Good customer service
Resume:
OBJECTIVE
Aiming to acquire a work
experience that will help me grow
as a person and to learn more
skills on my field of work.
SKILLS
Language: English, Filipino, Thai
(basic words)
Computer Skills: Microsoft word,
Power point, Excel, Opera Hotel
System, POS System.
• Willing to serve others
• At ease with working and
meeting new people
• Ability to adapt in new
environment
• Open –minded and Service –
minded
• Able to do a multi-tasking.
Rose Ann M. Nieva
B-0083, Joy St. San Nicolas, Concepcion, Tarlac, Philippines
093******** ***************@*****.***
EXPERIENCE
MAKATI SPORTS CLUB INC.
September 12, 2019-February 12,2020
• Set-up table, napkins, spoon and fork.
• Greet and give a warm smile to the guests.
• Leading them to the available or reserved seats.
• Introduce the menu to the guests.
• Take Order, write it in an Order Slip, repeat order to the guests then send to the kitchen.
• Serve first all the beverages; water, juices, shakes, soda etc.
• Serve the food to the guests.
• If the guest is finish before they leave, we must greet them and say
“Thank you Sir & Ma’am”.
• Clear out all the plates and glasses that were used then clean the table.
SIAM@SIAM HOTEL DESIGN PATTAYA (On The Job Training) December 2018-May 2019
• Guest Service Trainee at My Club Lounge (4 Months)
• Food and Beverage Service Trainee at Big Fish Buffet Restaurant
(2 Months)
CERTIFICATIONS
• CERTIFICATE OF EXCELLENCE February 2019
GUEST SERVICE
2
I hereby certify that the above information is true and correct. Rose Ann M. Nieva
Applicant
EDUCATION
Bachelor of Science in
International Travel and
Tourism Management
Lyceum of the Philippines
University- Metro Manila City,
Philippines
July 2019
GPA 1.82
High School/Secondary
Benigno S. Aquino National
Highschool –Tarlac city,
Philippines
March 2015
REFERENCE
Mrs. Erlinda Serrano Tiotuyco
Food and Beverage supervisor
Makati Sports Club Inc.
Mrs. Malou Luzon
HR supervisor
Makati Sports Club Inc.
Mrs. Geraldine Jueves
PDO-Municipal Link
• CERTIFICATE OF EXCELLENCE March 2019
GUEST SERVICE
• TESDA NATIONAL CERTIFICATE II April 2017
IN FOOD & BEVERAGE
• TESDA NATIONAL CERTIFICATE II September 2017
IN TOURISM PROMOTION
• TESDA NATIONAL CERTIFICATE III March 2018
IN EVENTS MANAGEMENT SERVICES
SEMINARS
• Torch: The key to a bright future 2017
Lyceum of the Philippines University JPL Hall
• Art of tour guiding, 2017
Lyceum of the Philippines University JPL Hall
• Hotel Immersion, 2015
The Bayleaf Intramuros Hotel, Manila
Contact this candidate