership

● Management

● Communication

● Time management

● Self -Motivation

● Teamwork

● Conflict Resolution

● Adaptability

LANGUAGES

Bilingual in both Spanish and

English, therefore I can speak,

write and understand both of

the languages perfectly.

EXTRA CURRICULAR

ACTIVITIES

● Basketball 2014-2020

● Soccer 2017-18

● Field hockey 2018

● Sports medicine

2018-19

● Spanish Club 2019

● Dancer - 2006-2010

EDUCATION

Notre Dame, 11900 Country Village Link NE, Calgary, AB T3K 0A2 — Diploma

September 8th 2019 - June 28 2020

Post secondary- Bow Valley College, 345 6 Ave SE, Calgary, AB T2G 4V1 — Justice Studies Degree

September 1st 2021 - June 2023

VOLUNTEERING EXPERIENCES

● Drop in centre - 2019

● Grow calgary - 2018

● Inn from the cold - 2013

● Performing/entertainment for seniors - 2019

● Calgary Food bank - 2020

● In 2013 my parents, a couple of friends from church and I helped the community of High River with the impact of the flood that caused their homes and living spaces. We also helped the first nations reserved. - 2013

● Animal shelter- 2012

REFERENCES

La casa latina: Cindy Mejia 403-***-****

Babysitting: Vanessa Monrroy 403-***-****

Tumi: Darez Omate 403-***-****

Bath And Body Works: Maryam (cross iron)

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