Customer Service Document Control
Resume:
ALAN CHOK
Email: ******@****.***
Calgary, AB
www.linkedin.com/in/alanchok
www.github.com/alanchok
PROFILE & CORE COMPETENCIES
I am driven, self-motivated, enthusiast and passion for pursuing a career in the technology industry. I am creative, able to gather requirements, user feedback, execute user research and analytics. I enjoy continuous learning, writing clean code and understanding the logic behind design patterns, creative services of content management and the user experience and interface
•Knowledge of HTML/CSS, JavaScript, Linux, Python, jQuery, SQL, C# ASP.Net MVC frameworks, UI/UX Interface, AWS, Remote Utilities, Zoom Meeting
•3+ years in the drafting and design field, dedicated and competitive in troubleshooting in the customer service field
•Strong communication and interpersonal skills and enjoy collaboratively working on a team or individually in a fast-paced environment
•Innovative and highly organized with the ability to brainstorm and demonstrate problem solving and time management skills to meet project deadlines
•Proficient knowledge in Windows 7, Microsoft Office, AutoCad 3D, CadWorx, entry level knowledge in Adobe Creative Suite, currently taking Google Analytics Certification
EDUCATION
Software Development Program TechCareers SAIT 2020
-Python, HTML/CSS, JavaScript/React, SQL, MySQL, C#, ASP.NET Framework, React, Github, Git, CircleCi/CICD
HTML/CSS Udemy Bootcamp 2020
Process Piping Drafting Certificate SAIT 2012 - 2013
PROJECTS
Travel Agency
Project scope: Programming and prototyping a front-end web Travel Agency interface where you can modify and upgrade vacation packages
Programming stack: HTML/CSS, JavaScript, Visual Basic, C#, Asp.Net,
Methods: Developed front and back-end application, we analyzed data and developed a full stack Travel Agency prototype web design application utilizing a SQL as a database.
Techniques: Used an algorithm sequence method in order for the client to be able to add, modify and delete product and supplier list from the applications and beta testing method we use was object data source, validation, debugging, and models for full functionality.
Payroll Application
Project scope: Created a Payroll application to calculate the hours an employee would work in a week total
Programming stack: HTML/CSS, JavaScript, Visual Studio Code, Python
Methods: Developed a payroll application in a web browser format, where we can enter the employee work hours
Techniques: The employee will be asked a series of question and input personal information as well as hours worked, they can also add input hours of over times workrf, raises, and deduction to test the application.
WORK EXPERIENCE
Web Development Internship
Fanoramas Social Corp. June 2020- July 2020
•Handling project and update codes with Git and Github to remote server
•Training in CircleCi Continuous Integration to track and doing usability testing before supervisor reviews
•Learnt and practiced React Library, Linux, Docker and Node.js in numerous projects
•Create projects, test and maintain codes before deploying pipeline to CI/CD
•Solve chat box issues and performance on website
Registry Agent Clerk
Registries Plus October 2017 – Present
•Providing technical support for computer difficulties, printers and general hardware for all departments
•Exceeded daily transaction goal on a daily basis and resolve customer issues and conflicts with excellence
•Handled and maintained over 100 clients everyday with various situations like licenses, registration of vehicles and immigration documents
•Review and edit documentation for compliance and accuracy in a timely manner
•Write and review budgetary documents and press releases for senior management
•Managed 25+ Field phone call on a weekly basis
•Recognized for exceptional work and got an increase in responsibilities
Call Center Operator
Stride Management LTD. January 2016 - September 2017
•Answered over 100+ vendor, customer and order inquiry calls and organized 500+ letters on a weekly basis
•Enter vendor orders into in house software called Stride Management computer system
•Attended team meetings on a weekly basis
Junior Piping Designer
Pioneer Engineering Inc. April 2013 – August 2015
•Create index lists for leading companies such as Encana, Enbridge and Penn West had a budget of $25,000 with a timeline of 3 weeks completed on time and in budget
•Edit isometric/mark-ups and as-built drawings for each wellsite plot plans and process flow diagrams for projects
•Organize and design process plans for piping and instrumentation diagram/drawing (P&ID) using AutoCad 3D, CadWorx, NavisWorks,
•Review Civil & Structural general arrangement drawings resulted in being able to create very own projects
Electrical Drafter
MVA Consulting Ltd. January 2012 – August 2012
•Completed a project with a budget of $5,000 in a timeframe of 1 week
•Create and edit power lines and plot plan drawings in AutoCAD for Power Plants Infrastructure Projects
•Prepare Bill-of-Materials in MicroStation to support drawings
•Ensure all 2 week projects conform to client specifications, codes and standards while coordinating project maintenance with Document Control Team to meet deadlines
•Review internal systems, power lines, and specifications for project start-up using AutoCad and Microstation
Driver
Enterprise Car Rental October 2008 – February 2012
•Ensure on-time, accurate delivery of 20+ vehicles on a daily basis
•Resolved customer complaints in a professional and timely manner
•Worked independently and as part of a team on delivering vehicles, shuttles and cleaning the lots
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