Sales Support

RAGURAM PRABHU K

*/*** * ****** *****, Chinnathottiapalayam, Bellathi(po), Karamadai, Coimbatore, TN 641104 +919********* ***********@*****.***

Professional Summary

I am proud to be able to offer a number of skills in regards to the world of Forex trading and Back-end operations. I have developed a keen eye for currency movements and a discrete appreciation for these liquid markets. I enjoy working within a supportive environment and I have been hoping to encounter a firm which encourages me to grow. My in-depth knowledge of the FX markets is perhaps only superseded by a willingness to grow and to learn novel skills. Ultimately, I am searching for a firm that provides me with the ability to contribute to their overall success and my personal advancement.

Skills

Technological integration Network development

Market research Lead prospecting

Strategic planning Multi platforms (terminals)

Risk management Backend Integrations (feeds, symbols, groups, etc..)

Order processing Troubleshooting and diagnostics

PAMM Integration & services Bridge connectivity

Team leadership

Work History

Technical Team Lead 12/2017 to Current

LeoPrime – Coimbatore, Tamilnadu

Knowledge about various software applications and apply knowledge of Forex market in order to successfully trade futures throughout each session. Manage risks associated with future properties and communicate with the rest of the team throughout sessions. Apply innovative strategies to garner highest returns and minimize the risks inherent in trading futures.

Much depth knowledge on Back-end operations with hand on work experience.

Monitored all risk management programs to ensure they were running smoothly and ensured that they offered effective assistance. Tested and documented all risk management activities initiated by management throughout the company. Designed and developed risk control activities that could be used to test for compliance and ensured all traders worked safely.

Operate various software applications and apply knowledge of Forex market in order to successfully trade futures throughout each session.

Manage risks associated with future properties and communicate with the rest of the team throughout sessions.

Monitored risk management activities and documented issues. Coordinated with group sales members to support product activities. Assisted with development of deal structures alongside marketing.

Educated clients and team members regarding foreign transactions. Implement operational improvements to maximize team output and input. Designed effective team strategies for advancement.

Forex payment Services, Operations, Business Development Activities, CRM & Back Office Operations across in Financial Industries.

Handling the whole support team (Front and back end), Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly among-st staff and making sure motivation and performance levels are maintained.

Technical Support 03/2016 to 02/2018

Lenovo India Pvt Ltd-Bangalore

Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

Configured hardware, devices and software to set up work stations for employees.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Removed malware, ransom ware and other threats from laptops and desktop systems.

Retained existing clients and developed new accounts by extending high quality and efficient support service.

Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Developed and tested new product offerings prior to release to assist development team in bug identification.

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Increased sales by educating prospects on benefits of products and services in comparison to competitors.

Personal Details

Name: Raguram prabhu

Father's Name: Kanagarajan

Date of Birth: 25/07/1993

Languages Known: English, Tamil, Telgu, Kanada.

Marital status: Single

Permanent Address: 2/285 I Ganesh nagar, chinnathottiapalayam, bellathi(po), karamadai, Coimbatore -641104

DECLARATION

I hereby confirm that the above information is true to the best of my knowledge.

Place: YOURS TRULY

Date: (Raguramprabhu)

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