Customer Care Manager

SANDEEP VISHWAKARMA

Mobile: +91-992*******

Email: adf5xl@r.postjobfree.com

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Seeking a position to utilize my skills and abilities in the Financial Management Industry that offers professional growth while being resourceful, innovative and flexible.

EDUCATION QUALIFICATION

H.S.C. JaiHindJunior College, Pimpri, Pune

S.S.C. St.JudeHigh School, Dehu Road, Pune

WORK EXPERIENCE

WNS Global Services – Process –NICE SYSTEMS (Credit & Collection) Senior Analyst Oct 2016 – July 2019

Responsibilities:

Working for Collection Process

* It is a Business to Business organization

* We provide software services such as Data recording, Security Systems etc.

Extra Activities:

*Preparing Deck for weekly call & QBR

*Preparing action plan on Quaterly basis to meet the Sla’s

*Prepared Score chat on daily basis to check were we stand interms of Sla’s

*Had resolution call on weekly basis regarding Disputes with Regional Manager

Tasks performed:-

* Took Inbound calls and even made Outbound calls to Collect on outstanding

invoices.

* Sent Emails to Customer and Clients in the same regard.

*Worked with Manual upload team to get the invocies uploaded in portal.

*Worked with AR team to get the payment applied correctly.

* Worked with RM/ Sales and Resolved Disputes or any concerns of Customers regarding their past due invoices.

Mphasis – An HPCompany. Process – F&A XO Communication

Senior Associate (April 2010 – April 2015)

Responsibilities:

Working for 'XO Communication'

* It is a Business to Business organization

* We provide services such as Internet Access, Voice Services,

Voicemails etc.

Extra Activities:

Managing Avaya CMS.

* ASA Reports.

* Login logout Reports.

* Aux Reports.

* TPR Reports.

* Queue Monitoring

* SLA Reports

Tasks performed:-

* Took Inbound calls and even made Outbound calls to Collect on Past due

Bills.

* Took payments via Credit/ Debit Cards or Bank Accounts,

* Sent Emails to Customer and Clients in the same regard.

* Restored Services if interrupted due to Non- pay.

* Worked and Resolved Disputes or any concerns of Customers

regarding their bills.

or Deal Directly with Clients’ to resolve the issue or queries to have a clear

Communication and work along with them

WORK EXPERIENCE

I-support outsourcing Process – Re-Mortgage

(Customer care Associate from July07 to Dec 08 for 17 mth)

Responsibilities:

* It was an Outbound call Center, we use to offer Re-Mortgage

* We use to call UK and dealing directly with customer if they

have mortgage

* We need to collect the information like current rate of interest,

Household income, Job info, designation, and from which bank they

have mortgage

* We have targets to achieve

Computers:

Completed Basic computer education.

Microsoft Word, Excel, Power Point, Internet Explorer.

Typing speed of 40 w.p.m from K.K Institute.

Strengths:

Team player.

Communication Skills.

Confidence.

Fun filled Communication Sessions.

Preparing PowerPoint presentations.

Training Skills.

Preparing training modules for the betterment of the process.

PERSONAL DETAIL

Date of Birth : 02/05/1982

Marital Status : Married

Language Proficiency : English, Hindi, Marathi

Hobbies : Playing Cricket, Watching Movies.

Permanent Address : HN-11, ‘Prasad Kunj’, Meena Colony, Vikas Nagar,

Dehuroad, Pune, Maharashtra - 412101

Place: Pune (Sandeep Vishwakarma)

Contact this candidate