Project Manager
Resume:
Rob Hall
Littleton, CO *****
www.linkedin.com/in/rob-hall-63948b57
************@*****.***
Summary
As a skilled coach and consultant with a keen eye for project management, process development, and training, I possess the ability to grasp vision, analyze pathways, and work with teams in diplomatic ways to create efficient steps toward shared objectives. Work History and Experience
Operations Manager, Pillar to Post Home Inspectors & Structural Engineer
Consulted with owners in vision and oversight on multiple levels of both home inspection and structural engineering businesses.
Performed quality home inspections.
Successfully oversaw multiple projects including: implementation of inspection software, implementation of Asana project management tools, launch of company website, integration of google platforms, implementation of quality assurance procedures, and implementation of customer service protocols.
Assisted in onboarding and training new personnel.
Developed marketing budgets as well as oversaw marketing procedures and events for strengthening new and existing business partner relationships.
Developed and oversaw the implementation of a four part proposal for the merger of our company with another local home inspection company. 2016-Present
Director of Coaching and Development, Sola Church
Assisted Sola Church in successfully achieving the core vision of using service-based community groups as the primary organizing structure of the church.
Successfully created systems for refining the mission of each community group, multiplying community groups, and training group leaders resulting in a 50% increase in the overall number of community groups and a 350% increase in the number of well trained group leaders.
Implemented coaching and consultation structures that ensure ongoing support for leaders in leading community groups toward their goals. 2012-Present
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Director, Surge Denver.
Successfully launched and administrated a nine-month leadership development program that served eight Denver area organizations.
Executed deliverables in support of the program, including coordination of national speakers for educational seminars, coordination and delivery of curriculum and materials, training of additional leadership, communication with program participants, budget development, and website development.
Developed processes, systems of oversight, and accountability for the ongoing support and success of the program.
Grew the program from 44 participants in the first year to 82 participants in the second year.
Oversaw 30 learning communities and personally led 4 learning communities through the program.
2014-2016
Contracting Specialist, Tucker Advisors
Tasked with auditing and reorganizing the contracting department.
Created workflows and standard operating procedures that increased efficiency and saved company funds through reducing overall personnel time spent by 57%.
Brought in to consult on various projects outside of contracting by upper management to ensure process and content quality.
2012-2014
Consulting Business Analyst, HSBC Card and Retail Services
Functioned as a liaison between the operations side of the business and various auditing entities that performed scheduled and process-driven reviews.
Analyzed procedures and controls, and created presentations, processes, training, and communications to mitigate risk.
2011-2012
Credit Card Collections, HSBC Card and Retail Services
Consistently recognized for high performance in credit card collections as well as proficiency in quality across several credit card portfolios.
Assisted the Learning and Development department as well as Call Center Operations Management by creating and implementing training for new and transitioning associates.
Completed the New Manager Orientation and Development program and used management skills to complete 4 temporary work assignments as a Unit Manager, as well as 14 Short Term Associate Relief assignments, leading teams of collectors across multiple Card portfolios. 2005-2011
Volunteer Experience
Community Service, Sola Church
Coordinated and led community groups in volunteering for events and activities at local schools and non-profits.
Coordinated and led community groups in assisting needy families in moving, obtaining basic living necessities, and providing emotional stability.
Coordinated and led community groups in organizing neighborhood barbecues.
Assisted the homeless in the community in pursuing goals and obtaining necessities.
2012-Present
Student Body President, Virginia Beach Theological Seminary
Operated as a liaison between students and faculty. 2007-2009
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Organized events to build morale among students. Youth Sponsor, Colonial Baptist Church
Mentored teenage boys through local youth group.
Taught classes for teenage boys through local youth groups.
Served as a sponsor/chaperone for teen missions trips. 2005-2009
Education
Bachelor of Arts, Youth Ministry/Sports, Northland International University Master of Divinity, Virginia Beach Theological Seminary Skills
Project Management, Training, Policy and Procedure Improvement, Leadership Consultation, Analysis, Systems Building, Behavioral Coaching, Diplomacy, Volunteer Management, Google Applications, Microsoft Office References
Andrew McClish - Owner, Structural Engineer (PE) - McClish Structural Consulting, 303-***-****, ********@*************.*** Bobby Endyk - Director of Recruiting - Spinnaker Support, 720-***-****, *******@*****.***
Mark Gomez - Deployment Specialist - Tempus Nova, 303-***-**** **********@*****.***
Mark Thompson - Geotechnical Engineer - Black & Veatch, 425-***-**** ************.****@*****.***
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