Manager Service
Resume:
FREDRIC G. SCHLETTE
KINNELON, NEW JERSEY
************@*****.***
SUMMARY
Twenty + years of increasingly reliable positions in the area of Information Technology, from hands-on operations to strategic planning and management. Responsible for planning and implementing software and hardware installations as well as company direction, capacity planning and system monitoring. Also developed disaster plans for different variations of DR/BCP & recovery.
SIGNIFICANT ACCOMPLISHMENTS
Designed and tested Disaster Recovery plans for Hot and Cold sites for Kessler, Footstar, BNP Paribas and MQF.
Created vendor requirements for BCP and security requirements.
Coordinated testing for various DR scenarios which include monthly, quarterly and annually role swaps and Industry wide (ie SIFMA) and network.
Setup, planned, documented and tested fully functional and successful disaster tests and quarterly switches.
Established and maintained disaster recovery plan and procedures to ensure data integrity, system availability and disaster preparedness for the Midrange systems, Network and Wintel.
Setup backup strategies and policies for company data and specific requirements for financial data retention.
Incident and Change Control Specialist
Setup system reports, test cases, policies and procedures and validation processes for SOX compliance
Planned, implemented and automated solutions for international bi-directional time sensitive data transfers for Global Trade Reporting (GTR) between company applications and external vendors.
Project & Managed the migration of 3 major financial applications to service bureau. Planning included, Software, network, Midrange systems, Network Storage and Wintel.
Moved Footstars data center from Texas to New Jersey.
Consolidated 24 Midrange systems down to 4 systems using LPAR technology for a cost saving of $100,000 annually.
Brought Kessler’s corporation from the 1950’s to the 21st century.
Company Wide Projects Planning including IT and Business areas.
Selected and implemented a wide variety of software and hardware platforms.
EXPERIENCE ADV Electric
1/19 to 6/19 Position: IT Consultant (IT & DR/BCP Manager/Project Manager)
Coordination of cross company projects by creating and/or reviewing project plans, specifications, calculating time requirements, sequencing project elements and preparing cost estimates.
Coordinate company DR plan and testing with outside customers and vendors.
Document DR/BCP results, perform recovery reviews, assess risk, provided recommendations for improvements.
Manage helpdesk functions for external customer service.
Manage teams to coverage 24/7 for helpdesk and incidents.
Manage business impact for incidents, outages and problems, escalation to upper management and appropriate teams.
Report the technical and business impact to management with timely updates during the outages.
Document cause and effect. Follow-up with IT teams for resolution to eliminate repeat issues. Provided technical management and leadership to all team’s projects and system rollouts.
Manage the delivery of services or service technology to the company's customers to ensure minimal business impact.
Establish and maintain disaster recovery plan, system backup policies, procedures and documentation to ensure data integrity and disaster preparedness.
Liaison Customers and the business to providing regular status and project information, calculating time requirements, sequencing project elements, preparing cost.
MQF
3/17 to 3/18 Position: IT Manager/Project Manager
Coordinate company DR plan and testing with outside customers and vendors.
DR/BCP quarterly server Role Swap planning and execution.
Document DR/BCP results, perform recovery reviews, assess risk, provided recommendations for improvements.
Created company application projects for Accounting, Warehouse, Sales, Mobil App & new phone system (VOIP).
Coordination of cross department projects by creating and/or reviewing project plans, specifications, calculating time requirements, sequencing project elements and preparing cost estimates.
Maintain teams to coverage 24/7. Teams included in monitoring are operations, helpdesk and incident.
Manage business impact for incidents, outages and problems, escalation to upper management and appropriate teams.
Report the technical and business impact to management with timely updates during the outages.
Schedule weekly/monthly Change/Incident/Outage meetings. Presenting reports to IT management and teams to review data captured.
Document cause and effect. Follow-up with IT teams for resolution to eliminate repeat issues. Provided technical management and leadership to all team’s projects and system rollouts.
Supervise employees and service departments involved in the delivery process and ensure delivery processes are efficient and cost effective.
Manage the delivery of services or service technology to the company's customers to ensure minimal business impact.
Establish and maintain disaster recovery plan, system backup policies, procedures and documentation to ensure data integrity and disaster preparedness.
Establish and manage system service level criteria and implement enterprise monitoring tools to measure performance, trending and forecasting and provide reports to management.
Liaison between the business and IT teams providing regular status and project information, calculating time requirements, sequencing project elements, preparing cost estimates including regular trends and statistics of the systems and overall health and metrics.
BNP Paribas
1/06 to 09/16 Position: IT Manager/Business Coordinator/Project Management
Specialize in DR/BCP planning for companywide to individual application testing.
DR/BCP quarterly server Role Swap planning and execution.
Document DR/BCP results perform recovery reviews, assess risk, provided recommendations for improvements.
Coordinate company DR plan and testing with outside customers and vendors.
Coordinated with other IT groups on improving the overall environment. Established and maintained disaster recovery plan, system backup policies, procedures and documentation to ensure data integrity and disaster preparedness.
Coordinate with business groups to create and maintain BIA updates, assess potential risks, and Business Continuity Plans
Coordinated testing for various DR Scenarios which include monthly, quarterly and annually switched, Industry wide (ie SIFMA) and network.
Support business groups to assess the overall impacts of a business disruption and potential risks to its priority 1/critical processes
Maintain the internal BCM documentation on central network shared drive.
Maintain vendor requirements and risk assessment.
Created and maintained emergence call list for internal/external business groups, customer and vendors.
Company application (SDLC) projects for Back Office, Incident management, Help Desk, Procurement,
Provided technical support and leadership of the team’s projects and system rollouts.
Developed and implemented procedures for Data Center Operations, Administration and Security of all I Series systems.
Assisted in the coordination of cross department projects by creating and/or reviewing project plans and specifications, calculating time requirements, sequencing project elements and preparing cost estimates.
Coordinated with other IT groups on improving the over all environment. Established and maintained disaster recovery plan, system backup policies, procedures and documentation to ensure data integrity and disaster preparedness for the Midrange systems.
Continually tested DR Scenarios which include quarterly switched, Industry wide (ie SIFMA) and network.
Established and managed system service level criteria and implemented enterprise monitoring tools to measure performance, trending and forecasting and provided reports to management.
Tools included, PM400, CA Autosys & Unicenter and Q-Pasa.
Provideded regular status and project information to upper management and business groups including regular trends and statistics of the systems and overall health and metrics.
Projects for interfaces of TCP, FTP, SFTP, ST,NDM, CFT, SNA, ODBC and dialup.
Planned, defined and implemented a new hardware solution including, HMC’s, LTO’s and LPAR technology as well as upgraded all systems to current operating system version. Installed and setup change control software. Installed and configured system performance utilities.
Footstar
9/04 to 11/05 Position: Manager of Midrange Systems/Computer Operations
Provided technical support and maintained operations of all Mid-Range systems ensuring good industry standard practices were performed.
Developed and implemented procedures for the operation, administration and security of all IT systems.
Maintained staff job results by coaching, mentoring and managing.
Completed performance objectives, evaluations, and development plans.
Provided technical management and leadership of the IT team’s projects and system rollouts.
Coordinated and executed projects by creating and/or reviewing project plans and specifications, calculating time requirements, sequencing project elements and preparing cost estimates.
Coordinated with IT and business groups on improving the environment.
Ensured IT teams work with internal customers to develop solution requirements during scope, definition and design phase of projects and to effectively identify and communicate risks during the course of projects.
Established and maintained disaster recovery plans and system backup policies, procedures and documentation to ensure data integrity and disaster preparedness for the IT systems infrastructure.
Established and managed system service level criteria and implement enterprise monitoring tools to measure performance, trending and forecasting and provide reports to management.
Provided regular status and project information to executive management including regular trends and statistics of IT systems and overall health and metrics of the current systems.
Kessler Rehabilitation Corporation
8/01 to 9/04 Position: Director of Data Center Operations
Worked closely with the CIO on developing the company strategy to move to a high level of IT.
Managed all data center operations including:
oData center planning and design, hardware logistics, UPS requirements, Data Center consolidations, Budgeting, Invoice management, Disaster recovery planning, Data Warehouse/Data Mining creation
oOrdered AS/400 and RS6000 hardware and software, managing system installation, conversion and up-grades, implementing application software and enhancements, creation of interfaces between systems, banks and other third parties
oForms overlay, Applying AIX & AS/400 upgrades/PTFs, HACMP synchronization & testing, LVM disk space management, SAN configuration, automating FTP transfers
oDaily operation and maintenance of HCS Billing and collection and Lawson ERP systems, including environment service packs, application maintenance service packs, product line copies(source, data, structure), definition of users ( Apache, Web, Lawson), maintenance of jobq’s and printers, and security including application form and data, as well as Web/Bookmark security.
PriceWaterhouseCoopers
8/98 to 8/01 Position: Senior Management Consultant
Responsible for recommending hardware and system software, installing and configuring JD Edwards OneWorld software onto the NT (Deployment Server), AS/400 (Enterprise Server) and Client work stations.
Managed system disc space and performance, Implemented and train clients on security, PTF’s/SAR’s, created and copied environments, and documented the installation and procedures.
Responsible for giving an AS/400 systems assessment as well as a short and long-term growth plan with system recommendations
Set up and documented a Change Control process company wide.
Installed, documented and set up the change control software TurnOver, and created a transition and a cutover plan using Microsoft Project and Summit D concepts.
NOVARTIS PHARMACEUTICALS
5/97 to 8/98 Position: Software Specialist/ Project Manager
Worked with a network of 8 AS/400’s nationwide, 15 RS6000’s, 2 3090’s, 2 H/P 3000’s and 2 VAX.
Responsibilities included ordering of hardware and software, managing system installation, conversion and up-grades, security, implementing application software and enhancements.
Projects managed were SSA BPCS 6.0.02 full GUI, IMHC and EDI. Setup and maintained a network of AS/400’s that are connected to mainframes and RS6000’s. Selected project teams, assigned tasks and time lines.
HARDWARE IBM: AS/400 – Series I, Series, Mainframe 3090, 4341, 3033, 370/155, System 36, RS/6000-pSeries 6M1, Multi Tech PS1600. H/P 3000: Series 935, 70, 68, 52, 48, 44, and Series III, Univac 90/30, STC 5000, VAX 11/750 PC’s: IBM, Dell, HP, AT&T, Apple/Macintosh, Sony and Compac.
SAN Storage Systems: EMC FC4700s. Netgear & HP Switches, SonicWALL TZ 210 Series,
SOFTWARE Rocket Aldon, JIRA, Remedy, (Change Management), SharePoint, Smartsheets, DB: Oracle, DB2, Sybase, SQL. Crystal Reports, Business Objects, Coupa, Aperture Vista Capacity Management, BAM PLUS, CA Clarity PPM, DSView™ 4, Tufin's network security, Aurora, Livelink, e-DMZ Password Auto Repository (PAR), SailPoint IdentityIQ, Servicenow ITSM, Tripwire, ASAP, MQSoftware – AppWatch, CyberArk, Centrify Identity Service, Axway Managed File Transfer Solutions, Axway Sentinel, Axway Secure Transport . QPasa - Monitoring of MQ, CA Autosys Workload Automation, Autosys & Unicenter, iSeries Navigator, Lawson Insight V7, V8, JD Edwards (World & OneWorld), Fixed Income Strategic Trading System (ICI), iSeries Access, iSeries Alert, iDoctor Job Watcher, RUMBA, HELP Systems, Silvon, SoftLanding, Aldon, ShowCase, AIX, HACMP, IBM Apache Server, Korn shell, DOT (Forms Overlay), DB Utilities, Windows: MS-DOS, 3.1, 95, NT, Word Perfect 6.1, Microsoft: Word, Excel, Power Point, Binder, Access, Outlook, Project, Visio.
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