Program Manager Customer Service

Abel Esquivel

~ Career Development Professional / Program Management / Business ~

** **** ******, **** *** York, NJ 07093 551-***-**** ****.**********@*****.*** SUMMARY

Motivated, results-oriented, and compassionate professional able to communicate effectively with individuals of various levels and walks of life. Strong ability in attracting, conversing and collaborating with those in the business community, for the purpose of job development, career guidance and placement services. Proven track record of job development in private/public sectors. Seeking a position that will ignite and advance strong passion and concern for assisting citizens in their career life development. EXPERIENCE

Program Development/Management

Served as coordinator of employment and training programs for the Hudson County Department of Family Services for 10 years; managed multiple programs from various funding sources; Programs Included:

Early Employment Initiative/General Assistance 28 Day Job Search, On the Job Training (OJT) Contract Coordinator in collaboration with State Representatives, Hurricane Sandy Emergency Grant Manager, and the Career Advancement Voucher Program.

Provided technical advice to departments, and assisted in servicing agencies and county departments that cater to individuals collecting public or general governmental assistance.

Developed and implemented corrective action plans for employment and training programs.

Operated as Program Manager for Workforce NJ for 4 years to guide Goodwill Industries in the delivery of remedial and vocational training opportunities in Jersey City and Harrison, New Jersey locations; managed a staff of 5 employees in daily operations.

Career Development/Job placement Services

Served the community (private and public sectors) for over 19 years in assisting individuals in their personal career development, while making connections for clients with various social service agencies.

Under the Census 2000 Initiative, provided citizens receiving governmental assistance temporary employment opportunities at $18/hr.

Secured various entry level positions for individuals upon completion of temporary assignments.

Recognized for high performance levels in job development; promoted to program manager for Northern New Jersey WRNJ contracts.

Admissions/Customer Service/Communications

Conducted monthly follow up at minimum with participants to ensure successful matriculation.

Assisted personnel and departments with client data collection and general problem solving.

Managed participant and departmental inquiries to achieve prompt contact and performance activity.

Enforced/upheld training providers’ recruitment policies to properly register and assign participants upon enrollment.

Facilitated prompt and effective contact with inquiries and redirected unqualified candidates based upon incompatible career goals.

Submitted monthly reports, presentations and correspondences related to program compliance and client services.

Remain passionate and willing to extend assistance to those in need on various levels and in differing circumstances. WORK HISTORY

Institute of Science and Technology West New York, NJ Assistant Program Director 12/2017 – Present

Clover Health Insurance Jersey City, NJ

Customer Service Representative 10/2016 – 3/2017

American Training School for Medical Professionals Jersey City, NJ Coordinator of Admissions 8/2015 – 10/2018

Hudson County Department of Family Services Jersey City, NJ Coordinator or Employment and Training Programs 12/2004 – 12/2014 Goodwill Industries of Greater New York and Northern New Jersey Jersey City, Harrison, NJ Program Manager for Workforce NJ 4/2000 – 7/2004

EDUCATION

National Career Institute, Jersey City, NJ HVAC & Electrical Assistant 2/2018 Centenary College, Hackettstown, NJ Business Management 1992-1994 Hoboken H.S, Hoboken, NJ High School Diploma Graduated 1992

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