Manager Customer Service

christopher robinson

*** * **** ****** ***** Springs, SC 29058 (c)985-***-**** *****@***.***

Summary of Qualifications

I am a highly organized manager with an exceptional track record of accurately meeting client needs in deadline-oriented environments. I have demonstrated the ability of providing superior customer service and skilled at leading a team.

Skilled in all aspects of reporting payroll, remitting tax liability, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.

Expertise in preparation and reviewing quarterly and annual employment returns for business entities within tight deadlines.

Proficiency in managing relationships with all levels of responsibility.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and QuickBooks and able to learn proprietary systems/applications quickly and easily.

Education

Livingstone College Towson State University

Business Administration Business Administration

1985-1987 Salisbury, NC 1987-1988 Towson, MD

Professional Experience

ATI Specialty Materials - Monroe, NC 2014 - present

Manufacturing Team Lead

Key Contributions:

Consistently meet or exceed team daily production targets

Maintain a safe and positive work environment

Execute Six Sigma Principles

VALIC – Houston, TX & Columbia, SC 2011- 2014

Edward Jones – Katy, TX 2009 – 2010

Financial Advisor

Key Contributions:

●Grew assets by 25% within 6 months.

●Held seminars and open houses for existing clients and prospects.

●Maintained over a 99% retention rate of existing clients

Christopher Robinson

209 S Main Street Heath Springs, SC 29058 (c)985-***-**** *****@***.*** Page 2

Paychex, Inc – Houston, Texas 2005 – 2009

Flagship Payroll Manager

Responsible for financial attainment, client satisfaction, employee development, and market growth, while managing an operation supporting approximately 7K clients. Worked closely to maintain effective partnerships with 8 local sales managers and various corporate platform support teams. Led a team of 12 operations direct reports and oversaw facility management for 125 employees. Final decision maker for local programs and resolution of client disputes.

Key Contributions:

Created an open and friendly work environment for sales and operations teams.

Worked to centralize recruiting process led by Dallas based recruiter and team members assigned locally to drive activities.

Reorganized management team responsibilities and reporting structure to focus on staff development.

Achieved 89.9% client satisfaction rating for fiscal year 2008. Branch’s highest attainment in its history.

Paychex Inc – New Orleans, Louisiana 2002 - 2005

Mid Size Payroll Manager

Key Contributions:

Improved client satisfaction rating to 90% for fiscal years 2004 and 2005.

Maintained employee turnover to less than 15% for 3 consecutive years.

Proposed and successfully opened remote operations center in Baton Rouge, Louisiana.

Managed both locations through Hurricane Katrina and recognized as a “hero” by CEO.

Paychex, Inc – Raleigh, North Carolina 1998 – 2002

Growth Payroll Manager

Key Contributions:

Improved client satisfaction rating to 91% for fiscal years 2001 and 2002.

Managed and coordinated facility move from 3200 square feet to 7000 square feet.

Instrumental in the centralization of our production center to nearby Greensboro location.

Paychex, Inc - Washington, DC – Philadelphia, PA 1989 – 1998

Payroll Specialist/Client Services Supervisor/Operations Support

Held various positions from entry level payroll specialist where I supported approximately 250 clients with payroll input and answering questions. Moved to a supervisor role where I led a team of 7 direct reports and focused on coaching and counseling and assuring the upmost level of client service. As an Operations Support Specialist I supported 8 locations (New Jersey to North Carolina) with conducting branch audits, supervisor development, and employee training.

Fed Ex Ground Charlotte, NC 2013 – 2014

Part Time Package Handler

●Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner.

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