Engineer Customer Service

RESUME

ARSHAD MUBEEN. M

Contact: +91-995*******

Email: **************@*****.***

CAREER OBJECTIVE

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which should enable me as a biomedical engineer to grow while fulfilling organizational goals. WORK EXPERIENCE

Customer Service Engineer (Ultrasound, X-ray, CT, CR, DR) in Ultraserve system, -Chennai. Formally Konica minolta [10-04-2019 to 16-5-2020]

Develop, coordinate and deliver product training to customers on software, application, and equipment use.

Monitor customer installations to improve customer’s satisfaction and maintain customer relationship.

Proven experience of demonstrated clinical scanning skills in specific modality.

Work with experienced field engineers on troubleshooting, installation, maintenance, and service repair needs on designated equipment.

Complete preventive maintenance and functional management inspection. EDUCATION

Noorul Islam Center for Higher Education (Deemed University) B.E (Bio-Medical Engineering)

CGPA - 7.59

2015 - 2019

TECHNICAL SKILLS

One month course on operation & maintenance of ECG recorders, ICU equipment, X-RAY & Darkroom systems and Ultrasound scanner (one week for each equipment) at National Training Institute formally ATI-EPI – Hyderabad. [21-01-2019 to 15-02-2019]

Ten days Hands-on training in biomedical application at 'Harvey Biomedical' – Bangalore.

[10-06-2017 to 19-06-2017]

Basic knowledge of LABVIEW.

Basic knowledge of MATLAB.

Course on C++ programming in Bharathidasan University. [March-2012]

Course on C programming in Bharathidasan University. [March-2011] INDUSTRIAL EXPOSURE

Fifteen days training at 'Billroth Hospitals Limited' - Chennai. [02-01-2019 to 16-01-2019]

Five days In-plant training at Kaashiv InfoTech - Chennai. [04-09-2017 to 08-09-2017] PROJECTS

Safety Weapon and Women Oriented Repulsive Device (SWWORD) Minor + Major (1 year) The objective is to highlight issues faced by the women in general and a way forward with a concrete solution. The most effective solution is to design a wrist band for women that can be used as a protection and defence during dangerous situations.

ACHIEVEMENTS & AWARDS

Paper published on the topic 'No more Blindness' in IEEE. (ISSN No: 0976-2558) INTERESTS

Radiology equipment.

Research and development.

Service and maintenance.

ACTIVITIES

One day workshop on 'Fundamentals of Biomedical Instrumentation' at NICHE. [06-04-2018]

Two days’ workshop on 'Avenues of Engineering in Biomedical of Research' conducted by Sree Chitra Tirunal Institute for Medical Science & Technology. [13-03-2018 & 14-03-2018]

Attended National Conference on Recent Advances in Engineering, Science & Technology at NICHE.

[28-03-2017] [28-03-2017]

Two days National workshop 'Hands on training and Quality Control of Medical Equipment' conducted by Kovai Medical Center and Hospital. [02-02-2017 & 03-02-2017]

Paper presented at ICREMS-2016 titled 'No more Blindness'. [20-10-2016] PERSONAL STRENGTHS

Good managerial skills.

Good problem solving and decision-making capabilities.

Can easily empathize with others.

PERSONAL PROFILE

Father Name: Mohamed Ashraf Kareem. A

Date of Birth: 30.07.1997

Marital Status: Single

Nationality: Indian

Passport No: N0356434

Known Languages: Tamil

English

Hindi

Malayalam

DECLARATION

I hereby declare that the above information is true to the best of my knowledge. Date: 06-06-2020

Place: Chennai.

ARSHAD MUBEEN.M

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