Document Control Customer Service

MGPerez *

MARIELA GALVEZ-PEREZ

Doha, Qatar

Mobile No. +974-******** Email: adf5z2@r.postjobfree.com With solid academic background and 10+ years of experience in administrative processes and document control. Has a strong desire to apply creativity, analytical and management skills.

CAREER PROFILE

Sr. Secretary/ Document Controller September 2016 - Present Orientals Enterprises W.L.L

One of the most versatile general contracting companies in Qatar Villa.80, Ali bin Ali Taleb St. New Salata Doha, Qatar

Answers and direct phone calls to the concerned person and maintaining contact list.

Develop and maintain document control processes for the efficient management.

Received and preparing documents for signatures

Performs related work as required administrative duties that include composing and/or preparing reports and correspondences, researching and compiling data, scheduling meetings and appointments, maintaining calendars, preparing meeting materials, distribute correspondence memos, letters, faxes and forms

Maintain a proper and user friendly filing and document control system for recording and tracking of all documents for the project team and department

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

Support the officers and project team in daily admin roles and assist to keep stock of stationary supplies for the department

Perform data – entry, recording, printing and filing duties.

Assist to check and verify staff claims and invoices for project team.

Prepare and raise purchases requisition for purchase of office equipment’s for new staff. SR. Secretary April 14, 2010 – July 3, 2016

ALMARAI COMPANY

Is the world’s largest integrated Dairy Foods Company operating throughout the GCC. Industrial Area St. # 2 Bldg. 206, Doha Qatar

Preparing necessary documents & coordinates with the supervisor in-charge for the newly hired employees schedule to government medical, finger print, labor contracts, visa request & renewals for all staff with expired visa, in charge for the staff’s passport custody

Monitor, update and process documentations for new and renewal of medical food handling certificate.

Provide general and administrative support for the administration department

(Telephone enquiry, photocopy, documents received from fax machines, etc.).

Ensure safe custody of confidential papers and keeping related registers as necessary.

Prepare and receive important travel document for all levels of staff in the department.

(Travel request application for ticket booking, exit permit, act as main point of contact for all office administration)

Handles and coordinates hotel reservation and visa process for higher management and guests of Almarai Co.

Coordinates with the management & trainer for new staff training and arranging accommodation and giving uniforms.

Prepare new joiners Start-up forms, submit recruitment reports and personnel update.

Process disengagement forms for terminated & resigned staff.

Monitor & updates headcount to have an accurate count of employees at the required time.

Coordinate and process employee disciplinary procedure to ensure all employees in the region adhere to strict policies and procedure

File, encode and maintain organizational documents, records and reports using comprehensive filing system.

Preparing Certificate of employment and Salary Certificate

Process request for driving license, loan, advance housing &early ESB MGPerez 2

May 2, 2008 – June 5, 2009

Secretary/ Accounting Staff

Greenleaf Security Services Co.

12 Xavierville Ave. cor. Pajo St.Loyola Heights Quezon City

Prepare and compute payroll for all administrative and security staffs.

Coordinates with the Administration Department for the schedule of all security guards.

Prepare responses to correspondence containing routine enquiries and sends emails to coordinate with the clients

Provide general and administrative support for the administration department

(Telephone enquiry, Photocopy, Documents received from Fax Machines, etc.).

Compute and prepare cheques for payment settlement.

Handles petty cash funds.

Prepare billings for clients.

Encode and file all important documents.

Follow up and track all letter correspondence.

Administrative Assistant/Secretary May, 2006 – April 16, 2008 Customs Bar and Resto Inc.

Autocamp Compound, 100 Ortigas Ave., Ugong Pasig City

Provide good customer service for party bookings and other related services.

Arrange and attend meetings for clients.

Entertain phone calls and assist all customer inquiry.

Assist and coordinates travel bookings for superiors and staffs.

Prepares quotations for possible clients

Follow up and letters tracking

Encode and filing of documents

Prepare checks for suppliers

Replenish petty cash funds

Check and file sales report

Check bar stocks / inventories

Merchandiser March 2005 – February 2006

Philcopy Corporation

JP Rizal St., Makati City

Render customer service - Technical support

Attend and assist clients for product information

Answers phone inquiries

Handle sales report and inventories

Sell laminators and laminating pouches

On the Job Training

Human Resources Staff December 2002 – February 2003 IBM Solutions and Delivery

Eastwood Libis, Pasig City

Call applicants for the schedule of their examination

Administer examination for applicants

Filing and encoding of documents

Answers phone inquiries

Photocopy and fax documents for compilation

MGPerez 3

EDUCATIONAL BACKGROUND

COLLEGE DEGREE:

Bachelor of Science in

Commerce

Major in Management

UNIVERSITY:

Far Eastern University

Manila, Philippines

YEAR ATTENDED:

1999 - 2004

SKILLS

Microsoft Office, MS Access,

Excellent planning and organizational skills

Strong negotiator

Ability to influence key stakeholders

Team player

Quality oriented

Customer oriented

Information seeker

Cultural sensitivity

Flexibility

Independent

Ability to multi-task

PERSONAL DATA

Date of Birth:

Civil Status:

Nationality

Languages:

December 13,1982

Widow

Filipino

English and Filipino

REFERENCES

Available upon request.

Certified true and correct:

MARIELA GALVEZ - PEREZ

04 November 2019

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